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Volumn 18, Issue 2, 2015, Pages 177-192

Unpacking Customer Rage Elicitation: A Dynamic Model

Author keywords

Anger; Customer experience; Customer rage; Emotions; Service failure and recovery

Indexed keywords


EID: 84927655263     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/1094670514556275     Document Type: Article
Times cited : (57)

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