Service quality and student/customer satisfaction in the private tertiary education sector in Singapore

International Journal of Educational Management

Volumn 31, Issue 4, 2017, Pages 430-444

  Khoo, Susie ^a   Ha, Huong ^b   McGregor, Sue L T ^c  

^a Ngee Ann Adelaide Education Centre   (Singapore)

^b UNIVERSITY OF NEWCASTLE   (Singapore)

^c MOUNT SAINT VINCENT UNIVERSITY   (Canada)

Author keywords

Case study; Private tertiary education sector; Service quality gap analysis model; Singapore; Student satisfaction

Indexed keywords

EID: 85017425144     PISSN: 0951354X     EISSN: None     Source Type: Journal    
DOI: 10.1108/IJEM-09-2015-0121     Document Type: Article

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