메뉴 건너뛰기




Volumn 8, Issue , 2008, Pages

Quality gap of educational services in viewpoints of students in Hormozgan University of medical sciences

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; CROSS-SECTIONAL STUDY; EXPECTATION; HUMAN; IRAN; MEDICAL EDUCATION; MEDICAL SCHOOL; MIDWIFERY EDUCATION; NURSING EDUCATION; QUALITY CIRCLE; QUESTIONNAIRE; STUDENT SATISFACTION; ADULT; CONSUMER; FEMALE; MALE; MEDICAL STUDENT; ORGANIZATION AND MANAGEMENT; PSYCHOLOGICAL ASPECT; STANDARD;

EID: 46249118119     PISSN: None     EISSN: 14726920     Source Type: Journal    
DOI: 10.1186/1472-6920-8-34     Document Type: Article
Times cited : (35)

References (21)
  • 2
    • 85068302835 scopus 로고    scopus 로고
    • Measuring Quality and Performance in Higher Education
    • 10.1080/13538320120045076
    • Measuring Quality and Performance in Higher Education. M Tam, Quality in higher Education 2001 7 1 47 54 10.1080/13538320120045076
    • (2001) Quality in Higher Education , vol.7 , Issue.1 , pp. 47-54
    • Tam, M.1
  • 3
    • 0001852599 scopus 로고
    • Class size and students' evaluation of college teachers and courses: A closer look
    • 10.1007/BF00975035
    • Class size and students' evaluation of college teachers and courses: A closer look. KA Feldman, Research in Higher Education 1984 21 45 116 10.1007/BF00975035
    • (1984) Research in Higher Education , vol.21 , pp. 45-116
    • Feldman, K.A.1
  • 4
    • 5444269675 scopus 로고
    • A Performance Indicator of Teaching Quality in Higher Education: The course Experience Questionnaire
    • 10.1080/03075079112331382944
    • A Performance Indicator of Teaching Quality in Higher Education: The course Experience Questionnaire. PA Ramsden, Studies in Higher Education 1991 16 129 150 10.1080/03075079112331382944
    • (1991) Studies in Higher Education , vol.16 , pp. 129-150
    • Ramsden, P.A.1
  • 5
    • 21144472901 scopus 로고
    • The use of students' Evaluations and an Individually Structured Intervention to Enhance University Teaching Effectiveness
    • The use of students' Evaluations and an Individually Structured Intervention to Enhance University Teaching Effectiveness. HW Marsh L Roche, American Educational Research Journal 1993 30 217 251
    • (1993) American Educational Research Journal , vol.30 , pp. 217-251
    • Marsh, H.W.1    Roche, L.2
  • 6
    • 0000429475 scopus 로고
    • A Multistage Model of Customers' assessments of service quality and value
    • 10.1086/208564
    • A Multistage Model of Customers' assessments of service quality and value. RN Bolton JH Drew, Journal of consumer research 1991 375 384 10.1086/208564
    • (1991) Journal of Consumer Research , pp. 375-384
    • Bolton, R.N.1    Drew, J.H.2
  • 7
    • 0003068267 scopus 로고
    • Building a competitive advantage for service firms
    • 10.1108/08876049310026079
    • Building a competitive advantage for service firms. KE Glow DW Vorhies, Journal of services marketing 1993 7 1 22 32 10.1108/08876049310026079
    • (1993) Journal of Services Marketing , vol.7 , Issue.1 , pp. 22-32
    • Glow, K.E.1    Vorhies, D.W.2
  • 8
    • 0042916415 scopus 로고
    • A dynamic process model of service quality: From expectations to behavioral intentions
    • 10.2307/3172510
    • A dynamic process model of service quality: From expectations to behavioral intentions. W Boulding A Kalra R Staelin VA Zeithmal, Journal of Marketing Research 1993 30 1 7 27 10.2307/3172510
    • (1993) Journal of Marketing Research , vol.30 , Issue.1 , pp. 7-27
    • Boulding, W.1    Kalra, A.2    Staelin, R.3    Zeithmal, V.A.4
  • 10
    • 0001312089 scopus 로고
    • SERVQUAL: A multiple-Item scale for measuring consumer perceptions of services quality
    • SERVQUAL: A multiple-Item scale for measuring consumer perceptions of services quality. A Parasurman VA Zeithmal Berry, Journal of Retailing 1988 64 1 12 20
    • (1988) Journal of Retailing , vol.64 , Issue.1 , pp. 12-20
    • Parasurman, A.1    Zeithmal, V.A.2    Berry3
  • 11
    • 0040305557 scopus 로고
    • Relationship marketing of services-Growing interest, emerging perspectives
    • Relationship marketing of services-Growing interest, emerging perspectives. LL Berry, Journal of the Academy of Marketing sciences 1995 26 767 86
    • (1995) Journal of the Academy of Marketing Sciences , vol.26 , pp. 767-86
    • Berry, L.L.1
  • 12
  • 13
    • 0346110750 scopus 로고    scopus 로고
    • University students' expectations of teaching
    • 10.1080/03075070050193433
    • University students' expectations of teaching. P Sander K Stevenson M King D Coates, Studies in Higher Education 2000 25 2 309 323 10.1080/03075070050193433
    • (2000) Studies in Higher Education , vol.25 , Issue.2 , pp. 309-323
    • Sander, P.1    Stevenson, K.2    King, M.3    Coates, D.4
  • 14
    • 33746598433 scopus 로고    scopus 로고
    • A case study using gap analysis to assess distance learning versus traditional course delivery
    • 10.1108/09513540310501003
    • A case study using gap analysis to assess distance learning versus traditional course delivery. DG LaBay CL Comm, The International Journal of Education Management 2003 17 6, 7 312 317 10.1108/09513540310501003
    • (2003) The International Journal of Education Management , vol.17 , Issue.6-7 , pp. 312-317
    • Labay, D.G.1    Comm, C.L.2
  • 15
    • 46249122483 scopus 로고    scopus 로고
    • Quality gap in educational services at Zahedan university of medical sciences: Students viewpoints about current and optimal condition
    • Quality gap in educational services at Zahedan university of medical sciences: students viewpoints about current and optimal condition. A Kebriaei M Roudbari, Iranian Journal of Medical Education 2005 5 1 53 60
    • (2005) Iranian Journal of Medical Education , vol.5 , Issue.1 , pp. 53-60
    • Kebriaei, A.1    Roudbari, M.2
  • 18
    • 0039597666 scopus 로고    scopus 로고
    • Assessing Satisfaction with Selected Student Services using SERVQUAL, a Market-Driven Model of Service Quality
    • Assessing Satisfaction with Selected Student Services using SERVQUAL, a Market-Driven Model of Service Quality. AR Carl, NASPA Journal 1998 35 4 331 341
    • (1998) NASPA Journal , vol.35 , Issue.4 , pp. 331-341
    • Carl, A.R.1
  • 19
    • 0004209513 scopus 로고    scopus 로고
    • The Effect of quality circles on perceived service quality in financial services Marketing Practice
    • 10.1108/EUM0000000004137
    • The Effect of quality circles on perceived service quality in financial services Marketing Practice. F Millson M Kirk-Smith, Applied Marketing Science 1996 2 4 75 88 10.1108/EUM0000000004137
    • (1996) Applied Marketing Science , vol.2 , Issue.4 , pp. 75-88
    • Millson, F.1    Kirk-Smith, M.2
  • 20
    • 0034972798 scopus 로고    scopus 로고
    • Age, gender, socioeconomic and ethnic differences in patients' assessments of primary health care
    • 10.1136/qhc.10.2.90
    • Age, gender, socioeconomic and ethnic differences in patients' assessments of primary health care. JL Campbell J Ramsay J Green, Quality in Health Care 2001 10 90 95 10.1136/qhc.10.2.90
    • (2001) Quality in Health Care , vol.10 , pp. 90-95
    • Campbell, J.L.1    Ramsay, J.2    Green, J.3
  • 21
    • 46249107498 scopus 로고    scopus 로고
    • Ministry of Health and Education of Iran, Quality Improvement Unit
    • Total Quality management in health care. A Lamei, Ministry of Health and Education of Iran, Quality Improvement Unit 2000
    • (2000) Total Quality Management in Health Care
    • Lamei, A.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.