The Future of Retailing

Journal of Retailing

Volumn 93, Issue 1, 2017, Pages 1-6

  Grewal, Dhruv ^a   Roggeveen, Anne L ^a   Nordfält, Jens ^b  

^a BABSON COLLEGE   (United States)

^b STOCKHOLM SCHOOL OF ECONOMICS   (Sweden)

Author keywords

Futuristic view; Retailing; Strategy

Indexed keywords

EID: 85009801459     PISSN: 00224359     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jretai.2016.12.008     Document Type: Article

References (31)

1. Accenture (2015). “Improving Customer Experience Is Top Business Priority for Companies Pursuing Digital Transformation, According to Accenture Study,” news release, (October 27), https://newsroom.accenture.com/news/improvingcustomer-experience-is-top-business-priority-for-companiespursuing-digital-transformation-according-to-accenture-study.htm.
2. Aguirre, Elizabeth M., Mahr, Dominik, Grewal, Dhruv, de Ruyter, Ko, Wetzels, Martin, Unraveling the Personalization Paradox: The Effect of Information Collection and Trust-Building Strategies on Online Advertisement Effectiveness. Journal of Retailing 91:1 (2015), 34–49.
3. Ailawadi, Kusm L., Farris, Paul W., Managing Multi- and Omni-Channel Distribution: Metrics and Research Directions. Journal of Retailing, 2017 (in this issue).
4. Amazon, Amazon Go: Frequently Asked Questions. 2016 (accessed December 12, 2016), [ https://www.amazon.com/b?node=16008589011].
5. Biswas, Abhijit, Bhowmick, Sandeep, Guha, Abhijit, Grewal, Dhruv, Consumer Evaluation of Sale Price: Role of the Subtraction Principle. Journal of Marketing 77:July (2013), 49–66.
6. Bradlow, Eric T., Gangwar, Manish, Kopalle, Praveen, Voleti, Sudhir, The Role of Big Data and Predictive Analytics in Retailing. Journal of Retailing, 2017 (in this issue).
7. Deloitte, Retail Trends in 2016. 2016 (accessed December 12, 2016), [ https://www2.deloitte.com/uk/en/pages/consumer-business/articles/retail-trends-2016.html].
8. Grewal, Dhruv, Bart, Yakov, Spann, Martin, Zubcsek, Peter Pal, Mobile Advertising: A Framework and Research Agenda. Journal of Interactive Marketing 34:May (2016), 3–14.
9. Grewal, Dhruv, Levy, Michael, Kumar, V., Customer Experience Management: An Organizing Framework. Journal of Retailing 85:1 (2009), 1–14.
10. Grewal, Dhruv, Roggeveen, Anne L., Sisodia, Raj, Nordfält, Jens, Enhancing Customer Engagement Through Consciousness. Journal of Retailing, 2017 (in this issue).
11. Inman, J. Jeffrey, Nikolova, Hristina, Shopper-Facing Retail Technology: An Adoption Decision Calculus. Journal of Retailing, 2017 (in this issue).
12. Kahn, Barbara, Using Visual Design to Improve Customer Perceptions of Online Assortments. Journal of Retailing, 2017 (in this issue).
13. Krishna, Aradhna, Cian, Luca, Aydinoglu, Nilufer Z., Sensory Aspects of Package Design. Journal of Retailing, 2017 (in this issue).
14. Kumar, V., Anand, Ankit, Song, Hyunseok, Future of Retailer Profitability: An Organizing Framework. Journal of Retailing, 2017 (in this issue).
15. Lemon, Katherine N., Vehoef, Peter C., Understanding Customer Experience Throughout the Customer Journey. Journal of Marketing 80:6 (2016), 69–96.
16. Mackey, John, Sisodia, Rajendra, Conscious Capitalism: Liberating the Heroic Spirit of Business. 2014, Harvard Business Review Press, Cambridge, MA.
17. Magi, Anne W., Share of Wallet in Retailing: The Effects of Customer Satisfaction, Loyalty Cards and Shopper Characteristics. Journal of Retailing 79:Summer (2003), 97–106.
18. Marketing Science Institute, Research Priorities 2016–2018. 2016, Marketing Science Institute, Cambridge, MA http://www.msi.org/uploads/articles/MSI_RP 16-18.pdf.
19. Nordfält, Jens, Grewal, Dhruv, Roggeveen, Anne L., Hill, Krista, Insights from In-store Marketing Experiments. Grewal, Dhruv, Roggeveen, Anne L., Nordfält, Jens, (eds.) Review of Marketing Research: Shopper Marketing and the Role of In-Store Marketing, Vol. 11, 2014, Emerald Books, 127–146.
20. Poncin, Ingrid, Mimoun, Mohamed Slim Ben, The Impact of ‘E-atmospherics’ on Physical Stores. Journal of Retailing and Consumer Services 21:5 (2014), 851–859.
21. Puccinelli, Nancy, Goodstein, Ronald C., Grewal, Dhruv, Price, Rob, Raghubir, Priya, Stewart, David, Customer Experience Management in Retailing: Understanding the Buying Process. Journal of Retailing 85:1 (2009), 15–30.
22. Rafaeli, Anat, Altman, Daniel, Gremler, Dwayne D., Huang, Ming-Hui, Grewal, Dhruv, Iyer, Bala, Parasuraman, A., de Ruyter, Ko, The Future of Frontline Research: A Glimpse through the Eyes of Thought Leaders. Journal of Service Research, 2017 (forthcoming).
23. Roggeveen, Anne L., Grewal, Dhruv, Engaging Customers: The Wheel of Social Media Engagement. Journal of Consumer Marketing, 33(2), 2016 (editorial).
24. Roggeveen, Anne L., Grewal, Dhruv, Townsend, Claudia, Krishnan, R., The Impact of Dynamic Presentation Format on Consumer Preferences for Hedonic Products and Services. Journal of Marketing 79:November (2015), 34–49.
25. Roggeveen, Anne L., Nordfält, Jens, Grewal, Dhruv, Do Digital Displays Enhance Sales? Role of Retail Format and Message Content. Journal of Retailing 92:March (2016), 122–131.
26. Rosman, Katherine, Weather Channel Now Also Forecasts What You'll Buy. The Wall Street Journal, 2013 (August 14, http://www.wsj.com/).
27. Spence, Charles, Puccinelli, Nancy M., Grewal, Dhruv, Roggeveen, Anne L., Store Atmospherics: A Multisensory Perspective. Psychology & Marketing 31:July (2014), 472–488.
28. Suri, Raj, Anne L. Roggeveen, Nancy M. Puccinelli, and Dhruv Grewal (2017). “Should Prices be Placed in the Left-Visual Field or the Right-Visual Field?” Working Paper.
29. Van Doorn, Jenny, Mende, Martin, Noble, Stephanie M., Hulland, John, Ostrom, Amy L., Grewal, Dhruv, Petersen, J. Andrew, Domo Arigato Mr. Roboto: The Emergence of Automated Social Presence in Customers’ Service Experiences. Journal of Services Research, 2017 (forthcoming).
30. Verhoef, Peter, Lemon, Katherine, Parasuraman, A., Roggeveen, Anne, Tsiros, Michael, Schlesinger, Leonard, Customer Experience Creation: Determinants, Dynamics and Management Strategies. Journal of Retailing 85:1 (2009), 31–41.
31. Wansink, Brian, Healthy Profits: An Interdisciplinary Retail Framework for Increasing the Sales of Healthy Foods. Journal of Retailing, 2017 (in this issue).