Leveraging Frontline Employees’ Small Data and Firm-Level Big Data in Frontline Management: An Absorptive Capacity Perspective

Journal of Service Research

Volumn 20, Issue 1, 2017, Pages 12-28

  Lam, Son K ^a   Sleep, Stefan ^b   Hennig Thurau, Thorsten ^c   Sridhar, Shrihari ^d   Saboo, Alok R ^e  

^a UNIVERSITY OF GEORGIA   (United States)

^b GEORGIA SOUTHERN UNIVERSITY   (United States)

^c UNIVERSITY OF MÜNSTER   (Germany)

^d TEXAS A AND M UNIVERSITY   (United States)

^e GEORGIA STATE UNIVERSITY   (United States)

Author keywords

big data; big data absorptive capacity; frontline management; small data

Indexed keywords

EID: 85009748996     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/1094670516679271     Document Type: Article

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