Exploring the role of front-line employees as innovators

Service Industries Journal

Volumn 35, Issue 6, 2015, Pages 303-324

  Engen, Marit ^a   Magnusson, Peter ^b  

^a INLAND NORWAY UNIVERSITY OF APPLIED SCIENCES   (Norway)

^b KARLSTAD UNIVERSITY   (Sweden)

Author keywords

front line employees; idea creation; knowledge utilization; middle managers; service innovation

Indexed keywords

INNOVATION; KNOWLEDGE; MANAGEMENT; ORGANIZATIONAL FRAMEWORK; SERVICE SECTOR;

PYRONIA TITHONUS;

EID: 84923352989     PISSN: 02642069     EISSN: 17439507     Source Type: Journal    
DOI: 10.1080/02642069.2015.1003370     Document Type: Article

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