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Volumn 12, Issue 1, 2004, Pages 9-35

A Study of the Service Encounter in Eight Countries

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EID: 1642377670     PISSN: 1069031X     EISSN: None     Source Type: Journal    
DOI: 10.1509/jimk.12.1.9.25649     Document Type: Article
Times cited : (73)

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