메뉴 건너뛰기




Volumn 22, Issue 7, 2004, Pages 468-483

Managing and implementing simultaneous transaction and relationship marketing

Author keywords

Banking; Decision making; Services marketing

Indexed keywords


EID: 84986104119     PISSN: 02652323     EISSN: None     Source Type: Journal    
DOI: 10.1108/02652320410567908     Document Type: Article
Times cited : (19)

References (46)
  • 2
    • 0012128157 scopus 로고    scopus 로고
    • Retail financial services: transaction to relationship marketing
    • Alexander, N. and Colgate, M. (2000), “Retail financial services: transaction to relationship marketing”, European Journal of Marketing, Vol. 34 No. 8, pp. 938-53.
    • (2000) European Journal of Marketing , vol.34 , Issue.8 , pp. 938-953
    • Alexander, N.1    Colgate, M.2
  • 3
    • 84986156123 scopus 로고    scopus 로고
    • Developing relationship-led cultures – a case study in retail banking
    • Bennett, H. and Durkin, M.G. (2002), “Developing relationship-led cultures – a case study in retail banking”, The International Journal of Bank Marketing, Vol. 20 No. 5, pp. 200-11.
    • (2002) The International Journal of Bank Marketing , vol.20 , Issue.5 , pp. 200-211
    • Bennett, H.1    Durkin, M.G.2
  • 4
    • 0001786592 scopus 로고
    • Relationship marketing
    • in Berry, L.L., Shostack, G.L. and Upah, G.D. (Eds), American Marketing Association, Chicago, IL
    • Berry, L.L. (1985), “Relationship marketing”, in Berry, L.L., Shostack, G.L. and Upah, G.D. (Eds), Emerging Perspectives on Services Marketing, American Marketing Association, Chicago, IL, pp. 25-8.
    • (1985) Emerging Perspectives on Services Marketing , pp. 25-28
    • Berry, L.L.1
  • 5
    • 84951659358 scopus 로고
    • Relationship marketing of services – growing interest, emerging perspectives
    • Berry, L.L. (1995), “Relationship marketing of services – growing interest, emerging perspectives”, Journal of the Academy of Marketing Science, Vol. 23 No. 4, pp. 236-45.
    • (1995) Journal of the Academy of Marketing Science , vol.23 , Issue.4 , pp. 236-245
    • Berry, L.L.1
  • 6
    • 85024239775 scopus 로고    scopus 로고
    • Towards a paradigm shift in marketing? An examination of current marketing practices
    • Brodie, R.J., Coviello, N.E., Brooks, R.W. and Little, V. (1997), “Towards a paradigm shift in marketing? An examination of current marketing practices”, Journal of Marketing Management, Vol. 13, pp. 383-406.
    • (1997) Journal of Marketing Management , vol.13 , pp. 383-406
    • Brodie, R.J.1    Coviello, N.E.2    Brooks, R.W.3    Little, V.4
  • 7
    • 77957872232 scopus 로고    scopus 로고
    • Exploring relationship quality
    • paper presented at the Academy of Marketing Conference, Manchester.
    • Buttle, F. (1997), “Exploring relationship quality”, paper presented at the Academy of Marketing Conference, Manchester.
    • (1997)
    • Buttle, F.1
  • 8
    • 33745464217 scopus 로고    scopus 로고
    • Balancing transaction and relationship marketing in retail banking
    • Carson, D., Gilmore, A. and Walsh, S. (2004), “Balancing transaction and relationship marketing in retail banking”, Journal of Marketing Management, Vol. 20 No. 3/4, pp. 431-56.
    • (2004) Journal of Marketing Management , vol.20 , Issue.3-4 , pp. 431-456
    • Carson, D.1    Gilmore, A.2    Walsh, S.3
  • 9
    • 85024161913 scopus 로고    scopus 로고
    • Understanding contemporary marketing: development of a classification scheme
    • Coviello, N., Brodie, R.J. and Munro, H. (1997), “Understanding contemporary marketing: development of a classification scheme”, Journal of Marketing Management, Vol. 13 No. 6, pp. 501-52.
    • (1997) Journal of Marketing Management , vol.13 , Issue.6 , pp. 501-552
    • Coviello, N.1    Brodie, R.J.2    Munro, H.3
  • 10
    • 0036021512 scopus 로고    scopus 로고
    • How firms relate to their markets: an empirical examination of contemporary marketing practices
    • Coviello, N., Brodie, R., Danaher, P. and Johnston, W. (2002), “How firms relate to their markets: an empirical examination of contemporary marketing practices”, Journal of Marketing, Vol. 66 No. 3, pp. 33-46.
    • (2002) Journal of Marketing , vol.66 , Issue.3 , pp. 33-46
    • Coviello, N.1    Brodie, R.2    Danaher, P.3    Johnston, W.4
  • 11
    • 33745479706 scopus 로고    scopus 로고
    • Postmodern marketing: research issues for retail financial services
    • Dawes, J. and Brown, R.B. (2000), “Postmodern marketing: research issues for retail financial services”, Qualitative Market Research: An International Journal, Vol. 3 No. 2, pp. 90-9.
    • (2000) Qualitative Market Research: An International Journal , vol.3 , Issue.2 , pp. 90-99
    • Dawes, J.1    Brown, R.B.2
  • 12
    • 0039462755 scopus 로고
    • Deloitte Touche Tohmatsu International, London.
    • Deloitte Touche (1995), The Future of Retail Banking, Deloitte Touche Tohmatsu International, London.
    • (1995) The Future of Retail Banking
  • 13
    • 84986145299 scopus 로고    scopus 로고
    • Throwing the baby out with the bathwater
    • Egan, J. (2001), “Throwing the baby out with the bathwater”, Marketing Intelligence & Planning, Vol. 19 No. 6, pp. 375-84.
    • (2001) Marketing Intelligence & Planning , vol.19 , Issue.6 , pp. 375-384
    • Egan, J.1
  • 14
    • 0032330855 scopus 로고    scopus 로고
    • Services marketing management competencies: a ferry company example
    • Gilmore, A. (1998a), “Services marketing management competencies: a ferry company example”, International Journal of Service Industry Management, Vol. 9 No. 1, pp. 74-92.
    • (1998) International Journal of Service Industry Management , vol.9 , Issue.1 , pp. 74-92
    • Gilmore, A.1
  • 15
    • 84986106883 scopus 로고    scopus 로고
    • Quality in management decision making within a changing context
    • Gilmore, A. (1998b), “Quality in management decision making within a changing context”, The Journal of Management Development, Vol. 17 No. 2, pp. 106-20.
    • (1998) The Journal of Management Development , vol.17 , Issue.2 , pp. 106-120
    • Gilmore, A.1
  • 16
    • 84986082886 scopus 로고    scopus 로고
    • From marketing mix to relationship marketing: towards a paradigm shift in marketing
    • Grönroos, C. (1997), “From marketing mix to relationship marketing: towards a paradigm shift in marketing”, Management Decision, Vol. 35 No. 4, pp. 322-39.
    • (1997) Management Decision , vol.35 , Issue.4 , pp. 322-339
    • Grönroos, C.1
  • 17
    • 0033228906 scopus 로고    scopus 로고
    • Relationship marketing: challenges for the organisation
    • Grönroos, C. (1999), “Relationship marketing: challenges for the organisation”, Journal of Business Research, Vol. 46 No. 3, pp. 327-35.
    • (1999) Journal of Business Research , vol.46 , Issue.3 , pp. 327-335
    • Grönroos, C.1
  • 19
    • 2442550793 scopus 로고    scopus 로고
    • The relationship marketing process: communication, interaction, dialogue, value
    • Grönroos, C. (2004), “The relationship marketing process: communication, interaction, dialogue, value”, Journal of Business & Industrial Marketing, Vol. 19 No. 2, pp. 99-113.
    • (2004) Journal of Business & Industrial Marketing , vol.19 , Issue.2 , pp. 99-113
    • Grönroos, C.1
  • 20
    • 0023399146 scopus 로고
    • The new marketing – developing long term interactive relationships
    • Gummesson, E. (1987), “The new marketing – developing long term interactive relationships”, Long Range Planning, Vol. 20, pp. 10-20.
    • (1987) Long Range Planning , vol.20 , pp. 10-20
    • Gummesson, E.1
  • 23
    • 1642630408 scopus 로고    scopus 로고
    • Practical value of adequate marketing management theory
    • Gummesson, E. (2002), “Practical value of adequate marketing management theory”, European Journal of Marketing, Vol. 36 No. 3, pp. 325-49.
    • (2002) European Journal of Marketing , vol.36 , Issue.3 , pp. 325-349
    • Gummesson, E.1
  • 24
    • 77957879520 scopus 로고
    • The financial environment
    • in McGoldrick, P. and Greenland, S. (Eds), McGraw-Hill, London.
    • Hughes, J. (1994), “The financial environment”, in McGoldrick, P. and Greenland, S. (Eds), Retailing of Financial Services, McGraw-Hill, London.
    • (1994) Retailing of Financial Services
    • Hughes, J.1
  • 25
    • 84986130678 scopus 로고    scopus 로고
    • Market orientation and the response of UK financial services companies to changes in market conditions as a result of e-commerce
    • Hughes, T. (2001), “Market orientation and the response of UK financial services companies to changes in market conditions as a result of e-commerce”, The International Journal of Bank Marketing, Vol. 19 No. 6, pp. 222-31.
    • (2001) The International Journal of Bank Marketing , vol.19 , Issue.6 , pp. 222-231
    • Hughes, T.1
  • 26
    • 84986161021 scopus 로고
    • Market orientation: antecedents and consequences
    • Jaworski, B.J. and Kohli, A.K. (1993), “Market orientation: antecedents and consequences”, Journal of Marketing, Vol. 57, pp. 53-76.
    • (1993) Journal of Marketing , vol.57 , pp. 53-76
    • Jaworski, B.J.1    Kohli, A.K.2
  • 28
    • 84986076185 scopus 로고    scopus 로고
    • A key to marketing financial services: the right mix of products, services, channels and customers
    • Lee, J. (2002), “A key to marketing financial services: the right mix of products, services, channels and customers”, Journal of Services Marketing, Vol. 16 No. 3, pp. 238-58.
    • (2002) Journal of Services Marketing , vol.16 , Issue.3 , pp. 238-258
    • Lee, J.1
  • 29
    • 84985754512 scopus 로고
    • After the sale is over
    • September/October
    • Levitt, T. (1983), “After the sale is over”, Harvard Business Review, September/October, pp. 87-93.
    • (1983) Harvard Business Review , pp. 87-93
    • Levitt, T.1
  • 30
    • 77957858538 scopus 로고
    • Decision making – a review
    • Winter
    • Longbottom, D.A. (1972), “Decision making – a review”, Management Decision, Vol. 10, Winter, pp. 224-42.
    • (1972) Management Decision , vol.10 , pp. 224-242
    • Longbottom, D.A.1
  • 34
    • 84986068475 scopus 로고    scopus 로고
    • Relationship marketing and the markets as networks approach – a comparative analysis of two evolving streams of research
    • Mattsson, L. (1997), “Relationship marketing and the markets as networks approach – a comparative analysis of two evolving streams of research”, Journal of Marketing Management, Vol. 13 No. 5, pp. 447-61.
    • (1997) Journal of Marketing Management , vol.13 , Issue.5 , pp. 447-461
    • Mattsson, L.1
  • 36
    • 18844374514 scopus 로고    scopus 로고
    • Industry in transition: corporate identity on hold
    • Melewar, T.C. and Bains, N. (2002), “Industry in transition: corporate identity on hold”, The International Journal of Bank Marketing, Vol. 20 No. 2, pp. 37-66.
    • (2002) The International Journal of Bank Marketing , vol.20 , Issue.2 , pp. 37-66
    • Melewar, T.C.1    Bains, N.2
  • 37
    • 0002902662 scopus 로고
    • Planning on the left and managing on the right
    • Mintzberg, H. (1976), “Planning on the left and managing on the right”, Harvard Business Review, Vol. 54 No. 4, pp. 49-58.
    • (1976) Harvard Business Review , vol.54 , Issue.4 , pp. 49-58
    • Mintzberg, H.1
  • 39
    • 0005956279 scopus 로고    scopus 로고
    • Business effectiveness and professional service personnel: relational or transactional managers?
    • Paulin, M., Ferguson, R.J. and Payaud, M. (2000), “Business effectiveness and professional service personnel: relational or transactional managers?”, European Journal of Marketing, Vol. 34 No. 3, pp. 453-72.
    • (2000) European Journal of Marketing , vol.34 , Issue.3 , pp. 453-472
    • Paulin, M.1    Ferguson, R.J.2    Payaud, M.3
  • 41
    • 0442264902 scopus 로고    scopus 로고
    • Barriers impeding effective implementation of marketing plans- a training agenda
    • Simkin, L. (2002), “Barriers impeding effective implementation of marketing plans- a training agenda”, The Journal of Business & Industrial Marketing, Vol. 17 No. 1, pp. 8-24.
    • (2002) The Journal of Business & Industrial Marketing , vol.17 , Issue.1 , pp. 8-24
    • Simkin, L.1
  • 43
    • 0001416686 scopus 로고    scopus 로고
    • Segmentation based on customer profitability: retrospective analysis of retail bank customer bases
    • Storbacka, K. (1997), “Segmentation based on customer profitability: retrospective analysis of retail bank customer bases”, Journal of Marketing Management, Vol. 13 No. 5, pp. 479-92.
    • (1997) Journal of Marketing Management , vol.13 , Issue.5 , pp. 479-492
    • Storbacka, K.1
  • 44
    • 21144479062 scopus 로고
    • The 4P classification of the marketing mix revisited
    • October
    • Van Waterschoot, W. and Van den Bulte, C. (1992), “The 4P classification of the marketing mix revisited”, Journal of Marketing, Vol. 56, October, pp. 83-93.
    • (1992) Journal of Marketing , vol.56 , pp. 83-93
    • Van Waterschoot, W.1    Van den Bulte, C.2
  • 45
    • 84986124355 scopus 로고
    • The changing role of marketing in the corporation
    • October
    • Webster, F. (1992), “The changing role of marketing in the corporation”, Journal of Marketing, Vol. 56, October, pp. 1-17.
    • (1992) Journal of Marketing , vol.56 , pp. 1-17
    • Webster, F.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.