Services marketing management competencies: A ferry company example

International Journal of Service Industry Management

Volumn 9, Issue 1, 1998, Pages 74-92

  Gilmore, Audrey ^a  

^a UNIVERSITY OF ULSTER   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0032330855     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564239810199969     Document Type: Article

References (13)

1. Argyris, C. and Schon, D. (1978), Organisational Learning: A Theory of Action Perspective, Addison-Wesley, Reading, MA.
2. Boam, R. and Sparrow, P. (1992), Designing and Achieving Competency, McGraw-Hill, London.
3. Boyatzis, R.E. (1982), The Competent Manager. A Model for Effective Performance, John Wiley & Sons, New York, NY.
4. Buchanon, D. and Boddy, D. (1992), The Expertise of the Change Agent. Public Performance and Backstage Activity, Prentice-Hall, New York, NY.
5. Fiol, M. and Lyles, M. (1985), "Organisational learning", Academy of Management Review, Vol. 10 No. 4, pp. 803-13.
6. Gronhaug, K. and Nordhaug, O. (1993), "Competence, strategy and market success", Conference Proceedings, American Marketing Association, Winter, pp. 111-17.
7. Jackson, T. (1991), Measuring Management Performance. A Developmental Approach for Trainers and Consultants, Kogan Page, London.
8. Kalb, D.A. (1984), Experiential Learning Experience as the Source of Learning and Development, Prentice-Hall, Englewood Cliffs, NJ.
9. Peters, T. and Quinn, R. (1988), Beyond Rational Management: Mastering the Paradoxes and Competing Demands of High Performance, Jossey-Bass, New York, NY.
10. Woodruffe, C. (1992), "What is meant by a competency?", in Boam, R. and Sparrow, P. (Eds), Designing and Achieving Competency, McGraw-Hill, London.
11. Wrapp, H.E. (1967), "Good managers don't make policy decisions", Harvard Business Review, Vol. 45 No. 5, September/October, pp. 26-31.
12. Yau, W.S.L. and Sculli, D. (1990), "Managerial traits and skills", Journal of Management Development, Vol. 9 No. 6, pp. 32-40.
13. Zaleznik, A. (1992, reprinted from 1977), "Managers and leaders: are they different?", Harvard Business Review, Vol. 70 No. 2, March/April, pp. 126-35.