Sequential service quality in service encounter chains: Case studies

Journal of Services Marketing

Volumn 20, Issue 1, 2006, Pages 51-58

  Svensson, Göran ^a  

^a HALMSTAD UNIVERSITY   (Sweden)

Author keywords

Customer services quality; Process planning; Quality chain; Quality management techniques; Sweden

Indexed keywords

EID: 33644620771     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876040610646572     Document Type: Article

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