-
1
-
-
0002082230
-
The information content of advertising: a meta-analysis
-
Summer
-
Abernethy, A.M. and Franke, G.R. (1996), “The information content of advertising: a meta-analysis”, Journal of Advertising, Vol. XXV No. 2, Summer, pp. 1-17.
-
(1996)
Journal of Advertising
, vol.25
, Issue.2
, pp. 1-17
-
-
Abernethy, A.M.1
Franke, G.R.2
-
2
-
-
0002170597
-
Advertising: strongly persuasive or nudging?
-
January/February
-
Barnard, N. and Ehrenberg, A. (1997), “Advertising: strongly persuasive or nudging?”, Journal of Advertising Research, January/February, pp. 21-31.
-
(1997)
Journal of Advertising Research
, pp. 21-31
-
-
Barnard, N.1
Ehrenberg, A.2
-
3
-
-
0001791226
-
Services marketing is different
-
May-June
-
Berry, L.L. (1980), “Services marketing is different”, Business Week, May-June, pp. 24-9.
-
(1980)
Business Week
, pp. 24-29
-
-
Berry, L.L.1
-
4
-
-
0038804206
-
Customer loyalty in high and low involvement service settings: the moderating impact of positive emotions
-
Bloemer, J. and de Ruyter, K. (1999), “Customer loyalty in high and low involvement service settings: the moderating impact of positive emotions”, Journal of Marketing Management, 15, pp. 315-30.
-
(1999)
Journal of Marketing Management
, vol.15
, pp. 315-330
-
-
Bloemer, J.1
de Ruyter, K.2
-
5
-
-
0002893254
-
Antecedents and consequences of attitude toward the ad: a meta-analysis
-
Brown, S.P. and Stayman, D.M. (1992), “Antecedents and consequences of attitude toward the ad: a meta-analysis”, Journal of Consumer Research, Vol. 19, pp. 34-51.
-
(1992)
Journal of Consumer Research
, vol.19
, pp. 34-51
-
-
Brown, S.P.1
Stayman, D.M.2
-
7
-
-
19744374276
-
Service organisation selection: a cross-cultural analysis of the role of involvement
-
Edgett, S.J. and Cullen, C.W. (1992), “Service organisation selection: a cross-cultural analysis of the role of involvement”, European Journal of Marketing, Vol. 27 No 2, pp. 33-45.
-
(1992)
European Journal of Marketing
, vol.27
, Issue.2
, pp. 33-45
-
-
Edgett, S.J.1
Cullen, C.W.2
-
8
-
-
24044505610
-
Advertising and product demand
-
May
-
Ehrenberg, A.S.C. and Barnard, N. (1997), “Advertising and product demand”, Admap, May, pp. 14-18.
-
(1997)
Admap
, pp. 14-18
-
-
Ehrenberg, A.S.C.1
Barnard, N.2
-
9
-
-
0346468542
-
Why advertising a service is different
-
Berry, L.L., Shostack, G.L. and Utah, G.D. (Eds) American Marketing Association, Chicago, IL
-
Firestone, S.H. (1983), “Why advertising a service is different”, in Berry, L.L., Shostack, G.L. and Utah, G.D. (Eds), Emerging Perspectives on Services Marketing, American Marketing Association, Chicago, IL, pp. 86-9.
-
(1983)
Emerging Perspectives on Services Marketing
, pp. 86-89
-
-
Firestone, S.H.1
-
10
-
-
0040671981
-
Consumer evaluation processes in a service setting
-
Friedman, M.L. and Smith, L.J. (1993), “Consumer evaluation processes in a service setting”, Journal of Services Marketing, Vol. 7 No. 2, pp. 47-61.
-
(1993)
Journal of Services Marketing
, vol.7
, Issue.2
, pp. 47-61
-
-
Friedman, M.L.1
Smith, L.J.2
-
11
-
-
0008984452
-
Consumer behaviour and services: a review
-
Gabbott, M. and Hogg, G. (1994), “Consumer behaviour and services: a review”, Journal of Marketing Management, Vol. 10, pp. 311-24.
-
(1994)
Journal of Marketing Management
, vol.10
, pp. 311-324
-
-
Gabbott, M.1
Hogg, G.2
-
12
-
-
0003095942
-
Guidelines for the advertising of services
-
July
-
George, W.R. and Berry, L.L. (1981), “Guidelines for the advertising of services”, Business Horizons, Vol. 24, July, pp. 52-6.
-
(1981)
Business Horizons
, vol.24
, pp. 52-56
-
-
George, W.R.1
Berry, L.L.2
-
13
-
-
51249170809
-
An application of the elaboration likelihood model
-
Gotlieb, J.B. and Swan, J.E. (1990), “An application of the elaboration likelihood model”, Journal of the Academy of Marketing Science, Vol. 18 No. 3, pp. 221-8.
-
(1990)
Journal of the Academy of Marketing Science
, vol.18
, Issue.3
, pp. 221-228
-
-
Gotlieb, J.B.1
Swan, J.E.2
-
14
-
-
54949110648
-
An empirical examination of factual information content among service advertising
-
April
-
Grove, S.J., Pickett, G.M. and Laband, D.N. (1995), “An empirical examination of factual information content among service advertising”, The Services Industries Journal, April pp. 216-33.
-
(1995)
The Services Industries Journal
, pp. 216-233
-
-
Grove, S.J.1
Pickett, G.M.2
Laband, D.N.3
-
15
-
-
0346444883
-
Addressing the advertising of services: a call to action
-
Grove, S.J., Pickett, G.M. and Stafford, M.R. (1997), “Addressing the advertising of services: a call to action”, Journal of Advertising, Vol. 26 No. 4, pp. 1-6.
-
(1997)
Journal of Advertising
, vol.26
, Issue.4
, pp. 1-6
-
-
Grove, S.J.1
Pickett, G.M.2
Stafford, M.R.3
-
16
-
-
0039729268
-
Services advertising: a framework to its effectiveness
-
Fall
-
Hill, D.J. and Gandhi, N. (1992), “Services advertising: a framework to its effectiveness”, Journal of Services Marketing, Vol. 6, Fall, pp. 63-76.
-
(1992)
Journal of Services Marketing
, vol.6
, pp. 63-76
-
-
Hill, D.J.1
Gandhi, N.2
-
17
-
-
3543007088
-
Over-promise and under-delivery
-
November
-
Jones, J.P. (1991), “Over-promise and under-delivery”, Marketing and Research Today, November, pp. 195-203.
-
(1991)
Marketing and Research Today
, pp. 195-203
-
-
Jones, J.P.1
-
18
-
-
0040037774
-
Models of the advertising process’
-
Joyce, T. (1991), “Models of the advertising process’’, Marketing and Research Today, Vol. 19 No. 4, pp. 205-12.
-
(1991)
Marketing and Research Today
, vol.19
, Issue.4
, pp. 205-212
-
-
Joyce, T.1
-
19
-
-
0002534963
-
A model for predictive measurements of advertising effectiveness
-
October
-
Lavidge, R.J. and Steiner, G.A. (1961), “A model for predictive measurements of advertising effectiveness”, Journal of Marketing, Vol. 25, October, pp. 59-62.
-
(1961)
Journal of Marketing
, vol.25
, pp. 59-62
-
-
Lavidge, R.J.1
Steiner, G.A.2
-
20
-
-
0043181225
-
Advertising strategies for service firms
-
Suprenant, C. (Ed.) American Marketing Association, Chicago, IL
-
Legg, D. and Baker, J. (1987), “Advertising strategies for service firms”, in Suprenant, C. (Ed.), Add Value to Your Service, American Marketing Association, Chicago, IL, pp. 163-8.
-
(1987)
Add Value to Your Service
, pp. 163-168
-
-
Legg, D.1
Baker, J.2
-
21
-
-
84986038308
-
An empirical examination of the involvement to external search relationship in services marketing
-
McColl-Kennedy, J.R. and Fetter, R.E. (2001), “An empirical examination of the involvement to external search relationship in services marketing”, Journal of Services Marketing, Vol. 15 Nos 2 and 3, pp. 82-112.
-
(2001)
Journal of Services Marketing
, vol.15
, Issue.2-3
, pp. 82-112
-
-
McColl-Kennedy, J.R.1
Fetter, R.E.2
-
23
-
-
0010600220
-
The advertising of services: meeting the challenge of intangibility
-
August
-
Mittal, B. (1999), “The advertising of services: meeting the challenge of intangibility”, Journal of Service Research, Vol. 2 No. 1, August, pp. 98-116.
-
(1999)
Journal of Service Research
, vol.2
, Issue.1
, pp. 98-116
-
-
Mittal, B.1
-
24
-
-
84986149578
-
Services advertising: the agency viewpoint
-
Mortimer, K. (2001), “Services advertising: the agency viewpoint”, Journal of Services Marketing, Vol. 15 Nos 2 and 3, pp. 131-46.
-
(2001)
Journal of Services Marketing
, vol.15
, Issue.2-3
, pp. 131-146
-
-
Mortimer, K.1
-
25
-
-
0040321172
-
The advertising of services: consumer views v. normative guidelines
-
Mortimer, K. and Mathews, B.P. (1998), “The advertising of services: consumer views v. normative guidelines”, The Service Industries Journal, Vol. 18 No. 3, pp. 14-19.
-
(1998)
The Service Industries Journal
, vol.18
, Issue.3
, pp. 14-19
-
-
Mortimer, K.1
Mathews, B.P.2
-
26
-
-
0002441636
-
A test of services marketing theory: consumer information acquisition activities
-
Murray, K.B. (1991), “A test of services marketing theory: consumer information acquisition activities”, Journal of Marketing, Vol. 55, pp. 10-25.
-
(1991)
Journal of Marketing
, vol.55
, pp. 10-25
-
-
Murray, K.B.1
-
27
-
-
51249174109
-
The impact of services versus goods on consumers’ assessment of perceived risk and variability
-
Murray, K.B. and Schlacter, J.L. (1990), “The impact of services versus goods on consumers’ assessment of perceived risk and variability”, Journal of the Academy of Marketing Science, Vol. 18 No 1, pp. 51-65.
-
(1990)
Journal of the Academy of Marketing Science
, vol.18
, Issue.1
, pp. 51-65
-
-
Murray, K.B.1
Schlacter, J.L.2
-
28
-
-
0002273518
-
Issue involvement as a moderator of the effects on attitude of advertising content and context
-
Petty, R.E. and Cacioppo, J.T. (1980), “Issue involvement as a moderator of the effects on attitude of advertising content and context”, Advances in Consumer Research, Vol. VIII, pp. 20-4.
-
(1980)
Advances in Consumer Research
, vol.8
, pp. 20-24
-
-
Petty, R.E.1
Cacioppo, J.T.2
-
29
-
-
0001681507
-
Informational and transformational advertising: the differential effects of time
-
Kinnear, T.C. (Ed.) Association for Consumer Research, Provo, UT
-
Puto, C.P. and Wells, W.D. (1984), “Informational and transformational advertising: the differential effects of time”, in Kinnear, T.C. (Ed.), Advances in Consumer Research XI, Association for Consumer Research, Provo, UT, pp. 638-43.
-
(1984)
Advances in Consumer Research XI
, pp. 638-643
-
-
Puto, C.P.1
Wells, W.D.2
-
30
-
-
0002570827
-
New insights about the FCB grid
-
August/September
-
Ratchford, B.T. (1987), “New insights about the FCB grid”, Journal of Advertising Research, August/September, pp. 24-37.
-
(1987)
Journal of Advertising Research
, pp. 24-37
-
-
Ratchford, B.T.1
-
31
-
-
0002023441
-
Marketing communications and the hierarchy of effects
-
Clarke, P. (Ed.) Sage, Beverly Hills, CA
-
Ray, M.L. (1973), “Marketing communications and the hierarchy of effects”, in Clarke, P. (Ed.), New Models for Mass Communication Research, Sage, Beverly Hills, CA, pp. 147-76.
-
(1973)
New Models for Mass Communication Research
, pp. 147-176
-
-
Ray, M.L.1
-
32
-
-
0010157463
-
A better advertising planning grid
-
October/November
-
Rossiter, J.R., Percy, L. and Donovan, R.J. (1991), “A better advertising planning grid”, Journal of Advertising Research, October/November, pp. 11-21.
-
(1991)
Journal of Advertising Research
, pp. 11-21
-
-
Rossiter, J.R.1
Percy, L.2
Donovan, R.J.3
-
33
-
-
0003559192
-
-
2nd ed., McGraw-Hill, New York, NY.
-
Rossiter, J.R. and Percy, L. (1997), Advertising Communications & Promotion Management, 2nd ed., McGraw-Hill, New York, NY.
-
(1997)
Advertising Communications & Promotion Management
-
-
Rossiter, J.R.1
Percy, L.2
-
34
-
-
0002705824
-
Breaking free from product marketing
-
April
-
Shostack, L. (1977), “Breaking free from product marketing”, Journal of Marketing, Vol. 41, April, pp. 80-97.
-
(1977)
Journal of Marketing
, vol.41
, pp. 80-97
-
-
Shostack, L.1
-
35
-
-
0002243808
-
Information response models: an integrated approach’
-
Smith, R.E. and Swinyard, W.R. (1982), “Information response models: an integrated approach’’, Journal of Marketing, Vol. 46, pp. 81-93.
-
(1982)
Journal of Marketing
, vol.46
, pp. 81-93
-
-
Smith, R.E.1
Swinyard, W.R.2
-
36
-
-
84996533212
-
Tangibility in services advertising: an investigation of verbal versus visual cues
-
Stafford, M.R. (1996), “Tangibility in services advertising: an investigation of verbal versus visual cues”, Journal of Advertising, Vol. 25 No. 3, pp. 13-28.
-
(1996)
Journal of Advertising
, vol.25
, Issue.3
, pp. 13-28
-
-
Stafford, M.R.1
-
37
-
-
84952729190
-
Retail services advertising: the effects of appeal, medium and service
-
Stafford, M.R. and Day, E. (1995), “Retail services advertising: the effects of appeal, medium and service”, Journal of Advertising, Vol. 24 No. 1, pp. 57-72.
-
(1995)
Journal of Advertising
, vol.24
, Issue.1
, pp. 57-72
-
-
Stafford, M.R.1
Day, E.2
-
38
-
-
84986024458
-
Advertising the service offering: the effects of preference heterogeneity, message strategy and gender on radio advertising effectiveness
-
Spring.
-
Stafford, M.R. and Stafford, T.F. (2001), “Advertising the service offering: the effects of preference heterogeneity, message strategy and gender on radio advertising effectiveness”, Journal of Current Issues and Research in Advertising, Spring.
-
(2001)
Journal of Current Issues and Research in Advertising
-
-
Stafford, M.R.1
Stafford, T.F.2
-
39
-
-
0038940608
-
Theories of selling
-
February
-
Strong, E. (1925), “Theories of selling”, Journal of Applied Psychology, Vol. 9, February, pp. 75-86.
-
(1925)
Journal of Applied Psychology
, vol.9
, pp. 75-86
-
-
Strong, E.1
-
40
-
-
0003473723
-
Advertising intimacy: relationship marketing and the services consumer
-
Stern, B.B. (1997), “Advertising intimacy: relationship marketing and the services consumer”, Journal of Advertising, Vol. 26 No. 4, pp. 7-20.
-
(1997)
Journal of Advertising
, vol.26
, Issue.4
, pp. 7-20
-
-
Stern, B.B.1
-
41
-
-
0039635627
-
Services advertising: an overview and summary of research, 1980-1995
-
Tripp, C. (1997), “Services advertising: an overview and summary of research, 1980-1995”, Journal of Advertising, Vol. 26 No. 4, pp. 21-39.
-
(1997)
Journal of Advertising
, vol.26
, Issue.4
, pp. 21-39
-
-
Tripp, C.1
-
42
-
-
0002348538
-
An exploratory investigation of consumer decision making in the service sector’
-
Turley, L.W. and LeBlanc, R.P. (1993), “An exploratory investigation of consumer decision making in the service sector’’, Journal of Services Marketing, Vol. 7 No. 4, pp. 11-18.
-
(1993)
Journal of Services Marketing
, vol.7
, Issue.4
, pp. 11-18
-
-
Turley, L.W.1
LeBlanc, R.P.2
-
43
-
-
0011675654
-
Customised communications: a concept for service advertising
-
Summer
-
Unwin, S. (1975), “Customised communications: a concept for service advertising”, Advertising Quarterly, Summer, pp. 28-30.
-
(1975)
Advertising Quarterly
, pp. 28-30
-
-
Unwin, S.1
-
44
-
-
0033476852
-
How advertising works: what do we really know?
-
Vakratsas, D. and Ambler, T. (1999), “How advertising works: what do we really know?”, Journal of Marketing, Vol. 63 No. 1, pp. 26-43.
-
(1999)
Journal of Marketing
, vol.63
, Issue.1
, pp. 26-43
-
-
Vakratsas, D.1
Ambler, T.2
-
45
-
-
0002274980
-
How advertising works: a planning model revisited
-
February/March
-
Vaughn, R. (1986), “How advertising works: a planning model revisited”, Journal of Advertising Research, February/March, pp. 57-65.
-
(1986)
Journal of Advertising Research
, pp. 57-65
-
-
Vaughn, R.1
-
46
-
-
0038852823
-
A situational view of information content in TV advertising in the USA and UK
-
January
-
Weinberger, M.G. and Spotts, H.E. (1989), “A situational view of information content in TV advertising in the USA and UK”, Journal of Marketing, Vol. 53, January, pp. 89-94.
-
(1989)
Journal of Marketing
, vol.53
, pp. 89-94
-
-
Weinberger, M.G.1
Spotts, H.E.2
-
47
-
-
0039611979
-
The advertising of consumer services and the hierarchy of effects
-
Donnelly, J.H. and George, W.R. (Eds) American Marketing Association, Chicago, IL
-
Young, R.F. (1981), “The advertising of consumer services and the hierarchy of effects”, in Donnelly, J.H. and George, W.R. (Eds), Marketing of Services, American Marketing Association, Chicago, IL, pp. 196-9.
-
(1981)
Marketing of Services
, pp. 196-199
-
-
Young, R.F.1
-
48
-
-
0002578897
-
How consumer evaluation processes differ between goods and services
-
Donnelly, J.H. and George, W.R. (Eds) American Marketing Association, Chicago, IL
-
Zeithaml, V. (1981), “How consumer evaluation processes differ between goods and services”, in Donnelly, J.H. and George, W.R. (Eds), Marketing of Services, American Marketing Association, Chicago, IL, pp. 33-46.
-
(1981)
Marketing of Services
, pp. 33-46
-
-
Zeithaml, V.1
|