-
1
-
-
0010334383
-
Promoting Customer Contact People: A Key Difference in Service and Product Advertising
-
Abernethy, A.M. and D.D. Butler, 1993, 'Promoting Customer Contact People: A Key Difference in Service and Product Advertising', Journal of Services Marketing, Vol.7, No.1, pp.4-12.
-
(1993)
Journal of Services Marketing
, vol.7
, Issue.1
, pp. 4-12
-
-
Abernethy, A.M.1
Butler, D.D.2
-
2
-
-
0039771404
-
How Advertising Affects Employees
-
February
-
Actio, F. and J.D. Ford, 1980, 'How Advertising Affects Employees', Business Horizons, Vol.23, February, pp.53-9.
-
(1980)
Business Horizons
, vol.23
, pp. 53-59
-
-
Actio, F.1
Ford, J.D.2
-
3
-
-
0028533146
-
A Dynamic Service Quality Cost Model with Word of Mouth Advertising
-
November
-
Archer, N.P. and G.O. Wesolowsky, 1994, 'A Dynamic Service Quality Cost Model with Word of Mouth Advertising', European Journal of Operational Research, Vol.78, November, pp.355-66.
-
(1994)
European Journal of Operational Research
, vol.78
, pp. 355-366
-
-
Archer, N.P.1
Wesolowsky, G.O.2
-
4
-
-
0346613723
-
The Effect of Perceived Service Quality and Name Familiarity on the Service Selection
-
Arora, R. and C. Stoner, 1996, 'The Effect of Perceived Service Quality and Name Familiarity on the Service Selection', Journal of Services Marketing, Vol.10, No.1, pp.24-34.
-
(1996)
Journal of Services Marketing
, vol.10
, Issue.1
, pp. 24-34
-
-
Arora, R.1
Stoner, C.2
-
6
-
-
0002260104
-
Big Ideas in Services Marketing
-
Summer
-
Berry, L.L., 1987, 'Big Ideas in Services Marketing', Journal of Services Marketing, Vol.2, Summer, pp.5-9.
-
(1987)
Journal of Services Marketing
, vol.2
, pp. 5-9
-
-
Berry, L.L.1
-
7
-
-
0001815785
-
Marketing Strategies and Organisation Structures for Service Firms
-
J.H. Donnelly and W.R. George (eds.), Chicago: American Marketing Association
-
Booms, B., and M. Bitner, 1981, 'Marketing Strategies and Organisation Structures for Service Firms', in J.H. Donnelly and W.R. George (eds.), Marketing of Services, Chicago: American Marketing Association.
-
(1981)
Marketing of Services
-
-
Booms, B.1
Bitner, M.2
-
8
-
-
0346468545
-
The Importance of Service Quality Determinants in Advertising a Professional Service: An Exploratory Study
-
Clow, K.E.C. Tripp, and J.T. Kelly, 1996, 'The Importance of Service Quality Determinants in Advertising a Professional Service: An Exploratory Study', Journal of Services Marketing, Vol.10, No.2, pp.58-72.
-
(1996)
Journal of Services Marketing
, vol.10
, Issue.2
, pp. 58-72
-
-
Clow, K.E.C.1
Tripp2
Kelly, J.T.3
-
10
-
-
0003035503
-
Analysis of Print Ad Features: Services Versus Products
-
March/April
-
Cutler, B.D. and R.G. Javalgi, 1993, 'Analysis of Print Ad Features: Services Versus Products', Journal of Advertising Research, March/April, pp.62-9.
-
(1993)
Journal of Advertising Research
, pp. 62-69
-
-
Cutler, B.D.1
Javalgi, R.G.2
-
11
-
-
0002411256
-
Conveying Service Quality through Advertising
-
Fall
-
Day, E., 1992, 'Conveying Service Quality through Advertising', Journal of Services Marketing, Vol.6, Fall, pp.53-61.
-
(1992)
Journal of Services Marketing
, vol.6
, pp. 53-61
-
-
Day, E.1
-
12
-
-
0003148108
-
Marketing for Service Industries - A Review
-
Edgett, S. and S. Parkinson, 1993, 'Marketing for Service Industries - A Review', Service Industries Journal, Vol.13, No.3, pp.19-39.
-
(1993)
Service Industries Journal
, vol.13
, Issue.3
, pp. 19-39
-
-
Edgett, S.1
Parkinson, S.2
-
13
-
-
0042503132
-
How Do Consumers Come to Buy a New Brand?
-
March
-
Ehrenberg, A.S.C., 1997, 'How Do Consumers Come to Buy a New Brand?' Admap, March, pp.20-4.
-
(1997)
Admap
, pp. 20-24
-
-
Ehrenberg, A.S.C.1
-
14
-
-
0002433880
-
The Use of Focus Groups for Idea Generation: The Effect of Group Size, Acquaintanceship, and Moderator on Response Quantity and Quality
-
Fern, E.F., 1982, 'The Use of Focus Groups for Idea Generation: The Effect of Group Size, Acquaintanceship, and Moderator on Response Quantity and Quality', Journal of Marketing Research, Vol.XIX, pp.1-13.
-
(1982)
Journal of Marketing Research
, vol.19
, pp. 1-13
-
-
Fern, E.F.1
-
15
-
-
0346468542
-
Why Advertising a Service is Different
-
L.L. Berry, G.L. Shostack and G.D. Upah (eds.), Chicago: American Marketing Association
-
Firestone, S.H., 1983, 'Why Advertising a Service is Different', in L.L. Berry, G.L. Shostack and G.D. Upah (eds.), Emerging Perspectives on Services Marketing, Chicago: American Marketing Association, pp.86-9.
-
(1983)
Emerging Perspectives on Services Marketing
, pp. 86-89
-
-
Firestone, S.H.1
-
16
-
-
1542439289
-
Towards a Consumption/Evaluation Process Model for Services
-
J.H. Donnelly and W.R. George (eds.)
-
Fisk, R.P. 1981, 'Towards A Consumption/Evaluation Process Model For Services', in J.H. Donnelly and W.R. George (eds.), Marketing of Services, pp.191-5.
-
(1981)
Marketing of Services
, pp. 191-195
-
-
Fisk, R.P.1
-
17
-
-
54949110648
-
An Empirical Examination of Factual Information Content among Service Adverts
-
April
-
Grove, S.J., G.M. Pickett, and D.N. Laband, 1995, 'An Empirical Examination of Factual Information Content among Service Adverts', Services Industries Journal, Vol.15, No.2, April, pp.216-33.
-
(1995)
Services Industries Journal
, vol.15
, Issue.2
, pp. 216-233
-
-
Grove, S.J.1
Pickett, G.M.2
Laband, D.N.3
-
18
-
-
0003095942
-
Guidelines for the Advertising of Services
-
July
-
George, W.R. and L.L. Berry, 1981, 'Guidelines for the Advertising of Services', Business Horizons, Vol.24, July, pp.52-6.
-
(1981)
Business Horizons
, vol.24
, pp. 52-56
-
-
George, W.R.1
Berry, L.L.2
-
20
-
-
0009930989
-
Managing Word of Mouth Communications
-
Spring
-
Haywood, K.M., 1989, 'Managing Word of Mouth Communications', Journal of Services Marketing, Vol.3, No.2, Spring, pp.55-67.
-
(1989)
Journal of Services Marketing
, vol.3
, Issue.2
, pp. 55-67
-
-
Haywood, K.M.1
-
22
-
-
0039729268
-
Services Advertising: A Framework to its Effectiveness
-
Fall
-
Hill, D.J. and N. Gandhi, 1992, 'Services Advertising: A Framework to its Effectiveness', The Journal of Services Marketing, Vol.6, Fall, pp.63-76.
-
(1992)
The Journal of Services Marketing
, vol.6
, pp. 63-76
-
-
Hill, D.J.1
Gandhi, N.2
-
25
-
-
0002591824
-
Why Marketing Management Needs to be Different for Services
-
Donnelly and George (eds.)
-
Lovelock, C., 1981, 'Why Marketing Management Needs to be Different for Services', in Donnelly and George (eds.), Marketing of Services.
-
(1981)
Marketing of Services
-
-
Lovelock, C.1
-
27
-
-
3342917009
-
The Effects of Price, Brand Name and Level of Advertising on Pre-purchase Perception of Service Quality
-
Madrid, April 1996
-
McCleary, K.W. and C. Sun, 1996, 'The Effects of Price, Brand Name and Level of Advertising on Pre-purchase Perception of Service Quality', Proceedings of Workshop on Quality Management in Services VI, Madrid, April 1996, pp.1-13.
-
(1996)
Proceedings of Workshop on Quality Management in Services VI
, pp. 1-13
-
-
McCleary, K.W.1
Sun, C.2
-
29
-
-
0002441636
-
A Test of Services Marketing Theory: Consumer Information Acquisition Activities
-
January
-
Murray, K.B., 1991, 'A Test of Services Marketing Theory: Consumer Information Acquisition Activities', Journal of Marketing, Vol.55, January, pp.10-25.
-
(1991)
Journal of Marketing
, vol.55
, pp. 10-25
-
-
Murray, K.B.1
-
31
-
-
0001312089
-
SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality
-
Spring
-
Parasuraman, A., V.A. Zeithaml and L.L. Berry, 1988, 'SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality', Journal of Retailing, Spring, pp.12-37.
-
(1988)
Journal of Retailing
, pp. 12-37
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.L.3
-
32
-
-
0002298293
-
Central and Peripheral Routes to Persuasion: Application to Advertising
-
K. Percy and A. Woodside (eds.), Lexington, MA: Lexington Books
-
Petty, R.E. and J.T. Cacioppo, 1983, 'Central and Peripheral Routes to Persuasion: Application To Advertising', in K. Percy and A. Woodside (eds.), Advertising and Consumer Psychology, Lexington, MA: Lexington Books.
-
(1983)
Advertising and Consumer Psychology
-
-
Petty, R.E.1
Cacioppo, J.T.2
-
33
-
-
0001917120
-
The Service Revolution
-
Regan, W., 1963, 'The Service Revolution', Journal of Marketing, Vol.27, No.3, pp.247-53.
-
(1963)
Journal of Marketing
, vol.27
, Issue.3
, pp. 247-253
-
-
Regan, W.1
-
34
-
-
0010157463
-
A Better Advertising Planning Model
-
October/November
-
Rossiter, J.R., L. Percy and R.J. Donovan, 1991, 'A Better Advertising Planning Model', Journal of Advertising Research, October/November, pp.11-21.
-
(1991)
Journal of Advertising Research
, pp. 11-21
-
-
Rossiter, J.R.1
Percy, L.2
Donovan, R.J.3
-
35
-
-
0010147045
-
Once More on "Goods" and "Services": A Way out of the Conceptual Jungle
-
Spring
-
Shams, H. and C. Hales, 1989, 'Once More on "Goods" and "Services": A Way Out of the Conceptual Jungle', Quarterly Review of Marketing. Spring, pp.1-5.
-
(1989)
Quarterly Review of Marketing
, pp. 1-5
-
-
Shams, H.1
Hales, C.2
-
36
-
-
0002705824
-
Breaking Free from Product Marketing
-
Shostack, L., 1977, 'Breaking Free from Product Marketing', Journal of Marketing Vol.41, No.1, pp.73-80.
-
(1977)
Journal of Marketing
, vol.41
, Issue.1
, pp. 73-80
-
-
Shostack, L.1
-
38
-
-
0000655746
-
Strategy is Different in Service Businesses
-
Thomas, D.R.E., 1978, 'Strategy is Different in Service Businesses', Harvard Business Review, Vol.56, No.4, pp.58-165.
-
(1978)
Harvard Business Review
, vol.56
, Issue.4
, pp. 58-165
-
-
Thomas, D.R.E.1
-
39
-
-
0039481523
-
Conducting Focus Groups - A Guide for First Time Users
-
Tynan, C. and J.L. Drayton, 1988, 'Conducting Focus Groups - A Guide for First Time Users', Marketing Intelligence and Planning, Vol.6, No.1, pp.5-9.
-
(1988)
Marketing Intelligence and Planning
, vol.6
, Issue.1
, pp. 5-9
-
-
Tynan, C.1
Drayton, J.L.2
-
40
-
-
0011675654
-
Customised Communications': A Concept for Service Advertising
-
Summer
-
Urwin, S. 1975, 'Customised Communications': a Concept for Service Advertising', Advertising Quarterly, Vol.4, Summer, pp.28-30.
-
(1975)
Advertising Quarterly
, vol.4
, pp. 28-30
-
-
Urwin, S.1
-
41
-
-
0002274980
-
How Advertising Works: A Planning Model Revisited
-
Feb/March
-
Vaughn R. 1986, 'How Advertising Works: A Planning Model Revisited', Journal of Advertising Research, Feb/March, pp.57-65.
-
(1986)
Journal of Advertising Research
, pp. 57-65
-
-
Vaughn, R.1
-
42
-
-
0039611979
-
The Advertising of Consumer Services and the Hierarchy of Effects
-
Donnelly and George
-
Young, R.F., 1981, 'The Advertising of Consumer Services and the Hierarchy of Effects', in Donnelly and George, Marketing of Services, pp.196-9.
-
(1981)
Marketing of Services
, pp. 196-199
-
-
Young, R.F.1
-
43
-
-
0002578897
-
How Consumer Evaluation Processes Differ between Goods and Services
-
Donnelly and George
-
Zeithaml, V., 1981, 'How Consumer Evaluation Processes Differ between Goods and Services', in Donnelly and George, Marketing of Services, pp.39-47.
-
(1981)
Marketing of Services
, pp. 39-47
-
-
Zeithaml, V.1
-
44
-
-
0002344732
-
Problems and Strategies in Services Marketing
-
Spring
-
Zeithaml, V., A. Parasuraman and L.L. Berry, 1985, 'Problems and Strategies in Services Marketing', Journal of Marketing, Vol.49, Spring, pp.33-46.
-
(1985)
Journal of Marketing
, vol.49
, pp. 33-46
-
-
Zeithaml, V.1
Parasuraman, A.2
Berry, L.L.3
-
45
-
-
0002840875
-
Communication and Control Processes in the Delivery of Service Quality
-
April
-
Zeithaml, V., A. Parasuraman, and L.L. Berry, 1988, 'Communication and Control Processes in the Delivery of Service Quality', Journal of Marketing, Vol.52, April, pp.35-48.
-
(1988)
Journal of Marketing
, vol.52
, pp. 35-48
-
-
Zeithaml, V.1
Parasuraman, A.2
Berry, L.L.3
-
46
-
-
0010186985
-
Differences between Product and Services Television Commercials
-
Summer
-
Zinkham G.M., M. Johnson and F.C. Zinkhan, 1992, 'Differences between Product and Services Television Commercials', Journal of Services Marketing, Vol.6, No.3, Summer, pp.59-66.
-
(1992)
Journal of Services Marketing
, vol.6
, Issue.3
, pp. 59-66
-
-
Zinkham, G.M.1
Johnson, M.2
Zinkhan, F.C.3
|