An evaluation of customer perception of FM service delivery

Facilities

Volumn 22, Issue , 2004, Pages 170-177

  Shaw, Derren ^a   Haynes, Barry ^b  

^a BAE SYSTEMS   (United Kingdom)

^b SHEFFIELD HALLAM UNIVERSITY   (United Kingdom)

Author keywords

Customer service management; Customer services quality; Facilities; Marketing theory

Indexed keywords

EID: 84985894826     PISSN: 02632772     EISSN: None     Source Type: Journal    
DOI: 10.1108/02632770410547534     Document Type: Article

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