Measuring internal customer satisfaction

Managing Service Quality: An International Journal

Volumn 10, Issue 3, 2000, Pages 178-186

  Gilbert, G Ronald ^a  

^a FLORIDA INTERNATIONAL UNIVERSITY   (United States)

Author keywords

Customer satisfaction; Measurement; Service quality

Indexed keywords

EID: 84986132028     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520010336704     Document Type: Article

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