Implementation of social media concepts for e-Government: Case study of a social media tool for value co-creation and citizen participation

Journal of Organizational and End User Computing

Volumn 28, Issue 3, 2016, Pages 104-121

  Díaz Díaz, Raimundo ^a   Pérez González, Daniel ^a  

^a UNIVERSITY OF CANTABRIA   (Spain)

Author keywords

Business Value; Co Creation; Crowdsourcing; E Government; Open Innovation; Santander; Smart City; Smart Government; Social Media; Social Networks

Indexed keywords

CROWDSOURCING; GOVERNMENT DATA PROCESSING; PUBLIC ADMINISTRATION;

BUSINESS VALUE; CO-CREATION; E-GOVERNMENTS; OPEN INNOVATION; SANTANDER; SMART CITIES; SMART GOVERNMENT; SOCIAL MEDIA;

SOCIAL NETWORKING (ONLINE);

EID: 84973548510     PISSN: 15462234     EISSN: 15465012     Source Type: Journal    
DOI: 10.4018/JOEUC.2016070107     Document Type: Article

References (86)

1. Akter, M. S., Rajasekera, J., & Rahman, M. M. (2010). Serving the poor by marketing information: Developing a sustainable village phone model in Bangladesh. International Journal of E-Business Research, 2(3-4), 288-309. Retrieved from https://vpnuc.unican.es/content/k36364vl05473237/,DanaInfo=inderscience.metapress.com+
2. AlFalahi, K., Atif, Y., & Abraham, A. (2014). Models of Influence in Online Social Networks. International Journal of Intelligent Systems, 29(2), 161-183. doi:10.1002/int.21631
3. Amichai-Hamburger, Y. (2008). Potential and promise of online volunteering. Computers in Human Behavior, 24(2), 544-562. doi:10.1016/j.chb.2007.02.004
4. Anttiroiko, A. V., Valkama, P., & Bailey, S. J. (2014). Smart cities in the new service economy: Building platforms for smart services. AI & Society, 29(3), 323-334. doi:10.1007/s00146-013-0464-0
5. Bakici, T., Almirall, E., & Wareham, J. (2013). A Smart City Initiative: The Case of Barcelona. Journal of the Knowledge Economy, 4(2), 135-148. doi:10.1007/s13132-012-0084-9
6. Bertot, J. C., Jaeger, P., Munson, S., & Glaisyer, T. (2010). Engaging the Public in Open Government: Social Media Technology and Policy for Government Transparency. Federal Register. Retrieved from http://www.tmsp.umd.edu/TMSPreports-files/6.IEEE-Computer-TMSP-Government-Bertot-100817pdf.pdf
7. Bertot, J. C., Jaeger, P. T., & Hansen, D. (2012). The impact of polices on government social media usage: Issues, challenges, and recommendations. Government Information Quarterly, 29(1), 30-40. doi:10.1016/j.giq.2011.04.004
8. Boyd, D. M., & Ellison, N. B. (2007). Social Network Sites: Definition, History, and Scholarship. Journal of Computer-Mediated Communication, 13(1), 210-230. doi:10.1111/j.1083-6101.2007.00393.x
9. Brabham, D. (2008). Moving the crowd at iStockphoto: The composition of the crowd and motivations for participation in a crowdsourcing application. First Monday. Retrieved from http://pear.accc.uic.edu/htbin/ cgiwrap/bin/ojs/index.php/fm/article/viewArticle/2159
10. Burt, R. (1980). Cooptive corporate actor networks: A reconsideration of interlocking directorates involving American manufacturing. Administrative Science Quarterly, 25(4), 557-582. http://www.jstor.org/stable/2392281 doi:10.2307/2392281
11. Caragliu, A., Del Bo, C., Kourtit, K., & Nijkamp, P. (2011). Comparative performance assessment of Smart Cities around the North Sea basin. Network Industries Quarterly, 13(3), 15-17. Retrieved from http://air.unimi.it/handle/2434/161775
12. Caragliu, A., Del Bo, C., & Nijkamp, P. (2011). Smart Cities in Europe. Journal of Urban Technology, 18(2), 65-82. doi:10.1080/10630732.2011.601117
13. Chen, S., Miau, S., & Wu, C. (2014). Toward a smart government: An experience on e-invoice development in Taiwan. Proceedings of the Pacific Asia Conference on Information Systems (PACIS 2014). Retrieved from http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1266&context=pacis2014
14. Chourabi, H., Nam, T., Walker, S., Gil-Garcia, J. R., Mellouli, S., & Nahon, K. ... Scholl, H. J. (2012). Understanding Smart Cities: An Integrative Framework. Proceedings of the 2012 45th Hawaii International Conference on System Sciences (pp. 2289-2297). IEEE. doi:10.1109/HICSS.2012.615
15. Corbin, J., & Strauss, A. (2008). Basics of Qualitative Research (p. 379). SAGE Publications.
16. Culnan, M. J., McHugh, P. J., & Zubillaga, J. I. (2009). How Large U.S. Companies Can Use Twitter and Other Social Media to Gain Business Value. MIS Quarterly Executive, 9(4), 243-259. doi:10.1108/07378830510636300
17. De Rosario, A., Martín, A., Pérez, M., & Martínez, A. (2013). Are the Smart Cities the most democratic?: the Spanish Case. Proceedings of the EGPA Annual Conference. Edinburgh. Retrieved from https://www.scss.tcd.ie/disciplines/information-systems/egpa/docs/2013/HarodeRosarioetal.pdf
18. Dwivedi, R., & Momaya, K. (2003). Stakeholder flexibility in e-business environment: A case of an automobile company. Global Journal of Flexible Systems, 4(3), 21-32.
19. Ebner, W., Leimeister, J., & Krcmar, H. (2009). Community engineering for innovations: the ideas competition as a method to nurture a virtual community for innovations. R&d Management, 39(4). Retrieved from http:// onlinelibrary.wiley.com/doi/10.1111/j.1467-9310.2009.00564.x/full
20. Effing, R., Hillegersberg, J. Van, & Huibers, T. (2011). Social Media and Political Participation: Are Facebook, Twitter and YouTube Democratizing Our Political Systems? ePart 2011, (April 2011), 25-35.
21. Facebook. (2014). Facebook Statistics. Facebook Statistics. Retrieved from https://newsroom.fb.com/companyinfo/
22. Firestone, J., & Hadders, H. (2012). Re-Inventing Democracy With a Complex Adaptive Political Crowdsourcing Platform: The Interactive Voter Choice System. In M. Gascó & E. Institute of Public Governance and Management (Eds.), Proceedings of the European Conference on e-Government, ECEG. Barcelona: Academic Publishing International Limited. Retrieved from http://books.google.com/books?hl=en&lr=&id=Dn4GlrODDjEC&oi=fnd&pg=PA219&dq=Re-Inventing+Democracy+With+a+Complex+Adaptive+Political+Crowdsourcing+Pla tform:+The+Interactive+Voter+Choice+System&ots=3zrJQrixHL&sig=1LnNApcUimeeIbC6Ix2wQHRvirU
23. Flak, L. S., & Rose, J. (2005). Stakeholder Governance: Adapting Stakeholder Theory to E-Government. Communications of the Association for Information Systems, 16(31). Retrieved from http://aisel.aisnet.org/ cais/vol16/iss1/31/
24. Galache, J. A., Gutiérrez, V., Santana, J. R., Sánchez, L., Casanueva, J., & Sostres, P. (2013). SmartSantander: A joint service provision facility and experimentation-oriented testbed, within a smart city environment. Proceedings of the Future Network & Mobile Summit 2013. Retrieved from http://www.smartsantander.eu/downloads/Presentations/SmartSantander-A-joint.pdf
25. Galache, J. A., Santana, J. R., Gutiérrez, V., Sánchez, L., Sotres, P., & Muñoz, L. (2012). Towards experimentationservice duality within a smart city scenario. Proceedings of the 9th Annual Conference on Wireless On-Demand Network Systems and Services (pp. 175-181). WONS. Retrieved from http://ieeexplore.ieee.org/xpls/abs-all.jsp?arnumber=6152226
26. García-Galera, M. C., Del-Hoyo-Hurtado, M., & Fernández-Muñoz, C. (2014). Jóvenes comprometidos en la Red: El papel de las redes sociales en la participación social activa. Comunicar. Revista Científica de Educomunicación, 35-43.
27. Giffinger, R., & Haindlmaier, G. (2010). Smart cities ranking: an effective instrument for the positioning of cities? Architecture, City, and Environment, 12, 7-25.
28. Giffinger, R., & Pichler-Milanović, N. (2007). Smart Cities: Ranking of European Medium-Sized Cities. Retrieved from http://scholar.google.com/scholar?hl=en&btnG=Search&q=intitle:Smart+cities+Ranking+of+European +medium-sized+cities#0
29. Goel, S., Dwivedi, R., & Sherry, A. (2012). Role of Key Stakeholders in Successful E-Governance Programs: Conceptual Framework. In 18th Americas Conference on Information Systems (pp. 1-10). AMCIS. Retrieved from http://aisel.aisnet.org/amcis2012/proceedings/EGovernment/19
30. Goldbeck, J. (2013). In M. Kaufmann (Ed.), Analyzing the Social Web (p. 290).
31. González, M., & Torres, M. (2014). Conocimiento y valoración del crowdfunding en Comunicación: La visión de profesionales y futuros periodistas. Comunicar. Revista Científica de Educomunicación (pp. 101-110). Retrieved from http://www.revistacomunicar.com/indice/articulo.php?numero=43-2014-10
32. Gutiérrez, V., Galache, J., & Sánchez, L. (2013). SmartSantander: Internet of Things Research and Innovation through Citizen Participation. In The Future Internet (pp. 173-186). Springer Berlin Heidelberg. Retrieved from http://link.springer.com/chapter/10.1007/978-3-642-38082-2-15
33. Hernández-Muñoz, J., Vercher, J., Muñoz, L., Galache, J., Presser, M., Hernández Gómez, L., & Pettersson, J. (2011). Smart cities at the forefront of the future internet. The Future Internet, 6656, 447-462. doi:10.1007/978-3-642-20898-0-32
34. Hollands, R. G. (2008). Will the real smart city please stand up? Intelligent, progressive or entrepreneurial? City: Analysis of Urban Trends, Culture, Theory, Policy. Action, 12(3), 303-320. doi:10.1080/13604810802479126
35. Hood, C. (1995). The "New Public Management" in the 1980s: Variations on a theme. Accounting, Organizations and Society, 20(2-3), 93-109. Retrieved from http://www.sciencedirect.com/science/article/ pii/0361368293E0001W doi:10.1016/0361-3682(93)E0001-W
36. Howe, B. J. (2006, June). The Rise of Crowdsourcing. Wired Magazine, (14), 1-5.
37. Instituto Nacional de Estadística (INE). (2013). Cifras oficiales de población resultantes de la revisión del Padrón municipal. Cifras oficiales de población resultantes de la revisión del Padrón municipal. Retrieved from www.ine.es
38. Interactive Advertising Bureau (IAB). (2014). V Estudio anual de Redes Sociales (pp. 1-15). Madrid. Retrieved from http://www.iabspain.net/wp-content/uploads/downloads/2014/04/V-Estudio-Anual-de-Redes-Socialesversi% C3%B3n-reducida.pdf
39. Johnston, E., & Hansen, D. (2011). Design lessons for smart governance infrastructures. American Governance. Retrieved from http://www.academia.edu/download/30941690/Johnston-Hansen-Gov-3-0-chapter-final.pdf
40. Kamal, M., Weerakkody, V., & Irani, Z. (2010). Attitudinal and Behavioural Determinants Influencing Decision Makers When Adopting Integration Technologies in Local Government. Proceedings of the 2010 43rd Hawaii International Conference on System Sciences (pp. 1-12). Honolulu: IEEE. doi:10.1109/HICSS.2010.74
41. Karakiza, M. (2015). The Impact of Social Media in the Public Sector. doi:10.1016/j.sbspro.2015.01.1214
42. Kehoe, M., Cosgrove, M., De Gennaro, S., Harrison, C., Harthoorn, W., & Hogan, J. ... Peters, C. (2011). Smarter cities series: a foundation for understanding IBM smarter cities. IBM Journal of Research and Development (p. 13). Retrieved from http://www.redbooks.ibm.com/redpapers/pdfs/redp4733.pdf
43. Kohli, R., & Grover, V. (2008). Business value of IT: An essay on expanding research directions to keep up with the times. Journal of the Association for Information Systems, 9(1), 23-39. Retrieved from http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1430&context=jais
44. Komninos, N., Schaffers, H., & Pallot, M. (2011). Developing a Policy road map for Smart Cities and the future internet. In eChallenges e-2011 Conference (pp. 1-8). Retrieved from https://www-sop.inria.fr/axis/pages/bestpaper/2011-eChallenges-ref-196-Roadmap-for-Smart-Cities-Publised.pdf
45. Krčo, S., Fernandes, J., & Sanchez, L. (2013). SmartSantander-a smart city experimental platform. Electrotechnical Review, 3-6. Retrieved from http://www.ltfe.org/wp-content/uploads/2012/11/SmartSantander-VITEL12-v4.pdf
46. Kristensson, P., Gustafsson, A., & Archer, T. (2004). Harnessing the creative potential among users. Journal of Product Innovation Management, 21(1), 4-14. http://onlinelibrary.wiley.com/doi/10.1111/j.0737-6782.2004.00050.x/full doi:10.1111/j.0737-6782.2004.00050.x
47. Laroche, M., Habibi, M. R., Richard, M. O., & Sankaranarayanan, R. (2012). The effects of social media based brand communities on brand community markers, value creation practices, brand trust and brand loyalty. Computers in Human Behavior, 28(5), 1755-1767. doi:10.1016/j.chb.2012.04.016
48. Leimeister, J. M., Huber, M., Bretschneider, U., & Krcmar, H. (2009). Leveraging Crowdsourcing: Activation-Supporting Components for IT-Based Ideas Competition. Journal of Management Information Systems, 26(1), 197-224. doi:10.2753/MIS0742-1222260108
49. Lilleker, D. G., Pack, M., & Jackson, N. (2010). Political Parties and Web 2.0: The Liberal Democrat Perspective. Politics, 30(2), 105-112. doi:10.1111/j.1467-9256.2010.01373.x
50. Linders, D. (2012). From e-government to we-government: Defining a typology for citizen coproduction in the age of social media. Government Information Quarterly, 29(4), 446-454. doi:10.1016/j.giq.2012.06.003
51. Liston, V., & Harris, C. (2012). Evolving substantive notions of representation: the SOWIT deliberation model. In M. Gascó & E. Institute of Public Governance and Management (Eds.), Proceedings of the 12th European conference on e-Government (pp. 35-36). Academic Publishing International Limited. Retrieved from http:// books.google.com/books?hl=en&lr=&id=Dn4GlrODDjEC&oi=fnd&pg=PA395&dq=Evolving+Substan tive+Notions+of+Representation+:+The+SOWIT+Deliberation+Model&ots=3zrJQqnsDD&sig=CH6-La0g74vyUpjQZ2zPQgVP2TA
52. Litvinenko, A. (2012). Social media and perspectives of liquid democracy: the example of political communication in the Pirate Party in Germany. In M. Gascó & E. Institute of Public Governance and Management (Eds.), Proceedings of the European Conference on e-Government, ECEG. Barcelona: Academic Publishing International Limited. Retrieved from http://books.google.com/books?hl=en&lr=&id=Dn4GlrODDjEC&oi=fnd&pg=PA4 03&dq=Social+Media+and+Perspectives+of+Liquid+Democracy+:+The+Example+of+Political+Comm unication+in+the+Pirate+Party+in+Germany&ots=3zrJQqnoMK&sig=y85dtD5m71IinHS-X3-3Xq-6u0k
53. Lorenzo Romero, C., Alarcón de Amo, M. D. C., & Gómez Borja, M. Á. (2011). Adopción de redes sociales virtuales: ampliación del modelo de aceptación tecnológica integrando confianza y riesgo percibido. Cuadernos de Economía Y Dirección de La Empresa, 14(3), 194-205. doi:10.1016/j.cede.2010.12.003
54. Mechant, P., Stevens, I., Evens, T., & Verdegem, P. (2012). E-deliberation 2.0 for smart cities: A critical assessment of two 'idea generation' cases. International Journal of Electronic Governance, 5(1), 82-98. Retrieved from http://inderscience.metapress.com/index/47432128078LX866.pdf doi:10.1504/IJEG.2012.047441
55. Mergel, I. (2013). A framework for interpreting social media interactions in the public sector. Government Information Quarterly, 30(4), 327-334. doi:10.1016/j.giq.2013.05.015
56. Millard, P., Millard, K., Adams, C., & Mcmillan, S. (2012). Transforming Government through e-Participation: Challenges for e-Democracy. In M. Gascó & E. Institute of Public Governance and Management (Eds.), Proceedings of the European Conference on e-Government, ECEG (pp. 1-10). Barcelona: Academic Publishing International Limited. Retrieved from http://eprints.port.ac.uk/8494/1/Microsoft-Word-Millard-et-al-post- review-edited-ECEG-12-paper.pdf
57. Moon, M. (2002). The Evolution of E-Government among Municipalities: Rhetoric or Reality? Public Administration Review, 62(4), 424-433. http://onlinelibrary.wiley.com/doi/10.1111/0033-3352.00196/full doi:10.1111/0033-3352.00196
58. Mucan, B., & Özeltürkay, E. Y. (2014). Social Media Creates Competitive Advantages: How Turkish Banks Use This Power? A Content Analysis of Turkish Banks through Their Webpages. Procedia: Social and Behavioral Sciences, 148, 137-145. doi:10.1016/j.sbspro.2014.07.027
59. Nam, T., & Pardo, T. a. (2011). Conceptualizing smart city with dimensions of technology, people, and institutions.Proceedings of the 12th Annual International Digital Government Research Conference on Digital Government Innovation in Challenging Times -dg.o '11 (p. 282). New York, New York, USA: ACM Press. doi:10.1145/2037556.2037602
60. Neirotti, P., De Marco, A., Cagliano, A. C., Mangano, G., & Scorrano, F. (2014). Current trends in Smart City initiatives: Some stylised facts. Cities (London, England), 38, 25-36. doi:10.1016/j.cities.2013.12.010
61. OECD. (2005). e-Government for Better Government (p. 206). Paris: OECD Publishing. doi:10.1787/9789264018341-en
62. Ogawa, S., & Piller, F. (2006). Reducing the risks of new product development. MIT Sloan Management Review, 47(2), 9.
63. Osborne, S. P. (2010). The New Public Governance? Emerging perspectives on the theory and practice of public. Routledge.
64. Padilla-Meléndez, A., & Del Águila-Obra, A. R. (2013). Web and social media usage by museums: Online value creation. International Journal of Information Management, 33(5), 892-898. doi:10.1016/j.ijinfomgt.2013.07.004
65. Pattaro, A. F., & Tripi, S. (2013). (Re) building a Smart City. The role of local ICT-based services in emergency response and recovery. The case of earthquakes in Emilia-Romagna region. In PSG I on information and communications technologies in public administration (pp. 1-17). Edinburgh. Retrieved from https://www.scss.tcd.ie/disciplines/information-systems/egpa/docs/2013/PattaroTripi.pdf
66. Piller, F., & Walcher, D. (2006). Toolkits for idea competitions: a novel method to integrate users in new product development. r&D Management, 36(3), 307-318. Retrieved from http://onlinelibrary.wiley.com/doi/10.1111/j.1467-9310.2006.00432.x/abstract
67. Poetz, M. K., & Schreier, M. (2012). The Value of Crowdsourcing: Can Users Really Compete with Professionals in Generating New Product Ideas? Journal of Product Innovation Management, 29(2), 245-256. doi:10.1111/j.1540-5885.2011.00893.x
68. Pollitt, C. (2010). Cuts and reforms - Public services as we move into a new era. Society and Economy, 32(1), 17-31. doi:10.1556/SocEc.32.2010.1.3
69. Powell, A. (2011). Metaphors for Democratic Communication Spaces: How Developers of Local Wireless Networks Frame Technology and Urban Space. Canadian Journal of Communication, 36(1), 91. Retrieved from http://cjc-online.ca/index.php/journal/article/viewArticle/2313
70. Prahalad, C., & Ramaswamy, V. (2004). Co-creating unique value with customers. Strategy and Leadership, 32(3), 4-9. http://www.emeraldinsight.com/journals.htm?articleid=872899&show=abstract doi:10.1108/10878570410699249
71. Prahalad, C. K., & Ramaswamy, V. (2004). Co-creation experiences: The next practice in value creation. Journal of Interactive Marketing, 18(3), 5-14. doi:10.1002/dir.20015
72. Romero, D., & Molina, A. (2009). Value co-creation and co-innovation: Linking networked organisations and customer communities. In IFIP Advances in Information and Communication Technology (Vol. 307, pp. 401-412). doi:10.1007/978-3-642-04568-4-42
73. Sanchez, L., Galache, J., Gutierrez, V., Hernandez, J. M., Bernat, J., Gluhak, A., & Garcia, T. (2011). SmartSantander: The meeting point between Future Internet research and experimentation and the smart cities. In Future Network & MobileSummit 2011 (pp. 1-8). Retrieved from http://ieeexplore.ieee.org/xpls/abs-all.jsp?arnumber=6095264
74. Sánchez, L., Gutiérrez, V., Galache, J. A., Sotres, P., Santana, J. R., Casanueva, J., & Munoz, L. (2013). SmartSantander: Experimentation and service provision in the smart city. Proceedings of the 2013 16th international symposium on wireless personal multimedia communications. Retrieved from http://ieeexplore.ieee.org/xpls/abs-all.jsp?arnumber=6618633
75. Schuurman, D., Baccarne, B., De Marez, L., & Mechant, P. (2012). Smart ideas for smart cities: Investigating crowdsourcing for generating and selecting ideas for ICT innovation in a city context. Journal of Theoretical and Applied Electronic Commerce Research, 7(3), 49-62. doi:10.4067/S0718-18762012000300006
76. See-To, E. W. K., & Ho, K. K. W. (2014). Value co-creation and purchase intention in social network sites: The role of electronic Word-of-Mouth and trust -A theoretical analysis. Computers in Human Behavior, 31, 182-189. doi:10.1016/j.chb.2013.10.013
77. Soto-Acosta, P., Perez-Gonzalez, D., & Popa, S. (2014). Determinants of Web 2.0 technologies for knowledge sharing in SMEs. Service Business, 8(3), 425-438. doi:10.1007/s11628-014-0247-9
78. Stafford, T., & Poston, R. (2010). Online security threats and computer user intentions. Computer, 43(1), 58-64. Retrieved from http://beta.orionshoulders.com/Resources/articles/26-18589-().pdf doi:10.1109/MC.2010.18
79. Tomkins, A. J. PytlikZilllig, L. M., Herian, M. N., Abdel-Monem, T., & Hamm, J. a. (2010). Public input for municipal policymaking: engagement methods and their impact on trust and confidence. Proceedings of the 11th Annual International Conference on Digital Government Research (dg.o 2010) (pp. 41-50). Retrieved from http://dl.acm.org/citation.cfm?id=1809874.1809885
80. Torres, L., Pina, V., & Acerete, B. (2005). E-government developments on delivering public services among EU cities. Government Information Quarterly, 22(2), 217-238. doi:10.1016/j.giq.2005.02.004
81. Twitter Statistics. (2014). Twitter. Retrieved from https://about.twitter.com/company
82. Wachhaus, T. A. (2011). Governance as a Framework to Support Informatics. The Innovation Journal: The Public Sector Innovation Journal, 16(1), 1-14.
83. Walravens, N., & Ballon, P. (2013). Platform Business Models for Smart Cities: From Control and Value to Governance and Public Value. IEEE Communications Magazine, 51(6), 72-79. doi:10.1109/MCOM.2013.6525598
84. Wamba, S., & Carter, L. (2014). Social Media Tools Adoption and Use by SMES: An Empirical Study. Journal of Organizational and End User, 26(2), 1-17. Retrieved from http://www.igi-global.com/article/social-mediatools-adoption-and-use-by-smes/110330 doi:10.4018/joeuc.2014040101
85. Wellman, B. (1999). The network community: An introduction. In Networks in the global village. Life in contemporary Communities (pp. 1-3). Westview Press. Retrieved from http://social.cs.uiuc.edu/class/cs498kgk/ assignments/03.03.09/das10.pdf
86. Yin, R. K. (1994). Case study research: Design and methods. Sage Publications (p. 171). Sage Publications.