Trust in vehicle technology

International Journal of Vehicle Design

Volumn 70, Issue 2, 2016, Pages 157-182

  Walker, Guy H ^a   Stanton, Neville A ^b   Salmon, Paul ^c  

^a HERIOT WATT UNIVERSITY   (United Kingdom)

^b UNIVERSITY OF SOUTHAMPTON   (United Kingdom)

^c UNIVERSITY OF THE SUNSHINE COAST   (Australia)

Author keywords

Design principles; Distrust; Driver behaviour; Trust; Trust measurement

Indexed keywords

VEHICLE TO VEHICLE COMMUNICATIONS;

DESIGN PRINCIPLES; DISTRUST; DRIVER BEHAVIOUR; TRUST; TRUST MEASUREMENT;

VEHICLES;

EID: 84957665872     PISSN: 01433369     EISSN: None     Source Type: Journal    
DOI: 10.1504/IJVD.2016.074419     Document Type: Article

References (93)

1. Abe, G. and Richardson, J. (2006) 'Alarm timing, trust and driver expectation for forward collision warning systems', Applied Ergonomics, Vol. 37, No. 5, pp.577-586.
2. Adams-Guppy, J.R. and Guppy, A. (1995) 'Speeding in relation to perceptions of risk, utility and driving style by British company car drivers', Ergonomics, Vol. 38, No. 12, pp.2525-2535.
3. Ajzen, I. (1991) 'The theory of planned behaviour', Organizational Behaviour and Human Decision Processes, Vol. 50, No. 2, pp.179-211.
4. Allen, R.E. (Ed.) (1984) The Pocket Oxford Dictionary of Current English, Clarendon Press, Oxford.
5. Ashleigh, M.J. and Stanton, N.A. (2001) 'Trust: key elements in human supervisory control domains', Cognition, Work and Technology, Vol. 3, No. 2, pp.92-100.
6. Barber, B. (1983) The Logic and Limits of Trust, Rutgers University Press, New Brunswick, NJ.
7. Baumeister, R.F. (1997) Evil: Inside Human Cruelty and Violence, Freeman, New York.
8. Beggiato, M. and Krems, J.F. (2013) 'The evolution of mental model, trust and acceptance of adaptive cruise control in relation to initial information', Transportation Research Part F, Vol. 18, pp.47-57.
9. Beller, J., Heesen, M. and Vollrath, M. (2013) 'Improving the driver-automation interaction: an approach using automation uncertainty', Human Factors, Vol. 55, No. 6, pp.1130-1141.
10. Bies, R.J. and Tripp, T.M. (1996) 'Beyond distrust: ''getting even'' and the need for revenge', in Kramer, R.M. and Tyler, T. (Eds.): Trust in organizations, Sage, Newbury Park, CA, pp.246-260.
11. Carlsmith, K.M., Wilson, T.D. and Gilbert, D.T. (2008) 'The paradoxical consequences of revenge', Journal of Personality and Social Psychology, Vol. 95, pp.1316-1324.
12. Curtis, C.A. (1983) 'Handling analysis and the weekly road-tests of Motor', Road Vehicle Handling, Vol. C114/83, pp.61-68.
13. Davis, F.D. (1989) 'Perceived usefulness, perceived ease of use, and user acceptance of information technology', MIS Quarterly, Vol. 13, No. 3, September, pp.319-340.
14. Davis, F.D., Warshaw, P.R. and Bagozzi, R.P. (1989) 'User acceptance of computer technology: a comparison of two theoretical models', Management Science, Vol. 35, No. 8, pp.982-1003.
15. de Quervain, D.J-F., Fischbacher, U., Treyer, V., Schellhammer, M., Schnyder, U., Buck, A. and Fehr, E. (2004) 'The neural basis of altruistic punishment', Science, Vol. 305, pp.1254-1258.
16. Deutsch, M. (1960) 'The effect of motivational orientation upon trust and suspicion', Human Relations, Vol. 13, pp.123-139.
17. Efrat, K. and Shoham, A. (2013) 'The theory of planned behaviour, materialism, and aggressive driving', Accident Analysis & Prevention, Vol. 59, pp.459-465.
18. Elliott, M.A., Armitage, C.J. and Baughan, C.J. (2005) 'Exploring the beliefs underpinning drivers' intentions to comply with speed limits', Transportation Research Part F, Vol. 8, No. 6, pp.459-479.
19. Fitzhugh, E.W., Hoffman, R.R. and Miller, J.E. (2011) 'Active trust management', in Stanton, N.A. (Ed.): Trust in Military Teams, Ashgate, Aldershot, UK, pp.197-218.
20. Geels-Blair, K., Rice, S. and Schwark, J. (2013) 'Using system-wide trust theory to reveal the contagion effects of automation false alarms and misses on compliance and reliance in a simulated aviation task', The International Journal of Aviation Psychology, Vol. 23, No. 3, pp.245-266.
21. Ghazizadeh, M., Peng, Y., Lee, J.D. and Boyle, L.N. (2012) 'Augmenting the technology acceptance model with trust: commercial drivers attitudes towards monitoring and feedback', Proceedings of the 56th Annual Meeting of the Human Factors and Ergonomics Society, Sage, New York, pp.2286-2290.
22. Golembiewski, R.T. and McConkie, M. (1975) 'The centrality of interpersonal trust in group process', Theories of Group Processes, John Wiley & Sons, London, pp.131-185.
23. Goodrich, M.A. and Boer, E.R. (2003) 'Model-based human-centered task automation: a case study in ACC system design', IEEE Transactions on Systems Man and Cybernetics-Part A: Systems and Humans, Vol. 33, No. 3, pp.325-336.
24. Gregoire, Y., Tripp, T.M. and Legoux, R. (2009) 'When customer love turns into lasting hate: the effects of relationship strength and time on customer revenge and avoidance', Journal of Marketing, Vol. 73, November, pp.18-32.
25. Hancock, P.A., Billings, D.R., Schaefer, K.E., Chen, J.Y.C., de Visser, E.J. and Parasuraman, R. (2011) 'A meta-analysis of factors affecting trust in human-robot interaction', Human Factors, Vol. 53, No. 5, pp.517-527.
26. Hoffman, E.R. and Joubert, P.N. (1968) 'Just noticeable differences in some vehicle handling variables', Human Factors, Vol. 10, No. 3, pp.263-272.
27. Hoffman, R.R., Johnson, M., Bradshaw, J.M. and Underbrink, A. (2013) 'Trust in automation', IEEE Intelligent Systems, Vol. 28, No. 1, January-February, pp.84-88, doi:10.1109/ MIS.2013.24.
28. Horswill, M.S. and Coster, M.E. (2002) 'The effect of vehicle characteristics on drivers' risk-taking behaviour', Ergonomics, Vol. 4, No. 2, pp.85-104.
29. Jian, J., Bisantz, A.M. and Drury, C.G. (2000) 'Foundations for an empirically determined scale of trust in automated systems', International Journal of Cognitive Ergonomics, Vol. 4, No. 1, pp.53-71.
30. Joy, T.J.P. and Hartley, D.C. (1953-1954) 'Tyre characteristics as applicable to vehicle stability problems', Proceedings of the Institution of Mechanical Engineers, Auto. Div., Vol. 7, pp.113-133.
31. Kantowitz, B.H., Hanowski, R.J. and Kantowitz, S.C. (1997) 'Driver acceptance of unreliable traffic information in familiar and unfamiliar settings', Human Factors, Vol. 39, No. 2, pp.164-176.
32. Kazi, T.A., Stanton, N.A., Walker, G.H. and Young, M.S. (2007) 'Designer driving: drivers' conceptual models and level of trust in adaptive cruise control', International Journal of Vehicle Design, Vol. 45, No. 3, pp.339-360.
33. Keller, D. and Rice, S. (2010) 'System-wide versus component-specific trust using multiple aids', The Journal of General Psychology, Vol. 137, No. 1, pp.114-128.
34. Kelly, G. (1955) The Psychology of Personal Constructs, W W Norton, New York.
35. Kircher, K., Larsson, A. and Hultgren, J.A. (2014) 'Tactical driving behaviour with different levels of automation', IEEE Transactions on Intelligent Transportation Systems, Vol. 15, No. 1, pp.158-167.
36. Kramer, R.M. and Tyler, T.R. (1996) Trust in Organizations: Frontiers of Theory and Research, Sage, California.
37. Lajunen, T. and Summala, H. (1995) 'Driving experience, personality, and skill and safety motive dimensions in drivers' self-assessments', Personality and Individual Differences, Vol. 3, pp.307-318.
38. Larsson, A.F.L. (2012) 'Driver usage and understanding of adaptive cruise control', Applied Ergonomics, Vol. 43, pp.501-506.
39. Lechner, D. and Perrin, C. (1993) 'The actual use of the dynamic performances of vehicles', Journal of Automobile Engineering, Vol. 207, pp.249-256.
40. Lee, J. and Moray, N. (1992) 'Trust, control strategies and allocation of function in human-machine systems', Ergonomics, Vol. 35, No. 10, pp.1243-1270.
41. Lee, J.D. and See, K.A. (2004) 'Trust in automation: designing for appropriate reliance', Human Factors, Vol. 46, No. 1, pp.50-80.
42. Lees, M.N. and Lee, J.D. (2007) 'The influence of distraction and driving context on driver response to imperfect collision warning systems', Ergonomics, Vol. 50, No. 8, pp.1264-1286.
43. Lewandowsky, S., Mundy, M. and Tan, G. (2000) 'The dynamics of trust: comparing humans to automation', Journal of Experimental Psychology-Applied, Vol. 6, pp.104-123.
44. Loasby, M. (1995) 'Is refinement and i.c.e. eroding good handling?', Automotive Engineer, Vol. 20, No. 1, pp.2, 3.
45. Lyons, G., Avineri, E. and Farag, S. (2008) 'Assessing the demand for travel information: do we really want to know?', Proc. European Transport Conference, Noordwijkerhout, Netherlands, October, pp.1-17.
46. Ma, R and Kaber, D.B. (2007) 'Effects of in-vehicle navigation assistance and performance on driver trust and vehicle control', International Journal of Industrial Ergonomics, Vol. 37, No. 8, pp.665-673.
47. MacGregor, D.G. and Slovic, P. (1989) 'Perception of risk in automotive systems', Human Factors, Vol. 31, No. 4, pp.377-389.
48. Madhavan, P., Wiegmann, D.A. and Lacson, F.C. (2006) 'Automation failures on tasks easily performed by operators undermine trust in automated aids', Human Factors, Vol. 48, No. 2, pp.241-256.
49. Marottoli, R.A. and Richardson, E.D. (1998) 'Confidence in, and self-rating of, driving ability among older drivers', Accident Analysis and Prevention, Vol. 30, pp.331-336.
50. McFadden, S.M., Giesbrecht, B.L. and Gula, C.A. (1998) 'Use of an automatic tracker as a function of its reliability', Ergonomics, Vol. 41, No. 4, pp.512-536.
51. Merritt, S.M. (2011) 'Affective processes in human-automation interactions', Human Factors, Vol. 53, No. 4, pp.356-370.
52. Merritt, S.M. and Ilgen, D.R. (2008) 'Not all trust is created equal: dispositional and history-based trust in human-automation interactions', Human Factors, Vol. 50, No. 2, pp.194-210.
53. Merritt, S.M., Heimbaugh, H., LaChapell, J. and Lee, D. (2013) 'I trust it, but I don't know why: effects of implicit attitudes toward automation on trust in an automated system', Human Factors, Vol. 55, pp.520-534.
54. Metro (2011) Sledgehammer Smash-up as Lamborghini Owner Vents Fury, Metro, 16 March, London.
55. Montag, I. and Comrey, A.L. (1987) 'Internality and externality as correlates of involvement in fatal driving accidents', Journal of Applied Psychology, Vol. 72, pp.339-343.
56. Motor (1978) Motor Road Test Annual 1978, IPC, London.
57. Muir, B.M. (1994) 'Trust in automation: Part I. Theoretical issues in the study of trust and human intervention in automated systems', Ergonomics, Vol. 37, No. 11, pp.1905-1922.
58. Muir, B.M. and Moray, N. (1996) 'Trust in automation: Part II. Experimental studies of trust and human intervention in a process control simulation', Ergonomics, Vol. 39, No. 3, pp.429-460.
59. Norman, D.A. (1990) 'The 'problem' with automation: inappropriate feedback and interaction, not 'over-automation'', Philosophical Transactions of the Royal Society of London, Vol. B 327, pp.585-593.
60. Norman, D.A. (1998) The Design of Everyday Things, MIT Press, London.
61. Palat, B. and Delhomme, P. (2012) 'What factors can predict why drivers go through yellow traffic lights? An approach based on an extended theory of planned behaviour', Safety Science, Vol. 50, No. 3, pp.408-417.
62. Parasuraman, R. (1997) 'Humans and automation: use, misuse, disuse, abuse', Human Factors, Vol. 39, No. 2, pp.230-253.
63. Parasuraman, R. and Wickens, C. (2008) 'Humans: still vital after all these years of automation', Human Factors, Vol. 50, No. 3, pp.511-520.
64. Paris, H. and Van den Broucke, S. (2008) 'Measuring cognitive determinants of speeding: an application of the theory of planned behaviour', Transportation Research Part F, Vol. 11, No. 3, pp.168-180.
65. Petermeijer, S.M., Abbink, D.A. and de Winter, J.C.F. (2014) 'Should drivers be operating within an automation-free bandwidth? Evaluating haptic steering support systems with different levels of authority', Human Factors, Vol. 57, No. 1, pp.5-20.
66. Rasmussen, J., Pejtersen, A.M. and Goodstein, L.P. (1994) Cognitive Systems Engineering, Wiley, New York.
67. Reagan, I.J. and Bliss, J.P. (2013) 'Perceived mental workload, trust, and acceptance resulting from exposure to advisory and incentive based intelligent speed adaptation systems', Transportation Research Part F, Vol. 21, pp.14-29.
68. Regan, M.A., Horberry, T. and Stevens, A. (2014) Driver Acceptance of New Technology, Ashgate, Farnham.
69. Rempel, J.K., Holmes, J.G. and Zanna, M.P. (1985) 'Trust in close relationships', Journal of Personality and Social Psychology, Vol. 49, No. 1, pp.95-112.
70. Rice, S. (2009) 'Examining single and multiple process theories of trust in automation', The Journal of General Psychology, Vol. 136, No. 3, pp.303-319.
71. Rotter, J.B. (1966) 'Generalised expectancies for internal versus external control of reinforcement', Psychological Monographs, Vol. 80, p.609.
72. Rotter, J.B. (1967) 'A new scale for the measurement of interpersonal trust', Journal of Personality, Vol. 35, pp.651-665.
73. Rotter, J.B. (1971) 'Generalized expectancies for interpersonal trust', American Psychologist, Vol. 26, pp.443-452.
74. Rotter, J.B. (1980) 'Interpersonal trust, trustworthiness, and gullibility', American Psychologist, Vol. 35, pp.1-7.
75. Seppelt, B.D. and Lee, J.D. (2007) 'Making adaptive cruise control (ACC) limits visible', International Journal of Human-Computer Studies, Vol. 65, No. 3, pp.192-205.
76. Stanton, N.A. (2011) Trust in Military Teams, Ashgate, Aldershot, UK.
77. Stanton, N.A. and Ashleigh, M.J. (2000) 'A field study of team working in a new human supervisory control system', Ergonomics, Vol. 43, No. 8, pp.1190-209.
78. Stanton, N.A. and Pinto, M. (2000) 'Behavioural compensation by drivers of a simulator when using a vision enhancement system', Ergonomics, Vol. 43, No. 9, pp.1359-1370.
79. Stanton, N.A. and Young, M. (2000) 'A proposed psychological model of driving automation', Theoretical Issues in Ergonomics Science, Vol. 1, No. 4, pp.315-331.
80. Stanton, N.A. and Young, M.S. (2005) 'Driver behaviour with adaptive cruise control', Ergonomics, Vol. 15, No. 48, pp.1294-1313.
81. Stanton, N.A., Salmon, P.M., Rafferty, L., Walker, G.H., Baber, C. and Jenkins, D.P. (2013) Human Factors Methods: A Practical Guide for Engineering and Design, 2nd ed., Ashgate, Farnham, UK.
82. Stillwell, A.M., Baumeister, R.F. and Del Priore, R.E. (2008) 'We're all victims here: toward a psychology of revenge', Basic and Applied Psychology, Vol. 30, pp.253-263.
83. Tharaldsen, J.E., Mearns, K. and Knudsen, K. (2010) 'Perspectives on safety: the impact of group membership, work factors and trust on safety performance in UK and Norwegian drilling company employees', Safety Science, Vol. 48, No. 8, pp.1062-1072.
84. Verberne, F.M.F., Ham, J. and Midden, C.J.H. (2012) 'Trust in smart systems: sharing driving goals and giving information to increase trustworthiness and acceptability of smart systems in cars', Human Factors, Vol. 54, No. 5, pp.799-810.
85. Walker, G.H., Stanton, N.A. and Young, M.S. (2006) 'The ironies of vehicle feedback in car design', Ergonomics, Vol. 49, No. 2, pp.161-179.
86. Walker, G.H., Stanton, N.A. and Young, M.S. (2007) 'What's happened to car design? An exploratory study into the effect of 15 years of progress on driver situation awareness', International Journal of Vehicle Design, Vol. 45, Nos. 1-2, pp.266-282.
87. Walster, E., Walster, G.W. and Berscheid, E. (1978) Equity: Theory and Research, Allyn & Bacon, Boston.
88. Welford, A.T. (1968) Fundamentals of Skill, Methuen, London.
89. Wilde, G.J.S. (1994) Target risk, PDE Publications, Ontario.
90. Yagoda, R.E. (2011) What! You Want Me to Trust a Robot? The Development of a Human Robot (HRI) Trust Scale, Unpublished Thesis, North Carolina State University.
91. Yagoda, R.E. and Gillan, D.J. (2012) 'You want me to trust a robot? The development of a humanrobot interaction trust scale', International Journal of Social Robotics, Vol. 4, pp.235-248.
92. Zand, D.E. (1972) 'Trust and Managerial Problem Solving', Administrative Science Quarterly, Vol. 17, No. 2, pp.229-239.
93. Zuboff, S. (1988) In the Age of Smart Machines: The Future of Work Technology and Power, Basic Books, New York.