Antiservice as Guiding Maxim: Tough Lessons From a Maximum Security Prison

Journal of Service Research

Volumn 19, Issue 1, 2016, Pages 57-71

  Hill, Ronald Paul ^a   Capella, Michael L ^b   Rapp, Justine M ^c   Gentlemen, Gramercy ^d  

^a Villanova School of Business   (United States)

^b VILLANOVA UNIVERSITY   (United States)

^c UNIVERSITY OF SAN DIEGO   (United States)

^d MSPG ^*  (United States)

Author keywords

antiservice; public services; service failure; service recovery

Indexed keywords

EID: 84952836673     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/1094670515593914     Document Type: Article

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