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Volumn 15, Issue 4, 2012, Pages 414-429

"I'm Mad and I Can't Get That Service Failure Off My Mind": Coping and Rumination as Mediators of Anger Effects on Customer Intentions

Author keywords

anger; coping; patronage; rumination; word of mouth

Indexed keywords


EID: 84868087622     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/1094670512443999     Document Type: Article
Times cited : (123)

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* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.