Evaluation of retail service quality – A fuzzy AHP approach

Benchmarking

Volumn 22, Issue 6, 2015, Pages 1058-1080

  Gopalan, Rema ^a   Sreekumar, ^b   Satpathy, Biswajit ^c  

^a Indian Institute for Production Management   (India)

^b Rourkela Institute of Management Studies   (India)

^c SAMBALPUR UNIVERSITY   (India)

Author keywords

Benchmarking; Quality; Service quality

Indexed keywords

EID: 84939492223     PISSN: 14635771     EISSN: None     Source Type: Journal    
DOI: 10.1108/BIJ-05-2013-0052     Document Type: Article

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