Service quality in supermarket retailing: Identifying critical service experiences

Journal of Retailing and Consumer Services

Volumn 8, Issue 1, 2001, Pages 1-14

  Vázquez, Rodolfo ^a   Bosque, Ignacio A Rodríguez Del ^b   Díaz, Ana Ma ^a   Ruiz, Agustín V ^c  

^a UNIVERSITY OF OVIEDO   (Spain)

^b UNIVERSITY OF CANTABRIA   (Spain)

^c UNIVERSITY OF LA RIOJA   (Spain)

Author keywords

Retailing; Service quality; Supermarkets

Indexed keywords

EID: 1642427008     PISSN: 09696989     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0969-6989(99)00018-1     Document Type: Article

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