Research on service quality evaluation: Evolution and methodological issues

Journal of Retailing and Consumer Services

Volumn 3, Issue 2, 1996, Pages 91-98

  Lapierre, Jozée ^a   Filiatrault, Pierre ^b   Perrien, Jean ^b  

^a ÉCOLE POLYTECHNIQUE DE MONTRÉAL   (Canada)

^b UNIVERSITÉ DU QUÉBEC À MONTRÉAL   (Canada)

Author keywords

Evolution; Quality; Research; Service

Indexed keywords

EID: 0042539912     PISSN: 09696989     EISSN: None     Source Type: Journal    
DOI: 10.1016/0969-6989(96)00073-2     Document Type: Review

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