Measuring Retail Service Quality: An Empirical Assessment of the Instrument

Vikalpa

Volumn 31, Issue 2, 2006, Pages 45-56

  Parikh, Darshan ^a  

^a INDIAN INSTITUTE OF MANAGEMENT   (India)

Author keywords

Perceived Service Gap; Retail Market; Retail Service Quality; Retail Store; SERVQUAL Scale

Indexed keywords

EID: 70049117664     PISSN: 02560909     EISSN: 23953799     Source Type: Journal    
DOI: 10.1177/0256090920060203     Document Type: Article

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