Measuring retail service quality: Examining applicability of international research perspectives in India

Vikalpa

Volumn 32, Issue 1, 2007, Pages 15-26

  Kaul, Subhashini ^a  

^a INDIAN INSTITUTE OF MANAGEMENT   (India)

Author keywords

Indian shopper; Large apparel stores; Retail service quality scale; Scale validation; Service quality

Indexed keywords

EID: 76649093186     PISSN: 02560909     EISSN: 23953799     Source Type: Journal    
DOI: 10.1177/0256090920070102     Document Type: Article

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