Quality of experience: Beyond the user experience of smart services

Total Quality Management and Business Excellence

Volumn 26, Issue 7-8, 2015, Pages 919-932

  Shin, Dong Hee ^a  

^a Sungkyunkwan University   (South Korea)

Author keywords

Korea; quality assessment; quality of experience; smart service; user experience; user loyalty

Indexed keywords

EID: 84931010321     PISSN: 14783363     EISSN: 14783371     Source Type: Journal    
DOI: 10.1080/14783363.2014.912037     Document Type: Article

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