Customer satisfaction measurement at Post Denmark: Results of application of the European Customer Satisfaction Index Methodology

Total Quality Management

Volumn 11, Issue 7, 2000, Pages 1007-1015

  Kristensen, Kai ^a   Martensen, Anne ^a   Grønholdt, Lars ^b  

^a AARHUS SCHOOL OF BUSINESS   (Denmark)

^b Copenhagen Business School ^*  (Denmark)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0038109922     PISSN: 09544127     EISSN: None     Source Type: Journal    
DOI: 10.1080/09544120050135533     Document Type: Article

References (11)

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11. NAUMANN, E. & GIEL, K. (1995) Customer Satisfaction Measurement and Management: Using the Voice of the Customer (Cincinnati, OH, Thomson Executive Press).