Consumer attributions and behavioral responses to service failures in strategic airline alliance settings

Journal of Air Transport Management

Volumn 10, Issue 5, 2004, Pages 361-367

  Weber, Karin ^a   Sparks, Beverley ^b  

^a HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

^b GRIFFITH UNIVERSITY   (Australia)

Author keywords

Airline alliances; Consumer behavior; Customer attributions; Service failure

Indexed keywords

AIRLINE INDUSTRY;

EID: 3142709484     PISSN: 09696997     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jairtraman.2004.06.004     Document Type: Article

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