Examining the casual relationship among service recovery, perceived justice, perceived risk, and customer value in the hotel industry

Service Industries Journal

Volumn 28, Issue 4, 2008, Pages 513-528

  Chang, Hong Sheng ^a   Hsiao, Han Liang ^a  

^a DE LIN INSTITUTE OF TECHNOLOGY   (Taiwan)

Author keywords

Customer value; Perceived justice; Perceived risks; Service recovery

Indexed keywords

CAPITAL FLOW; INDUSTRIAL PERFORMANCE; OPTIMIZATION; PERCEPTION; RELIABILITY ANALYSIS; RISK ASSESSMENT; SERVICE SECTOR;

EID: 47349099917     PISSN: 02642069     EISSN: 17439507     Source Type: Journal    
DOI: 10.1080/02642060801917646     Document Type: Article

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