메뉴 건너뛰기




Volumn , Issue , 2012, Pages 1-195

Exits, voices and social investment: Citizens’ reaction to public services

Author keywords

[No Author keywords available]

Indexed keywords


EID: 84925141315     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.1017/CBO9781139136709     Document Type: Book
Times cited : (79)

References (221)
  • 1
    • 6344230161 scopus 로고    scopus 로고
    • Exit and/or Voice? Youth and Post-Communist Citizenship in Bulgaria
    • Ǻdnanes, Marian. 2004. 'Exit and/or Voice? Youth and Post-Communist Citizenship in Bulgaria.' Political Psychology 25: 795 -815.
    • (2004) Political Psychology , vol.25 , pp. 795-815
    • Ǻdnanes, M.1
  • 2
    • 84934752738 scopus 로고
    • Trade Unions, Absenteeism, and Exit-Voice
    • Allen, Steven G. 1984. 'Trade Unions, Absenteeism, and Exit-Voice.' Industrial and Labour Relations Review 37 (3): 331 -45.
    • (1984) Industrial and Labour Relations Review , vol.37 , Issue.3 , pp. 331-345
    • Allen, S.G.1
  • 4
    • 42149120456 scopus 로고
    • Financing Public Goods and the Distribution of Population in Metropolitan Areas: An Analysis of Fiscal Migration in the US and England
    • ed. A. Culyer. Oxford: Martin Robertson. Barakso, Maryann, and Brian F. Schaffner
    • Aronson, J. Richard. 1974. 'Financing Public Goods and the Distribution of Population in Metropolitan Areas: An Analysis of Fiscal Migration in the US and England.' In Economic Policy and Social Goals, ed. A. Culyer. Oxford: Martin Robertson. Barakso, Maryann, and Brian F. Schaffner
    • (1974) Economic Policy and Social Goals
    • Aronson, J.R.1
  • 5
    • 38849199284 scopus 로고    scopus 로고
    • Exit, Voice, and Interest Group Governance
    • Aronson, J. Richard. 2008. 'Exit, Voice, and Interest Group Governance.' American Politics Research 36: 186 -209.
    • (2008) American Politics Research , vol.36 , pp. 186-209
    • Aronson, J.R.1
  • 6
    • 84974144465 scopus 로고
    • Review Article: "Exit, Voice and Loyalty"
    • Barry, Brian. 1974. 'Review Article: "Exit, Voice and Loyalty".' British Journal of Political Science 4: 79 -107.
    • (1974) British Journal of Political Science , vol.4 , pp. 79-107
    • Barry, B.1
  • 8
    • 13744252305 scopus 로고    scopus 로고
    • Political Trust and the Vote in Multiparty Elections: The Canadian Case
    • Bélanger, Eric, and Richard Nadeau. 2005. 'Political Trust and the Vote in Multiparty Elections: The Canadian Case.' European Journal of Political Research 44: 121 -46.
    • (2005) European Journal of Political Research , vol.44 , pp. 121-146
    • Bélanger, E.1    Nadeau, R.2
  • 9
    • 0001426959 scopus 로고    scopus 로고
    • Job Satisfaction, Trade Unions and Exit- Voice Revisited
    • Bendor, Keith A., and Peter J. Sloane. 1998. 'Job Satisfaction, Trade Unions and Exit- Voice Revisited.' Industrial and Labour Relations Review 51 (2): 222 -40.
    • (1998) Industrial and Labour Relations Review , vol.51 , Issue.2 , pp. 222-240
    • Bendor, K.A.1    Sloane, P.J.2
  • 11
    • 33644858425 scopus 로고    scopus 로고
    • Have Targets Improved Performance in the English NHS?
    • Bevan, Gwyn and Christopher Hood. 2006a. 'Have Targets Improved Performance in the English NHS?' British Medical Journal 332: 419 -22.
    • (2006) British Medical Journal , vol.332 , pp. 419-422
    • Bevan, G.1    Hood, C.2
  • 12
    • 33747180819 scopus 로고    scopus 로고
    • What's Measured Is What Matters: Targets and Gaming in the English Health Care System
    • Bevan, Gwyn and Christopher Hood. 2006b. 'What's Measured Is What Matters: Targets and Gaming in the English Health Care System.' Public Administration 84 (3): 517 -38.
    • (2006) Public Administration , vol.84 , Issue.3 , pp. 517-538
    • Bevan, G.1    Hood, C.2
  • 14
    • 0002541891 scopus 로고
    • Economic Models in Political Science: The Case of "Exit, Voice and Loyalty"
    • Birch, A. H. 1975. Economic Models in Political Science: The Case of "Exit, Voice and Loyalty".' British Journal of Political Science 6: 463 -82.
    • (1975) British Journal of Political Science , vol.6 , pp. 463-482
    • Birch, A.H.1
  • 15
    • 0001786352 scopus 로고
    • On the Rationale of Group Decision-making
    • Black, D. 1948. 'On the Rationale of Group Decision-making.' Journal of Political Economy 56: 23 -34.
    • (1948) Journal of Political Economy , vol.56 , pp. 23-34
    • Black, D.1
  • 16
    • 0040163455 scopus 로고    scopus 로고
    • Responding to Negative Social Identity: A Taxonomy of Identity Management Strategies
    • Blanz, Mathias, Amélie Mummemendey, Rosemarie Mielke and Andreas Klink. 1998. 'Responding to Negative Social Identity: A Taxonomy of Identity Management Strategies.' European Journal of Social Psychology 28: 697 -730.
    • (1998) European Journal of Social Psychology , vol.28 , pp. 697-730
    • Blanz, M.1    Mummemendey, A.2    Mielke, R.3    Klink, A.4
  • 17
    • 0002644835 scopus 로고
    • The Ruling Class Does Not Rule: Notes on the Marxist Theory of the State
    • Block, Fred. 1977. 'The Ruling Class Does Not Rule: Notes on the Marxist Theory of the State.' Socialist Revolution 33: 6027.
    • (1977) Socialist Revolution , vol.33 , pp. 6027
    • Block, F.1
  • 18
    • 0003300289 scopus 로고    scopus 로고
    • How Much More Is a Good School District Worth?
    • Bogart, William T., and Brian A. Cromwell. 1997. 'How Much More Is a Good School District Worth?' National Tax Journal L: 215 -32.
    • (1997) National Tax Journal , vol.50 , pp. 215-232
    • Bogart, W.T.1    Cromwell, B.A.2
  • 20
    • 0002151836 scopus 로고    scopus 로고
    • Loyalty, Voice, and Intention to Exit a Union Firm: A Conceptual and Empirical Analysis
    • Borof, Karen E., and David Lewin. 1997. 'Loyalty, Voice, and Intention to Exit a Union Firm: A Conceptual and Empirical Analysis.' Industrial and Labor Relations Review 51 (1): 50 -63.
    • (1997) Industrial and Labor Relations Review , vol.51 , Issue.1 , pp. 50-63
    • Borof, K.E.1    Lewin, D.2
  • 21
    • 70450285131 scopus 로고    scopus 로고
    • Democracy and Government Performance: Holding Incumbents Accountable in English Local Governments
    • Boyne, George, Oliver James, Peter John and Nicolafi Petrovsky. 2009. 'Democracy and Government Performance: Holding Incumbents Accountable in English Local Governments.' Journal of Politics 71: 1 -12.
    • (2009) Journal of Politics , vol.71 , pp. 1-12
    • Boyne, G.1    James, O.2    John, P.3    Petrovsky, N.4
  • 22
    • 33646074008 scopus 로고    scopus 로고
    • Educational Outcomes and House Values: A Test of the Value Added Approach
    • Brasington, David, and Don R. Haurin. 2006. 'Educational Outcomes and House Values: A Test of the Value Added Approach.' Journal of Regional Science 46 (2): 245 -68.
    • (2006) Journal of Regional Science , vol.46 , Issue.2 , pp. 245-268
    • Brasington, D.1    Haurin, D.R.2
  • 23
    • 34250318234 scopus 로고    scopus 로고
    • Public Versus Private Health Care in a National Health Service
    • Brekke, Kurt, and Lars Sørgard. 2006. 'Public Versus Private Health Care in a National Health Service.' Health Economics 16: 579 -601.
    • (2006) Health Economics , vol.16 , pp. 579-601
    • Brekke, K.1    Sørgard, L.2
  • 25
    • 17844372524 scopus 로고    scopus 로고
    • Estimating Demand for Housing, Land and Neighbourhood Characteristics
    • Cheshire, Paul, and Stephen Sheppard. 1998. 'Estimating Demand for Housing, Land and Neighbourhood Characteristics.' Oxford Bulletin of Economics and Statistics 60: 357 -82.
    • (1998) Oxford Bulletin of Economics and Statistics , vol.60 , pp. 357-382
    • Cheshire, P.1    Sheppard, S.2
  • 26
    • 79954831766 scopus 로고    scopus 로고
    • Capitalizing on the Value of Free Schools: The Impact of Constraints on Supply and Uncertainty
    • Paper to
    • Cheshire, Paul, and Stephen Sheppard. 2003. 'Capitalizing on the Value of Free Schools: The Impact of Constraints on Supply and Uncertainty.' Paper to European Regional Science Society www.ersa. org/ersaconfs/ersa03/cdrom/papers/8.pdf.
    • (2003) European Regional Science Society
    • Cheshire, P.1    Sheppard, S.2
  • 27
    • 38949107362 scopus 로고    scopus 로고
    • Which School Attributes Matter? The Inl uence of School District Performance and Demographic Composition of Property Values
    • Clapp, John M., Aanupam Nanda and Stephen L. Ross. 2008. 'Which School Attributes Matter? The Inl uence of School District Performance and Demographic Composition of Property Values.' Journal of Urban Economics 63 (2): 451 -66.
    • (2008) Journal of Urban Economics , vol.63 , Issue.2 , pp. 451-466
    • Clapp, J.M.1    Nanda, A.2    Ross, S.L.3
  • 28
    • 0033797190 scopus 로고    scopus 로고
    • The Impact of School Attributes on Home Sale Prices in California
    • Clark, David E., and William E. Herrin. 2000. 'The Impact of School Attributes on Home Sale Prices in California.' Growth and Change 31 (3): 385 -407.
    • (2000) Growth and Change , vol.31 , Issue.3 , pp. 385-407
    • Clark, D.E.1    Herrin, W.E.2
  • 30
    • 0004078737 scopus 로고
    • Cambridge, MA: Belknap Press of Harvard University Press
    • Coleman, James S. 1990. Foundations of Social Theory. Cambridge, MA: Belknap Press of Harvard University Press.
    • (1990) Foundations of Social Theory
    • Coleman, J.S.1
  • 31
    • 0034366421 scopus 로고    scopus 로고
    • Web Surveys: A Review of the Issues and Approaches
    • Cooper, Mick P. 2000. 'Web Surveys: A Review of the Issues and Approaches.' Public Opinion Quarterly 64: 464 -94.
    • (2000) Public Opinion Quarterly , vol.64 , pp. 464-494
    • Cooper, M.P.1
  • 32
    • 0009956393 scopus 로고
    • Developing Act Frequency Measures of Organizational Behaviors
    • ed. L. R. Jauch and J. L. Wall. San Francisco, CA: Academy of Management
    • Cooper, William H., L. Dyke and P. Kay. 1990. 'Developing Act Frequency Measures of Organizational Behaviors.' In Academy of Management Best Paper Proceedings, ed. L. R. Jauch and J. L. Wall. San Francisco, CA: Academy of Management.
    • (1990) Academy of Management Best Paper Proceedings
    • Cooper, W.H.1    Dyke, L.2    Kay, P.3
  • 33
    • 78449313911 scopus 로고    scopus 로고
    • Do People Want Choice and Diversity of Provision in Public Services?
    • ed. Alison Park, John Curtice, Katarina Thomson, Miranda Phillips, Elizabeth Clery. London: Sage
    • Curtice, John, and Heath, Oliver. 2009. 'Do People Want Choice and Diversity of Provision in Public Services?' In British Social Attitudes, the 25th Report, ed. Alison Park, John Curtice, Katarina Thomson, Miranda Phillips, Elizabeth Clery. London: Sage.
    • (2009) British Social Attitudes, the 25th Report
    • Curtice, J.1    Heath, O.2
  • 34
    • 0020367851 scopus 로고
    • Fiscal Migration and the London Boroughs
    • Davies, Howard. 1982. 'Fiscal Migration and the London Boroughs.' Urban Studies 19: 143 -54.
    • (1982) Urban Studies , vol.19 , pp. 143-154
    • Davies, H.1
  • 35
    • 0141680563 scopus 로고    scopus 로고
    • Happy Together? How Using Nonstandard Workers Affects Exit, Voice, and Loyalty among Standard Employees
    • Davis-Blake, Alison, Joseph P. Broschak and Elizabeth George. 2003. 'Happy Together? How Using Nonstandard Workers Affects Exit, Voice, and Loyalty among Standard Employees.' Academy of Management Journal 46: 475 -85.
    • (2003) Academy of Management Journal , vol.46 , pp. 475-485
    • Davis-Blake, A.1    Broschak, J.P.2    George, E.3
  • 36
    • 84971922277 scopus 로고
    • Citizen Satisfaction with Local Governance: A Test of Individual, Jurisdictional and City-specific Explanations
    • DeHoog, Ruth Hoogland, David Lowery and William E. Lyons. 1990. 'Citizen Satisfaction with Local Governance: A Test of Individual, Jurisdictional and City-specific Explanations.' Journal of Politics 52: 807 -37.
    • (1990) Journal of Politics , vol.52 , pp. 807-837
    • DeHoog, R.H.1    Lowery, D.2    Lyons, W.E.3
  • 38
    • 48849109681 scopus 로고    scopus 로고
    • Political Interest, Cognitive Ability and Personality: Determinants of Voter Turnout in Britain
    • Denny, Kevin, and Orla Doyle. 2008. 'Political Interest, Cognitive Ability and Personality: Determinants of Voter Turnout in Britain.' British Journal of Political Science 38 (2): 291 -310.
    • (2008) British Journal of Political Science , vol.38 , Issue.2 , pp. 291-310
    • Denny, K.1    Doyle, O.2
  • 39
    • 21144474903 scopus 로고
    • Clients' Responses to Dissatisfaction in Psychotherapy: A Test of Rusbult's Exit-Voice-Loyalty-Neglect Model
    • Derlega, Valerian J., Barbara A. Winstead, Robin J. Lewis and James Maddux. 1993. 'Clients' Responses to Dissatisfaction in Psychotherapy: A Test of Rusbult's Exit-Voice-Loyalty-Neglect Model.' Journal of Social and Clinical Psychology 12 (3): 307 -18.
    • (1993) Journal of Social and Clinical Psychology , vol.12 , Issue.3 , pp. 307-318
    • Derlega, V.J.1    Winstead, B.A.2    Lewis, R.J.3    Maddux, J.4
  • 40
    • 32944460054 scopus 로고    scopus 로고
    • Does "Satisfaction" with Local Public Services Affect Complaints (Voice) and Geographic Mobility (Exit)?
    • Devereux, Paul J., and Burton A. Weisbrod. 2006. 'Does "Satisfaction" with Local Public Services Affect Complaints (Voice) and Geographic Mobility (Exit)?' Public Finance Review 34 (2): 123 -47.
    • (2006) Public Finance Review , vol.34 , Issue.2 , pp. 123-147
    • Devereux, P.J.1    Weisbrod, B.A.2
  • 43
    • 0007599926 scopus 로고    scopus 로고
    • Public Choice and Local Governance
    • ed. D. King and G. Stoker. London: Macmillan
    • Dowding, Keith. 1996. 'Public Choice and Local Governance.' In Rethinking Local Democracy, ed. D. King and G. Stoker. London: Macmillan.
    • (1996) Rethinking Local Democracy
    • Dowding, K.1
  • 44
    • 52049115929 scopus 로고    scopus 로고
    • A Pandemonium of Confusions: Kay and Marsh on Tiebout
    • Dowding, Keith. 2008. 'A Pandemonium of Confusions: Kay and Marsh on Tiebout.' New Political Economy 13 (3): 335 -48.
    • (2008) New Political Economy , vol.13 , Issue.3 , pp. 335-348
    • Dowding, K.1
  • 45
    • 0342517835 scopus 로고    scopus 로고
    • Production, Disbursement and Consumption: The Modes and Modalities of Goods and Services
    • ed. S. Edgell, K. Hetherington and A. Warde. Oxford: Blackwell
    • Dowding, Keith, and Patrick Dunleavy. 1996. 'Production, Disbursement and Consumption: The Modes and Modalities of Goods and Services.' In Consumption Matters, ed. S. Edgell, K. Hetherington and A. Warde. Oxford: Blackwell.
    • (1996) Consumption Matters
    • Dowding, K.1    Dunleavy, P.2
  • 46
    • 84920752541 scopus 로고    scopus 로고
    • Freedom of Choice
    • ed. P. Anand, K. Suzamura and P. K. Pattanaik. Oxford University Press
    • Dowding, Keith, and Martin van Hees. 2009. 'Freedom of Choice.' In Oxford Handbook of Rational and Social Choice, ed. P. Anand, K. Suzamura and P. K. Pattanaik. Oxford University Press.
    • (2009) Oxford Handbook of Rational and Social Choice
    • Dowding, K.1    van Hees, M.2
  • 47
    • 21444448046 scopus 로고    scopus 로고
    • Exiting Behavior under Tiebout Conditions: Towards a Predictive Model
    • Dowding, Keith, and Peter John. 1996. 'Exiting Behavior under Tiebout Conditions: towards a Predictive Model.' Public Choice 88: 393 -406.
    • (1996) Public Choice , vol.88 , pp. 393-406
    • Dowding, K.1    John, P.2
  • 48
    • 84937265961 scopus 로고    scopus 로고
    • Fairytale Critiques and Political Science: A Reply to Kenneth Newton
    • Dowding, Keith, and Peter John. 1997. 'Fairytale Critiques and Political Science: A Reply to Kenneth Newton.' British Journal of Political Science 27 (1): 152 -55.
    • (1997) British Journal of Political Science , vol.27 , Issue.1 , pp. 152-155
    • Dowding, K.1    John, P.2
  • 49
    • 42149098729 scopus 로고    scopus 로고
    • The Three Exit, Three Voice and Loyalty Framework: A Test with Survey Data on Local Services
    • Dowding, Keith, and Peter John. 2008. 'The Three Exit, Three Voice and Loyalty Framework: A Test with Survey Data on Local Services.' Political Studies 56 (2): 288 -311.
    • (2008) Political Studies , vol.56 , Issue.2 , pp. 288-311
    • Dowding, K.1    John, P.2
  • 50
    • 66349135000 scopus 로고    scopus 로고
    • The Value of Choice in Public Policy
    • Dowding, Keith, and Peter John. 2009. 'The Value of Choice in Public Policy.' Public Administration 87 (2): 219 -33.
    • (2009) Public Administration , vol.87 , Issue.2 , pp. 219-233
    • Dowding, K.1    John, P.2
  • 51
    • 84155164734 scopus 로고    scopus 로고
    • Exit, voice and loyalty in the UK National Health Service: Using Hirschman to Understand Responses of Citizens to Dissatisfaction
    • Dowding, Keith, and Peter John. 2011. 'Exit, voice and loyalty in the UK National Health Service: Using Hirschman to Understand Responses of Citizens to Dissatisfaction.' Public Administration, 89 (4):1403-18.
    • (2011) Public Administration , vol.89 , Issue.4 , pp. 1403-1418
    • Dowding, K.1    John, P.2
  • 52
    • 84965649522 scopus 로고
    • Tiebout: A Survey of the Empirical Literature
    • Dowding, Keith, Peter John and Stephen Biggs. 1994. 'Tiebout: A Survey of the Empirical Literature.' Urban Studies 31 (4-5): 767 -97.
    • (1994) Urban Studies , vol.31 , Issue.4-5 , pp. 767-797
    • Dowding, K.1    John, P.2    Biggs, S.3
  • 55
    • 0242511065 scopus 로고    scopus 로고
    • Fragmentation, Fiscal Mobility and Efficiency
    • Dowding, Keith, and Thanos Mergoupis. 2003. 'Fragmentation, Fiscal Mobility and Efficiency.' Journal of Politics 65 (4): 1190 -207.
    • (2003) Journal of Politics , vol.65 , Issue.4 , pp. 1190-1207
    • Dowding, K.1    Mergoupis, T.2
  • 57
    • 21844518823 scopus 로고
    • On the Peculiarities of Loyalty: A Diary Study of Responses to Dissatisfaction in Everyday Life
    • Drigotas, Stephen M., Gregory A. Whitney and Caryl E. Rusbult. 1995. 'On the Peculiarities of Loyalty: A Diary Study of Responses to Dissatisfaction in Everyday Life.' Personality and Social Psychology Bulletin 21 (6): 596 -609.
    • (1995) Personality and Social Psychology Bulletin , vol.21 , Issue.6 , pp. 596-609
    • Drigotas, S.M.1    Whitney, G.A.2    Rusbult, C.E.3
  • 58
    • 21344476506 scopus 로고
    • From Old Public Administration to New Public Management
    • Dunleavy, Patrick, and Christopher Hood. 1994. 'From Old Public Administration to New Public Management.' Public Money and Management 14: 9 -16.
    • (1994) Public Money and Management , vol.14 , pp. 9-16
    • Dunleavy, P.1    Hood, C.2
  • 59
    • 21144478604 scopus 로고
    • Effects of the Legitimacy of Low Group or Individual Status on Individual and Collective Identity Enhancement Strategies
    • Ellemers, Naomfi, Henk A. M. Wilke and Ad F. M. Van Knippenberg. 1993. 'Effects of the Legitimacy of Low Group or Individual Status on Individual and Collective Identity Enhancement Strategies.' Journal of Personality and Social Psychology 64 (5): 766 -88.
    • (1993) Journal of Personality and Social Psychology , vol.64 , Issue.5 , pp. 766-788
    • Ellemers, N.1    Wilke, H.A.M.2    Van Knippenberg, A.F.M.3
  • 60
    • 0001987561 scopus 로고    scopus 로고
    • Italian Communism in Crisis: A Study in Exit, Voice and Loyalty
    • Eubank, William Lee, Arun Gangopadahay and Leonard B. Weinberg. 1996. 'Italian Communism in Crisis: A Study in Exit, Voice and Loyalty.' Party Politics 2 (1): 55 -75.
    • (1996) Party Politics , vol.2 , Issue.1 , pp. 55-75
    • Eubank, W.L.1    Gangopadahay, A.2    Weinberg, L.B.3
  • 61
    • 84925895012 scopus 로고
    • Power, Conl ict and Constitutionalism in Organizations
    • Evan, William M. 1975. 'Power, Conl ict and Constitutionalism in Organizations.' Social Science Information 14 (1): 53 -80.
    • (1975) Social Science Information , vol.14 , Issue.1 , pp. 53-80
    • Evan, W.M.1
  • 62
    • 0031658348 scopus 로고    scopus 로고
    • Ethnic Schism and the Consolidation of Post-Communist Democracies
    • Evans, Geoffrey. 1998. 'Ethnic Schism and the Consolidation of Post-Communist Democracies.' Communist and Post-Communist Studies 31 (1): 57 -74.
    • (1998) Communist and Post-Communist Studies , vol.31 , Issue.1 , pp. 57-74
    • Evans, G.1
  • 63
    • 0001428224 scopus 로고
    • Exit, Voice, Loyalty, and Neglect as Responses to Job Dissatisfaction: A Multidimensional Scaling Study
    • Farrell, Dan. 1983. 'Exit, Voice, Loyalty, and Neglect as Responses to Job Dissatisfaction: A Multidimensional Scaling Study.' Academy of Management Journal 26: 596 -607.
    • (1983) Academy of Management Journal , vol.26 , pp. 596-607
    • Farrell, D.1
  • 65
    • 0031231753 scopus 로고    scopus 로고
    • Exit, Voice and Income Taxes: The Loyalty of Voters
    • Feld, Lars P. 1997. 'Exit, Voice and Income Taxes: The Loyalty of Voters.' European Journal of Political Economy 13: 455 -78.
    • (1997) European Journal of Political Economy , vol.13 , pp. 455-478
    • Feld, L.P.1
  • 68
    • 0000693781 scopus 로고
    • The New Look in Job Satisfaction Research and Theory
    • ed. C. J. Cranny, P. C. Smith and E. F. Stone. New York: Macmillan
    • Fisher, C. D., and E. A. Locke. 1992. 'The New Look in Job Satisfaction Research and Theory.' In Job Satisfaction, ed. C. J. Cranny, P. C. Smith and E. F. Stone. New York: Macmillan.
    • (1992) Job Satisfaction
    • Fisher, C.D.1    Locke, E.A.2
  • 70
    • 0019716151 scopus 로고
    • Exit, Voice and Loyalty as Responses to Decline: The Rover Company in the Interwar Years
    • Foreman-Peck, James. 1981. 'Exit, Voice and Loyalty as Responses to Decline: The Rover Company in the Interwar Years.' Business History 23: 191 -207.
    • (1981) Business History , vol.23 , pp. 191-207
    • Foreman-Peck, J.1
  • 71
    • 0000356178 scopus 로고
    • Two Structural Equation Models: LISREL and PLS Applied to Consumer Exit-Voice Theory
    • Fornell, Claes, and Fred L. Bookstein. 1982. 'Two Structural Equation Models: LISREL and PLS Applied to Consumer Exit-Voice Theory.' Journal of Marketing Research 19: 440 -52.
    • (1982) Journal of Marketing Research , vol.19 , pp. 440-452
    • Fornell, C.1    Bookstein, F.L.2
  • 73
    • 0000119418 scopus 로고
    • Individual Mobility and Union Voice in the Labor Market
    • Freeman, Richard B. 1976. 'Individual Mobility and Union Voice in the Labor Market.' American Economic Review 66: 361 -8.
    • (1976) American Economic Review , vol.66 , pp. 361-368
    • Freeman, R.B.1
  • 74
    • 0002585482 scopus 로고
    • The Exit-Voice Tradeof in the Labor Market: Unionism, Job Tenure, Quits and Separations
    • Freeman, Richard B. 1980. 'The Exit-Voice Tradeof in the Labor Market: Unionism, Job Tenure, Quits and Separations.' Quarterly Journal of Economics 94 (3): 643 -73.
    • (1980) Quarterly Journal of Economics , vol.94 , Issue.3 , pp. 643-673
    • Freeman, R.B.1
  • 77
    • 37849187014 scopus 로고    scopus 로고
    • A Political Model of Exit and Voice
    • Gehlbach, Scott G. 2006. 'A Political Model of Exit and Voice.' Rationality and Society 18 (4): 395 -418.
    • (2006) Rationality and Society , vol.18 , Issue.4 , pp. 395-418
    • Gehlbach, S.G.1
  • 78
    • 0038311655 scopus 로고    scopus 로고
    • Voting May Be Habit- Forming: Evidence from a Randomized Field Experiment
    • Gerber, Alan S., Donald P. Green and Ron Shachar. 2003. 'Voting May Be Habit- Forming: Evidence from a Randomized Field Experiment.' American Journal of Political Science 47 (3): 540 -50.
    • (2003) American Journal of Political Science , vol.47 , Issue.3 , pp. 540-550
    • Gerber, A.S.1    Green, D.P.2    Shachar, R.3
  • 81
    • 0002442572 scopus 로고
    • Principled Organizational Dissent: A Theoretical Essay
    • Graham, Jill W. 1986. 'Principled Organizational Dissent: A Theoretical Essay.' Research in Organizational Behavior 8: 1 -52.
    • (1986) Research in Organizational Behavior , vol.8 , pp. 1-52
    • Graham, J.W.1
  • 83
    • 0004174070 scopus 로고
    • Baltimore, MD: Johns Hopkins University
    • Hardin, Russell. 1982. Collective Action. Baltimore, MD: Johns Hopkins University.
    • (1982) Collective Action
    • Hardin, R.1
  • 84
    • 35148866664 scopus 로고    scopus 로고
    • Tax Competition among Municipal Governments: Exit Versus Voice
    • Hendrick, Rebecca, Yonghong Wu, and Jacob Benoy. 2007. 'Tax Competition among Municipal Governments: Exit Versus Voice.' Urban Affairs Review 43 (2): 221 -55.
    • (2007) Urban Affairs Review , vol.43 , Issue.2 , pp. 221-255
    • Hendrick, R.1    Wu, Y.2    Benoy, J.3
  • 85
    • 0033243632 scopus 로고    scopus 로고
    • The Effect of Political Trust on the Presidential Vote, 1968-1996
    • Hetherington, Marc J. 1999. 'The Effect of Political Trust on the Presidential Vote, 1968-1996.' American Political Science Review 93: 311 -26.
    • (1999) American Political Science Review , vol.93 , pp. 311-326
    • Hetherington, M.J.1
  • 86
    • 0035585327 scopus 로고    scopus 로고
    • Examining the Impact of Destructive Acts in Marketing Channel Relationships
    • Hibbard, Jonathan D., Nirmalya Kumar, and Louis W. Stern. 2001. 'Examining the Impact of Destructive Acts in Marketing Channel Relationships.' Journal of Marketing 38: 45 -61.
    • (2001) Journal of Marketing , vol.38 , pp. 45-61
    • Hibbard, J.D.1    Kumar, N.2    Stern, L.W.3
  • 89
    • 84924908695 scopus 로고
    • Exit, Voice and the State
    • Hirschman, Albert O. 1975. 'Exit, Voice and the State.' World Politics 31 (1): 90 -107.
    • (1975) World Politics , vol.31 , Issue.1 , pp. 90-107
    • Hirschman, A.O.1
  • 91
    • 0039149319 scopus 로고
    • Exit and Voice: An Expanding Sphere of Inl uence
    • ed. A. O. Hirschman. Harmondsworth: Penguin
    • Hirschman, Albert O. 1986. 'Exit and Voice: An Expanding Sphere of Inl uence.' In Rival Views of Market Society and Other Essays, ed. A. O. Hirschman. Harmondsworth: Penguin.
    • (1986) Rival Views of Market Society and Other Essays
    • Hirschman, A.O.1
  • 92
    • 84925136050 scopus 로고
    • Interview
    • ed. A. Swedberg. Princeton University Press
    • Hirschman, Albert O. 1990. 'Interview.' In Economics and Sociology, ed. A. Swedberg. Princeton University Press.
    • (1990) Economics and Sociology
    • Hirschman, A.O.1
  • 93
    • 0039332559 scopus 로고
    • Exit, Voice and the Fate of the German Democratic Republic
    • ed. A. O. Hirschman. Cambridge, MA: Harvard University Press
    • Hirschman, Albert O. 1995. 'Exit, Voice and the Fate of the German Democratic Republic.' In A Propensity to Self-Subversion, ed. A. O. Hirschman. Cambridge, MA: Harvard University Press.
    • (1995) A Propensity to Self-Subversion
    • Hirschman, A.O.1
  • 94
    • 33745935186 scopus 로고    scopus 로고
    • Exit and Voice: Organizational Loyalty and Dispute Resolution Strategies
    • Hoffman, Elizabeth A. 2006. 'Exit and Voice: Organizational Loyalty and Dispute Resolution Strategies.' Social Forces 84: 2313 -30.
    • (2006) Social Forces , vol.84 , pp. 2313-2330
    • Hoffman, E.A.1
  • 95
    • 0009476958 scopus 로고
    • Citizen Participation in Urban Politics: Rise and Routinization
    • ed. G. E. Peterson. Washington, DC: Urban Institute
    • Howard, Christopher, Michael Lipsky, and Dale Rogers Marshall. 1994. 'Citizen Participation in Urban Politics: Rise and Routinization.' In Big-City Politics, Governance and Fiscal Constraints, ed. G. E. Peterson. Washington, DC: Urban Institute.
    • (1994) Big-City Politics, Governance and Fiscal Constraints
    • Howard, C.1    Lipsky, M.2    Marshall, D.R.3
  • 96
    • 0004088235 scopus 로고
    • Translated by P. H. Nidditch. Oxford University Press
    • Hume, David. 1740/1978. A Treatise on Human Nature. Translated by P. H. Nidditch. Oxford University Press.
    • (1740) A Treatise on Human Nature
    • Hume, D.1
  • 97
    • 10144247294 scopus 로고    scopus 로고
    • The Policy Implications of Tiebout Effects
    • John, Peter. 1997. 'The Policy Implications of Tiebout Effects.' Local Government Studies 23 (2): 67 -79.
    • (1997) Local Government Studies , vol.23 , Issue.2 , pp. 67-79
    • John, P.1
  • 98
    • 84975953968 scopus 로고
    • Residential Mobility in London: A Micro-level Test of the Behavioural Assumptions of the Tiebout Model
    • John, Peter, Keith Dowding and Stephen Biggs. 1995. 'Residential Mobility in London: A Micro-level Test of the Behavioural Assumptions of the Tiebout Model.' British Journal of Political Science 25: 379 -97.
    • (1995) British Journal of Political Science , vol.25 , pp. 379-397
    • John, P.1    Dowding, K.2    Biggs, S.3
  • 99
    • 0019654837 scopus 로고
    • Schools and Housing Values
    • Jud, G. Donald, and James M. Watts. 1981. 'Schools and Housing Values.' Land Economics 57: 459 -70.
    • (1981) Land Economics , vol.57 , pp. 459-470
    • Jud, G.D.1    Watts, J.M.2
  • 100
    • 0000125532 scopus 로고
    • Prospect Theory: An Analysis of Decision under Risk
    • Kahneman, Daniel, and Amos Tversky. 1979. 'Prospect Theory: An Analysis of Decision under Risk.' Econometrica 47 (2): 263 -91.
    • (1979) Econometrica , vol.47 , Issue.2 , pp. 263-291
    • Kahneman, D.1    Tversky, A.2
  • 101
    • 0032219095 scopus 로고    scopus 로고
    • When the Party Breaks Up: Exit and Voice among Japanese Legislators
    • Kato, Junko. 1998. 'When the Party Breaks Up: Exit and Voice among Japanese Legislators.' American Political Science Review 92 (4): 857 -70.
    • (1998) American Political Science Review , vol.92 , Issue.4 , pp. 857-870
    • Kato, J.1
  • 104
    • 0004228667 scopus 로고
    • New York: The Free Press
    • Lane, Robert. 1959. Political Life. New York: The Free Press.
    • (1959) Political Life
    • Lane, R.1
  • 105
    • 0036756664 scopus 로고    scopus 로고
    • Breaking Out Is Hard to Do: Exit, Voice, and Loyalty in Mexico's One-Party Hegemonic Regime
    • Langston, Joy. 2002. 'Breaking Out Is Hard to Do: Exit, Voice, and Loyalty in Mexico's One-Party Hegemonic Regime.' Latin American Politics and Society 44 (3): 61 -88.
    • (2002) Latin American Politics and Society , vol.44 , Issue.3 , pp. 61-88
    • Langston, J.1
  • 106
    • 0005738312 scopus 로고
    • Hirschman's Voice and Exit Model as Spatial Archetype
    • LaPonce, Jean. 1974. 'Hirschman's Voice and Exit Model as Spatial Archetype.' Social Science Information 13 (3): 67 -81.
    • (1974) Social Science Information , vol.13 , Issue.3 , pp. 67-81
    • LaPonce, J.1
  • 107
    • 84972074733 scopus 로고
    • "Exit, Voice and Loyalty" Revisited: The Strategic Production and Consumption of Public and Private Goods
    • Laver, Michael. 1976. '"Exit, Voice and Loyalty" Revisited: The Strategic Production and Consumption of Public and Private Goods.' British Journal of Political Science 6: 483 -2.
    • (1976) British Journal of Political Science , vol.6 , pp. 483-492
    • Laver, M.1
  • 113
    • 84965456301 scopus 로고
    • A Cross-cultural Investigation of Exit, Voice, Loyalty and Neglect as Responses to Dissatisfying Job Conditions
    • Lee, Jaesub, and Fredric M. Jablin. 1992. 'A Cross-cultural Investigation of Exit, Voice, Loyalty and Neglect as Responses to Dissatisfying Job Conditions.' Journal of Business Communication 29 (3): 203 -28.
    • (1992) Journal of Business Communication , vol.29 , Issue.3 , pp. 203-228
    • Lee, J.1    Jablin, F.M.2
  • 115
    • 0034355824 scopus 로고    scopus 로고
    • Political Trust and Trustworthiness
    • ed. N. W. Polsby. Palo Alto: Annual Reviews
    • Levi, Margaret, and Laura Stoker. 2000. 'Political Trust and Trustworthiness.' In Annual Review of Political Science 3, ed. N. W. Polsby. Palo Alto: Annual Reviews.
    • (2000) Annual Review of Political Science , vol.3
    • Levi, M.1    Stoker, L.2
  • 116
    • 84972442056 scopus 로고
    • The Impact of Jurisdictional Boundaries: An Individual-level Test of the Tiebout Model
    • Lowery, David, and William E. Lyons. 1989. 'The Impact of Jurisdictional Boundaries: An Individual-level Test of the Tiebout Model.' Journal of Politics 51: 73 -97.
    • (1989) Journal of Politics , vol.51 , pp. 73-97
    • Lowery, D.1    Lyons, W.E.2
  • 117
    • 0041473531 scopus 로고    scopus 로고
    • What Kind of Voice Do Loyal Employees Use?
    • Luchak, Andrew A. 2003. 'What Kind of Voice Do Loyal Employees Use?' British Journal of Industrial Relations 41 (1): 115 -34.
    • (2003) British Journal of Industrial Relations , vol.41 , Issue.1 , pp. 115-134
    • Luchak, A.A.1
  • 118
    • 84974399376 scopus 로고
    • The Organization of Political Space and Citizen Responses to Dissatisfaction in Urban Communities: An Integrative Model
    • Lyons, William E., and David Lowery. 1986. 'The Organization of Political Space and Citizen Responses to Dissatisfaction in Urban Communities: An Integrative Model.' Journal of Politics 48: 321 -46.
    • (1986) Journal of Politics , vol.48 , pp. 321-346
    • Lyons, W.E.1    Lowery, D.2
  • 119
    • 84974399376 scopus 로고
    • Citizen Responses to Dissatisfaction in Urban Communities: A Partial Test of a General Model
    • Lyons, William E., and David Lowery. 1989. 'Citizen Responses to Dissatisfaction in Urban Communities: A Partial Test of a General Model.' Journal of Politics 48: 321 -46.
    • (1989) Journal of Politics , vol.48 , pp. 321-346
    • Lyons, W.E.1    Lowery, D.2
  • 121
    • 34547873142 scopus 로고    scopus 로고
    • The Effect of Survey Mode and Sampling on Inferences about Political Attitudes and Behavior: Comparing 2000 and 2004 ANES to Internet Surveys with Nonprobability Samples
    • Malhotra, Neil, and Jon A. Krosnick. 2007. 'The Effect of Survey Mode and Sampling on Inferences about Political Attitudes and Behavior: Comparing 2000 and 2004 ANES to Internet Surveys with Nonprobability Samples.' Political Analysis 15: 286 -323.
    • (2007) Political Analysis , vol.15 , pp. 286-323
    • Malhotra, N.1    Krosnick, J.A.2
  • 123
    • 84937295677 scopus 로고
    • Exit, Voice, Loyalty, and Neglect in an Urban School System
    • Matland, Richard E. 1995. 'Exit, Voice, Loyalty, and Neglect in an Urban School System.' Social Science Quarterly 76 (3): 506 -12.
    • (1995) Social Science Quarterly , vol.76 , Issue.3 , pp. 506-512
    • Matland, R.E.1
  • 124
    • 38249001786 scopus 로고
    • The Structure and Determinants of Consumer Compliant Intentions and Behavior
    • Maute, Manfred F., and William R. Forrester, Jr. 1993. 'The Structure and Determinants of Consumer Compliant Intentions and Behavior.' Journal of Economic Psychology 14: 219 -47.
    • (1993) Journal of Economic Psychology , vol.14 , pp. 219-247
    • Maute, M.F.1    Forrester, W.R.2
  • 125
    • 33646528735 scopus 로고    scopus 로고
    • Customer Self-Eficacy and Response to Service
    • McKee, Daryl, Christina Simmers and Jane Licata. 2006. 'Customer Self-Eficacy and Response to Service.' Journal of Service Research 8 (3): 207 -20.
    • (2006) Journal of Service Research , vol.8 , Issue.3 , pp. 207-220
    • McKee, D.1    Simmers, C.2    Licata, J.3
  • 127
    • 0346348136 scopus 로고    scopus 로고
    • Urban Civic Worlds: A Conceptual and Empirical Exploration
    • Menahem, G. 2001. 'Urban Civic Worlds: A Conceptual and Empirical Exploration.' Local Government Studies 27: 37 -60.
    • (2001) Local Government Studies , vol.27 , pp. 37-60
    • Menahem, G.1
  • 130
    • 84976179259 scopus 로고
    • Political Issues and Trust in Government, 1964-1970
    • Miller, Arthur H. 1974. 'Political Issues and Trust in Government, 1964-1970.' American Political Science Review 68: 951 -72.
    • (1974) American Political Science Review , vol.68 , pp. 951-972
    • Miller, A.H.1
  • 131
    • 84972048026 scopus 로고
    • Political Parties and Confidence in Government: A Comparison of Norway, Sweden and the United States
    • Miller, Arthur H., and Ola Listaug. 1990. 'Political Parties and Confidence in Government: A Comparison of Norway, Sweden and the United States.' British Journal of Political Science 29: 357 -86.
    • (1990) British Journal of Political Science , vol.29 , pp. 357-386
    • Miller, A.H.1    Listaug, O.2
  • 132
    • 84974074591 scopus 로고
    • Bureaucrats, Legislators and the Size of Government
    • Miller, Gary J. and Moe, Terry M. 1983. 'Bureaucrats, Legislators and the Size of Government.' American Political Science Review 77: 297 -322.
    • (1983) American Political Science Review , vol.77 , pp. 297-322
    • Miller, G.J.1    Moe, T.M.2
  • 133
    • 84935462662 scopus 로고
    • Australian Evidence on the Exit/Voice Model of the Labor Market
    • Miller, Paul, and Charles Mulvey. 1991. 'Australian Evidence on the Exit/Voice Model of the Labor Market.' Industrial and Labour Relations Review 45 (1): 44 -57.
    • (1991) Industrial and Labour Relations Review , vol.45 , Issue.1 , pp. 44-57
    • Miller, P.1    Mulvey, C.2
  • 134
    • 0242451500 scopus 로고    scopus 로고
    • Social Capital, Civic Literacy and Political Participation: Explaining Dif erences in Voter Turnout
    • ed. K. Dowding, J. Hughes and H. Margetts. Basingstoke: Macmillan
    • Milner, Henry. 2001. 'Social Capital, Civic Literacy and Political Participation: Explaining Dif erences in Voter Turnout.' In Challenges to Democracy, ed. K. Dowding, J. Hughes and H. Margetts. Basingstoke: Macmillan.
    • (2001) Challenges to Democracy
    • Milner, H.1
  • 135
    • 84937288843 scopus 로고
    • Bureaucracy, Redundancy and the Privatization of Services
    • Miranda, Rowan and Allan, Lerner. 1995. 'Bureaucracy, Redundancy and the Privatization of Services.' Public Administration Review 55 (2): 193 -200.
    • (1995) Public Administration Review , vol.55 , Issue.2 , pp. 193-200
    • Miranda, R.1    Allan, L.2
  • 139
    • 34249651424 scopus 로고    scopus 로고
    • Organizational Cynicism: Extending the Exit, Voice, Loyalty and Neglect Model of Employees' Relations to Adverse Conditions in the Workplace
    • Naus, Fons, Ad van Iterson and Robert Roe. 2007. 'Organizational Cynicism: Extending the Exit, Voice, Loyalty and Neglect Model of Employees' Relations to Adverse Conditions in the Workplace.' Human Relations 60 (5): 683 -718.
    • (2007) Human Relations , vol.60 , Issue.5 , pp. 683-718
    • Naus, F.1    van Iterson, A.2    Roe, R.3
  • 140
    • 33748547614 scopus 로고    scopus 로고
    • Discriminating Customers, Responsible Patients, Empowered Users: Consumerism and Modernization of Health Care
    • Newman, M., and E. Vidler. 2006. 'Discriminating Customers, Responsible Patients, Empowered Users: Consumerism and Modernization of Health Care.' Journal of Social Policy 35: 193 -209.
    • (2006) Journal of Social Policy , vol.35 , pp. 193-209
    • Newman, M.1    Vidler, E.2
  • 141
    • 67349181075 scopus 로고    scopus 로고
    • Social and Political Trust
    • ed. R. J. Dalton and H.-D. Klingemann. Oxford University Press
    • Newton, Keith. 2007. 'Social and Political Trust.' In The Oxford Handbook of Political Behavior, ed. R. J. Dalton and H.-D. Klingemann. Oxford University Press.
    • (2007) The Oxford Handbook of Political Behavior
    • Newton, K.1
  • 142
    • 0031287517 scopus 로고    scopus 로고
    • Social Capital and Democracy
    • Newton, Kenneth. 1997. 'Social Capital and Democracy.' American Behavioral Scientist 40 (5): 575 -86.
    • (1997) American Behavioral Scientist , vol.40 , Issue.5 , pp. 575-586
    • Newton, K.1
  • 144
    • 0040927577 scopus 로고
    • On the Fruitful Convergence of Hirschman's Exit, Voice and Loyalty and Shit ing Involvements: Rel ections from the Recent Argentine Experience
    • ed. A. Foxley, M. McPherson and G. O'Donnell. University of Notre Dame Press
    • O'Donnell, Guillermo. 1986. 'On the Fruitful Convergence of Hirschman's Exit, Voice and Loyalty and Shit ing Involvements: Rel ections from the Recent Argentine Experience.' In Development, Democracy and the Art of Trespassing: Essays in Honor of Albert Hirschman, ed. A. Foxley, M. McPherson and G. O'Donnell. University of Notre Dame Press.
    • (1986) Development, Democracy and the Art of Trespassing: Essays in Honor of Albert Hirschman
    • O'Donnell, G.1
  • 145
    • 21944451396 scopus 로고    scopus 로고
    • Parent Involvement and School Choice: Exit and Voice in Public Schools
    • Ogawa, Rodney T., and Jo Sargent Dutton. 1997. 'Parent Involvement and School Choice: Exit and Voice in Public Schools.' Urban Education 32 (3): 333 -53.
    • (1997) Urban Education , vol.32 , Issue.3 , pp. 333-353
    • Ogawa, R.T.1    Dutton, J.S.2
  • 146
    • 39049138395 scopus 로고    scopus 로고
    • The Opportunities and Costs of Voice and Exit: Modelling Ethnic Group Rebellion and Emigration
    • Okamoto, Dina G., and Rima Wilkes. 2008. 'The Opportunities and Costs of Voice and Exit: Modelling Ethnic Group Rebellion and Emigration.' Journal of Ethnic and Migration Studies 34 (3): 347 -69.
    • (2008) Journal of Ethnic and Migration Studies , vol.34 , Issue.3 , pp. 347-369
    • Okamoto, D.G.1    Wilkes, R.2
  • 149
    • 84971936928 scopus 로고
    • A Theory of Neighbourhood Problem Solving: Political Action vs. Residential Mobility
    • Orbell, John M., and Toru Uno. 1972. 'A Theory of Neighbourhood Problem Solving: Political Action vs. Residential Mobility.' American Political Science Review 66: 471 -89.
    • (1972) American Political Science Review , vol.66 , pp. 471-489
    • Orbell, J.M.1    Uno, T.2
  • 151
    • 34248966619 scopus 로고
    • The Organisation of Government in Metropolitan Areas - A Theoretical Enquiry
    • Ostrom, Vincent, Charles M. Tiebout and Robert Warren. 1961. 'The Organisation of Government in Metropolitan Areas - A Theoretical Enquiry.' American Political Science Review 55: 831 -42.
    • (1961) American Political Science Review , vol.55 , pp. 831-842
    • Ostrom, V.1    Tiebout, C.M.2    Warren, R.3
  • 152
    • 84972416643 scopus 로고
    • Further Tests of Individual-level Propositions from the Tiebout Model
    • Percy, Stephen L., and Brett W. Hawkins. 1992. 'Further Tests of Individual-level Propositions from the Tiebout Model.' Journal of Politics 54: 1149 -57.
    • (1992) Journal of Politics , vol.54 , pp. 1149-1157
    • Percy, S.L.1    Hawkins, B.W.2
  • 153
    • 21344470569 scopus 로고
    • Revisiting Tiebout: Moving Rationales and Interjurisdictional Relocation
    • Percy, Stephen L., Brett W. Hawkins and Peter E. Maier. 1995. 'Revisiting Tiebout: Moving Rationales and Interjurisdictional Relocation.' Publius 25: 1 -17.
    • (1995) Publius , vol.25 , pp. 1-17
    • Percy, S.L.1    Hawkins, B.W.2    Maier, P.E.3
  • 154
    • 34250368484 scopus 로고    scopus 로고
    • Challenging the Leadership: The Party Conference as a Platform for Dissenting Membership Voice in British and Danish Parties of the Let
    • Pettitt, Robin T. 2007. 'Challenging the Leadership: The Party Conference as a Platform for Dissenting Membership Voice in British and Danish Parties of the Let.' Scandinavian Political Studies 30: 229 -48.
    • (2007) Scandinavian Political Studies , vol.30 , pp. 229-248
    • Pettitt, R.T.1
  • 156
    • 1342268528 scopus 로고    scopus 로고
    • Exit-Voice Dynamics in Collective Action: An Analysis of Emigration and Protest in the East German Revolution
    • Pfaf, Steven, and Hyojoung Kim. 2003. 'Exit-Voice Dynamics in Collective Action: An Analysis of Emigration and Protest in the East German Revolution.' American Journal of Sociology 109 (2): 401 -44.
    • (2003) American Journal of Sociology , vol.109 , Issue.2 , pp. 401-444
    • Pfaf, S.1    Kim, H.2
  • 157
    • 43949166534 scopus 로고
    • The Effects of Satisfaction and Structural Constraints on Retailer Exiting, Voice, Loyalty, Opportunism, and Neglect
    • Ping, Robert A. 1993. 'The Effects of Satisfaction and Structural Constraints on Retailer Exiting, Voice, Loyalty, Opportunism, and Neglect.' Journal of Retailing 69 (3): 320 -52.
    • (1993) Journal of Retailing , vol.69 , Issue.3 , pp. 320-352
    • Ping, R.A.1
  • 158
    • 84925219058 scopus 로고    scopus 로고
    • Unexplored Antecedents of Exiting in a Marketing Channel
    • Ping, Robert A. 1999. 'Unexplored Antecedents of Exiting in a Marketing Channel.' Journal of Retailing 79: 237 -48.
    • (1999) Journal of Retailing , vol.79 , pp. 237-248
    • Ping, R.A.1
  • 159
    • 0345017169 scopus 로고    scopus 로고
    • Antecedents of Satisfaction in a Marketing Channel
    • Ping, Robert A. 2003. 'Antecedents of Satisfaction in a Marketing Channel.' Journal of Retailing 79: 237 -48.
    • (2003) Journal of Retailing , vol.79 , pp. 237-248
    • Ping, R.A.1
  • 161
    • 33748483860 scopus 로고    scopus 로고
    • Extending Choice in English Health Care: The Implications of the Economic Evidence
    • Propper, Carol, D. Wilson, and Steven Burgess. 2006. 'Extending Choice in English Health Care: The Implications of the Economic Evidence.' Journal of Social Policy 35: 537 -57.
    • (2006) Journal of Social Policy , vol.35 , pp. 537-557
    • Propper, C.1    Wilson, D.2    Burgess, S.3
  • 163
    • 0003358840 scopus 로고
    • Bowling Alone: America's Declining Social Capital
    • Putnam, Robert D. 1995. 'Bowling Alone: America's Declining Social Capital.' Journal of Democracy 6 (1): 65 -78.
    • (1995) Journal of Democracy , vol.6 , Issue.1 , pp. 65-78
    • Putnam, R.D.1
  • 166
    • 14544298350 scopus 로고    scopus 로고
    • House Prices and the Provision of Local Public Services: Capitalization under School Choice Programs
    • Reback, Randall. 2005. 'House Prices and the Provision of Local Public Services: Capitalization under School Choice Programs.' Journal of Urban Economics 57 (2): 275 -301.
    • (2005) Journal of Urban Economics , vol.57 , Issue.2 , pp. 275-301
    • Reback, R.1
  • 168
    • 0021441502 scopus 로고
    • Socially-desirable Response and Acquiescence in a Cross-cultural Survey of Mental Health
    • Ross, Catherine E., and John Mirowsky. 1984. 'Socially-desirable Response and Acquiescence in a Cross-cultural Survey of Mental Health.' Journal of Health and Social Behavior 25: 189 -97.
    • (1984) Journal of Health and Social Behavior , vol.25 , pp. 189-197
    • Ross, C.E.1    Mirowsky, J.2
  • 170
    • 0002434522 scopus 로고
    • Responses to Dissatisfaction in Close Relationships: The Exit-Voice-Loyalty-Neglect Model
    • ed. D. Perlman and S. Duck. Newbury Park, CA: Sage
    • Rusbult, Caryl E. 1987. 'Responses to Dissatisfaction in Close Relationships: The Exit-Voice-Loyalty-Neglect Model.' In Intimate Relationships: Development, Dynamics, and Deterioration, ed. D. Perlman and S. Duck. Newbury Park, CA: Sage.
    • (1987) Intimate Relationships: Development, Dynamics, and Deterioration
    • Rusbult, C.E.1
  • 172
    • 0000199148 scopus 로고
    • A Longitudinal Test of the Investment Model: The Impact on Job Satisfaction, Job Commitment, and Turnover of Variations in Rewards, Costs, Alternatives and Investments
    • Rusbult, Caryl E., and Dan Farrell. 1982. 'A Longitudinal Test of the Investment Model: The Impact on Job Satisfaction, Job Commitment, and Turnover of Variations in Rewards, Costs, Alternatives and Investments.' Journal of Applied Psychology 68: 429 -38.
    • (1982) Journal of Applied Psychology , vol.68 , pp. 429-438
    • Rusbult, C.E.1    Farrell, D.2
  • 173
    • 0001428789 scopus 로고
    • Impact of Exchange Variables on Exit, Voice, Loyalty and Neglect: An Integrative Model of Responses to Declining Job Satisfaction
    • Rusbult, Caryl E., Dan Farrell, Glen Rogers, and Arch G. Mainous, III. 1988b. 'Impact of Exchange Variables on Exit, Voice, Loyalty and Neglect: An Integrative Model of Responses to Declining Job Satisfaction.' Academy of Management Journal 31: 599 -627.
    • (1988) Academy of Management Journal , vol.31 , pp. 599-627
    • Rusbult, C.E.1    Farrell, D.2    Rogers, G.3    Mainous, A.G.4
  • 174
    • 84934014841 scopus 로고
    • Determinants and Consequences of Exit, Voice, Loyalty and Neglect: Responses to Dissatisfaction in Adult Romantic Involvements
    • Rusbult, Caryl E., Dennis J. Johnson, and Gregory D. Morrow. 1986. 'Determinants and Consequences of Exit, Voice, Loyalty and Neglect: Responses to Dissatisfaction in Adult Romantic Involvements.' Human Relations 39: 45 -63.
    • (1986) Human Relations , vol.39 , pp. 45-63
    • Rusbult, C.E.1    Johnson, D.J.2    Morrow, G.D.3
  • 175
    • 85024983934 scopus 로고
    • When Bureaucrats Get the Blues: Responses to Dissatisfaction among Federal Employees
    • Rusbult, Caryl E., and David Lowery. 1985. 'When Bureaucrats Get the Blues: Responses to Dissatisfaction among Federal Employees.' Journal of Applied Social Psychology 15: 80 -103.
    • (1985) Journal of Applied Social Psychology , vol.15 , pp. 80-103
    • Rusbult, C.E.1    Lowery, D.2
  • 176
    • 0001449917 scopus 로고
    • Impact of Employee Mobility and Employee Performance on the Allocation of Rewards under Conditions of Constraint
    • Rusbult, Caryl E., David Lowery, Michael L. Hubbard, Orly J. Maravankin and Michael Neises. 1988a. 'Impact of Employee Mobility and Employee Performance on the Allocation of Rewards under Conditions of Constraint.' Journal of Personality and Social Psychology 54: 605 -15.
    • (1988) Journal of Personality and Social Psychology , vol.54 , pp. 605-615
    • Rusbult, C.E.1    Lowery, D.2    Hubbard, M.L.3    Maravankin, O.J.4    Neises, M.5
  • 178
    • 0000388533 scopus 로고
    • Exit, Voice, Loyalty and Neglect: Responses to Dissatisfaction in Romantic Involvements
    • Rusbult, Caryl E., Isabella M. Zembrodt, and Lawanna K. Gunn. 1982. 'Exit, Voice, Loyalty and Neglect: Responses to Dissatisfaction in Romantic Involvements.' Journal of Personality and Social Psychology 43 (6): 1230 -42.
    • (1982) Journal of Personality and Social Psychology , vol.43 , Issue.6 , pp. 1230-1242
    • Rusbult, C.E.1    Zembrodt, I.M.2    Gunn, L.K.3
  • 179
    • 34249665075 scopus 로고
    • Responses to Dissatisfaction in Romantic Involvements: A Multidimensional Scaling Analysis
    • Rusbult, Caryl E., and Isabella M. Zembrodt. 1983. 'Responses to Dissatisfaction in Romantic Involvements: A Multidimensional Scaling Analysis.' Journal of Experimental Psychology 19 (3): 274 -93.
    • (1983) Journal of Experimental Psychology , vol.19 , Issue.3 , pp. 274-293
    • Rusbult, C.E.1    Zembrodt, I.M.2
  • 180
    • 0031747804 scopus 로고    scopus 로고
    • What Are the Benefits of Preventive Health Care?
    • Salkeld, G. 1998. 'What Are the Benefits of Preventive Health Care?' Health Care Analysis 6 (2): 106 -12.
    • (1998) Health Care Analysis , vol.6 , Issue.2 , pp. 106-112
    • Salkeld, G.1
  • 182
    • 34547866075 scopus 로고    scopus 로고
    • Does Mode Matter for Modelling Choice? Evidence from the 2005 British Election Study
    • Sanders, David, Harold D. Clarke, Marianne C. Stewart and Paul Whiteley. 2007. 'Does Mode Matter for Modelling Choice? Evidence from the 2005 British Election Study.' Political Analysis 15 (3): 257 -85.
    • (2007) Political Analysis , vol.15 , Issue.3 , pp. 257-285
    • Sanders, D.1    Clarke, H.D.2    Stewart, M.C.3    Whiteley, P.4
  • 185
    • 0141787944 scopus 로고    scopus 로고
    • Exit, Voice, and Mimicking Behavior: Evidence from Swiss Cantons
    • Schaltegger, C., and D. Kiittel. 2002. 'Exit, Voice, and Mimicking Behavior: Evidence from Swiss Cantons.' Public Choice 113: 1 -23.
    • (2002) Public Choice , vol.113 , pp. 1-23
    • Schaltegger, C.1    Kiittel, D.2
  • 186
    • 23444437986 scopus 로고    scopus 로고
    • When Methodology Interferes with Substance: The Dif erence of Attitudes towards e-campaigning and e-voting in Online and Ol ine Surveys
    • Schoen, Harald, and Thorsten Faas. 2005. 'When Methodology Interferes with Substance: The Dif erence of Attitudes towards e-campaigning and e-voting in Online and Ol ine Surveys.' Social Science Computer Review 23: 326 -33.
    • (2005) Social Science Computer Review , vol.23 , pp. 326-333
    • Schoen, H.1    Faas, T.2
  • 187
    • 0002495537 scopus 로고
    • Dismantling Repressive Systems: The Abolition of Slavery in Cuba as a Case Study
    • ed. A. Foxley, M. McPherson and G. O'Donnell. Notre Dame Press
    • Scott, Rebecca J. 1986. 'Dismantling Repressive Systems: The Abolition of Slavery in Cuba as a Case Study.' In Development, Democracy and the Art of Trespassing: Essays in Honor of Albert Hirschman, ed. A. Foxley, M. McPherson and G. O'Donnell. Notre Dame Press.
    • (1986) Development, Democracy and the Art of Trespassing: Essays in Honor of Albert Hirschman
    • Scott, R.J.1
  • 188
    • 22544487634 scopus 로고    scopus 로고
    • Goals, Commitment and Identity
    • ed. A. Sen. Cambridge, MA: Harvard University Press
    • Sen, Amartya. 2002. 'Goals, Commitment and Identity.' In Rationality and Freedom, ed. A. Sen. Cambridge, MA: Harvard University Press.
    • (2002) Rationality and Freedom
    • Sen, A.1
  • 189
    • 22544453611 scopus 로고    scopus 로고
    • Why Exactly is Commitment Important for Rationality?
    • Sen, Amartya. 2005. 'Why Exactly is Commitment Important for Rationality?' Economics and Philosophy 21: 5 -13.
    • (2005) Economics and Philosophy , vol.21 , pp. 5-13
    • Sen, A.1
  • 191
    • 84970177268 scopus 로고
    • Exit, Voice and Loyalty in the Context of Local Government Problems
    • Sharp, Elaine. 1984. 'Exit, Voice and Loyalty in the Context of Local Government Problems.' Western Political Quarterly 7: 67 -83.
    • (1984) Western Political Quarterly , vol.7 , pp. 67-83
    • Sharp, E.1
  • 194
    • 0022780356 scopus 로고
    • Employee Voice and Employee Retention
    • Spencer, Daniel G. 1986. 'Employee Voice and Employee Retention.' Academy of Management Journal 29 (3):488-502.
    • (1986) Academy of Management Journal , vol.29 , Issue.3 , pp. 488-502
    • Spencer, D.G.1
  • 196
    • 33744544895 scopus 로고    scopus 로고
    • Public Value Management: A New Narrative for Networked Governance?
    • Stoker, Gerry. 2006. 'Public Value Management: A New Narrative for Networked Governance?' American Review of Public Administration 36 (1): 41 -7.
    • (2006) American Review of Public Administration , vol.36 , Issue.1 , pp. 41-47
    • Stoker, G.1
  • 197
    • 13444257905 scopus 로고    scopus 로고
    • Inaccurate, Exceptional, One-Sided or Irrelevant? The Debate about the Alleged Decline of Social Capital and Civic Engagement in Western Societies
    • Stolle, Dietland, and Marc Hooghe. 2005. 'Inaccurate, Exceptional, One-Sided or Irrelevant? The Debate about the Alleged Decline of Social Capital and Civic Engagement in Western Societies.' British Journal of Political Science 35 (1): 149 -67.
    • (2005) British Journal of Political Science , vol.35 , Issue.1 , pp. 149-167
    • Stolle, D.1    Hooghe, M.2
  • 198
    • 0001522811 scopus 로고
    • Establishing Micro Foundations of a Macro Theory: Information, Movers, and the Competitive Local Market for Public Goods
    • Teske, Paul, Mark Schneider, Mark Mintrom and Samuel Best. 1993. 'Establishing Micro Foundations of a Macro Theory: Information, Movers, and the Competitive Local Market for Public Goods.' American Political Science Review 87 (3): 702 -13.
    • (1993) American Political Science Review , vol.87 , Issue.3 , pp. 702-713
    • Teske, P.1    Schneider, M.2    Mintrom, M.3    Best, S.4
  • 200
    • 0035997980 scopus 로고    scopus 로고
    • The Effect of Cultural Dif erences on Behaviorial Responses to Low Job Satisfaction
    • Thomas, David C., and Kevin Au. 2002. 'The Effect of Cultural Dif erences on Behaviorial Responses to Low Job Satisfaction.' Journal of International Business Studies 33 (2): 309 -26.
    • (2002) Journal of International Business Studies , vol.33 , Issue.2 , pp. 309-326
    • Thomas, D.C.1    Au, K.2
  • 201
    • 0032780091 scopus 로고    scopus 로고
    • Explaining Citizen-initiated Contacts with Municipal Bureaucrats: Lessons for the Atlanta Experience
    • Thomas, John Clayton, and Julia Melkers. 1999. 'Explaining Citizen-initiated Contacts with Municipal Bureaucrats: Lessons for the Atlanta Experience.' Urban Affairs Review 34 (5): 667 -90.
    • (1999) Urban Affairs Review , vol.34 , Issue.5 , pp. 667-690
    • Thomas, J.C.1    Melkers, J.2
  • 202
    • 0000778367 scopus 로고
    • A Pure Theory of Local Expenditures
    • Tiebout, Charles M. 1956. 'A Pure Theory of Local Expenditures.' Journal of Political Economy 64: 416 -24.
    • (1956) Journal of Political Economy , vol.64 , pp. 416-424
    • Tiebout, C.M.1
  • 203
    • 0001716215 scopus 로고    scopus 로고
    • The Impact of Psychological Contract Violations on Exit, Voice, Loyalty, and Neglect
    • Turnley, William H., and Daniel C. Feldman. 1999. 'The Impact of Psychological Contract Violations on Exit, Voice, Loyalty, and Neglect.' Human Relations 52 (7): 895 -922.
    • (1999) Human Relations , vol.52 , Issue.7 , pp. 895-922
    • Turnley, W.H.1    Feldman, D.C.2
  • 204
    • 0016264378 scopus 로고
    • Judgement Under Uncertainty: Heuristics and Biases
    • Tversky, Amos, and Daniel Kahneman. 1974. 'Judgement Under Uncertainty: Heuristics and Biases.' Science 185: 1124 -31.
    • (1974) Science , vol.185 , pp. 1124-1131
    • Tversky, A.1    Kahneman, D.2
  • 206
    • 2642546344 scopus 로고    scopus 로고
    • Drivers and Consequences of Citizen Satisfaction: An Application of the American Customer Satisfaction Index Model to New York City
    • Van Ryzin, Greg G., Douglas Muzzio, Stephen Immerwahr, Lisa Gulick and Eve Martinez. 2004. 'Drivers and Consequences of Citizen Satisfaction: An Application of the American Customer Satisfaction Index Model to New York City.' Public Administration Review 64: 321 -41.
    • (2004) Public Administration Review , vol.64 , pp. 321-341
    • Van Ryzin, G.G.1    Muzzio, D.2    Immerwahr, S.3    Gulick, L.4    Martinez, E.5
  • 207
    • 0037652311 scopus 로고    scopus 로고
    • The Exit of Residential Mobility or the Voice of Political Action? Strategies for Problem Solving in Residential Communities
    • Van Vugt, Mark, Keith Dowding, Peter John and Eric Van Dijk. 2003. 'The Exit of Residential Mobility or the Voice of Political Action? Strategies for Problem Solving in Residential Communities.' Journal of Applied Social Psychology 33 (2): 321-38.
    • (2003) Journal of Applied Social Psychology , vol.33 , Issue.2 , pp. 321-338
    • Van Vugt, M.1    Dowding, K.2    John, P.3    Van Dijk, E.4
  • 210
    • 0037947497 scopus 로고    scopus 로고
    • Organizational Politics, Job Attitudes, and Work Outcomes: Exploration and Implications for the Public Sector
    • Vigoda, Eran. 2000. 'Organizational Politics, Job Attitudes, and Work Outcomes: Exploration and Implications for the Public Sector.' Journal of Vocational Behavior 57 (2): 326 -47.
    • (2000) Journal of Vocational Behavior , vol.57 , Issue.2 , pp. 326-347
    • Vigoda, E.1
  • 211
    • 84974078266 scopus 로고
    • The Origins and Maintenance of Interest Groups in America
    • Walker, Jack. 1983. 'The Origins and Maintenance of Interest Groups in America.' American Political Science Review 77: 390 -406.
    • (1983) American Political Science Review , vol.77 , pp. 390-406
    • Walker, J.1
  • 213
    • 84934453423 scopus 로고
    • Predicting Exit, Voice, Loyalty and Neglect
    • Withey, Michael J., and William H. Cooper. 1989. 'Predicting Exit, Voice, Loyalty and Neglect.' Administrative Science Quarterly 34: 521 -39.
    • (1989) Administrative Science Quarterly , vol.34 , pp. 521-539
    • Withey, M.J.1    Cooper, W.H.2
  • 218
    • 84965494820 scopus 로고
    • Exit and Voice in the Organization of Public Services
    • Young, Dennis R. 1974. 'Exit and Voice in the Organization of Public Services.' Social Science Information 13 (3): 49 -65.
    • (1974) Social Science Information , vol.13 , Issue.3 , pp. 49-65
    • Young, D.R.1
  • 219
    • 0002420567 scopus 로고
    • Consolidation or Diversity: Choices in the Structure of Urban Governance
    • Young, Dennis R. 1976. 'Consolidation or Diversity: Choices in the Structure of Urban Governance.' American Economic Review 66 (2): 378 -85.
    • (1976) American Economic Review , vol.66 , Issue.2 , pp. 378-385
    • Young, D.R.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.