Voice and choice in health care in England: Understanding citizen responses to dissatisfaction

Public Administration

Volumn 89, Issue 4, 2011, Pages 1403-1418

  Dowding, Keith ^a   John, Peter ^b  

^a AUSTRALIAN NATIONAL UNIVERSITY   (Australia)

^b UNIVERSITY COLLEGE LONDON   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

HEALTH CARE; HEALTH SERVICES; HEALTH SURVEY; PRIVATE SECTOR; PUBLIC HEALTH; SOCIAL CAPITAL;

ARTICLE; CONSUMER; DECISION MAKING; ECONOMICS; ETHNOLOGY; HEALTH SERVICE; HISTORY; LEGAL ASPECT; PUBLIC HEALTH; PUBLIC OPINION; UNITED KINGDOM;

CHOICE BEHAVIOR; CONSUMER SATISFACTION; ENGLAND; HEALTH SERVICES; HISTORY, 20TH CENTURY; HISTORY, 21ST CENTURY; NATIONAL HEALTH PROGRAMS; PUBLIC OPINION;

ENGLAND; UNITED KINGDOM;

EID: 84155164734     PISSN: 00333298     EISSN: 14679299     Source Type: Journal    
DOI: 10.1111/j.1467-9299.2011.01960.x     Document Type: Article

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