메뉴 건너뛰기




Volumn , Issue , 2013, Pages 101-123

Emotional labor at the unit-level

Author keywords

[No Author keywords available]

Indexed keywords


EID: 84912123688     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4324/9780203100851     Document Type: Chapter
Times cited : (22)

References (106)
  • 1
    • 0030305014 scopus 로고    scopus 로고
    • Facial expressions of emotion influence interpersonal trait inferences
    • Knutson, B. (1996). Facial expressions of emotion influence interpersonal trait inferences. Journal of Nonverbal Behavior, 20, 165–182.
    • (1996) Journal of Nonverbal Behavior , vol.20 , pp. 165-182
    • Knutson, B.1
  • 2
    • 30044440648 scopus 로고    scopus 로고
    • The three faces of eve: Strategic displays of positive, negative, and neutral emotions in negotiations
    • Kopelman, S., Rosette, A. S., & Thompson, L. (2006). The three faces of Eve: Strategic displays of positive, negative, and neutral emotions in negotiations. Organizational Behavior and Human Decision Processes, 99, 81–101.
    • (2006) Organizational Behavior and Human Decision Processes , vol.99 , pp. 81-101
    • Kopelman, S.1    Rosette, A.S.2    Thompson, L.3
  • 4
  • 5
    • 0002758128 scopus 로고
    • Human emotions: A functional view
    • P. Ekman & R. J. Davidson (Eds.), New York: Oxford University Press
    • Levenson, R.W. (1994). Human emotions: A functional view. in P. Ekman & R. J. Davidson (Eds.), The nature of emotion (pp. 123–126). New York: Oxford University Press.
    • (1994) The Nature of Emotion , pp. 123-126
    • Levenson, R.W.1
  • 6
    • 0034147839 scopus 로고    scopus 로고
    • When leaders display emotion: How followers respond to negative emotional expression of male and female leaders
    • Lewis, K. M. (2000). When leaders display emotion: How followers respond to negative emotional expression of male and female leaders. Journal of Organizational Behavior, 21, 221–234.
    • (2000) Journal of Organizational Behavior , vol.21 , pp. 221-234
    • Lewis, K.M.1
  • 9
    • 56549123473 scopus 로고    scopus 로고
    • Social hierarchy: The self-reinforcing nature of power and status
    • Magee, J.C., & Galinsky, A.D. (2008). Social hierarchy: The self-reinforcing nature of power and status. Academy of Management Annals, 2, 351–398.
    • (2008) Academy of Management Annals , vol.2 , pp. 351-398
    • Magee, J.C.1    Galinsky, A.D.2
  • 10
    • 80052214254 scopus 로고    scopus 로고
    • Held in contempt: The psychological, interpersonal, and performance consequences of contempt in a work context
    • Melwani, S., & Barsade, S. G. (2011). Held in contempt: The psychological, interpersonal, and performance consequences of contempt in a work context. Journal of Personality and Social Psychology, 101, 503–520.
    • (2011) Journal of Personality and Social Psychology , vol.101 , pp. 503-520
    • Melwani, S.1    Barsade, S.G.2
  • 11
    • 0001086937 scopus 로고    scopus 로고
    • Orienting of attention to threatening facial expressions presented under conditions of restricted awareness
    • Mogg, K., & Bradley, B. P. (1999). Orienting of attention to threatening facial expressions presented under conditions of restricted awareness. Cognition and Emotion, 13, 713–740.
    • (1999) Cognition and Emotion , vol.13 , pp. 713-740
    • Mogg, K.1    Bradley, B.P.2
  • 12
    • 35448980035 scopus 로고    scopus 로고
    • How emotions work: The social functions of emotional expressions in negotiations
    • Morris, M.W., & Keltner, D. (2000). How emotions work: The social functions of emotional expressions in negotiations. Research in Organizational Behavior, 22, 1–50.
    • (2000) Research in Organizational Behavior , vol.22 , pp. 1-50
    • Morris, M.W.1    Keltner, D.2
  • 13
    • 0036793428 scopus 로고    scopus 로고
    • The role of affect and affective congruence in perceptions of leaders: An experimental study
    • Newcombe, M., & Ashkanasy, N. M. (2002). The role of affect and affective congruence in perceptions of leaders: An experimental study. Leadership Quarterly, 13, 601–614.
    • (2002) Leadership Quarterly , vol.13 , pp. 601-614
    • Newcombe, M.1    Ashkanasy, N.M.2
  • 14
    • 85047683645 scopus 로고    scopus 로고
    • Fears, phobias, and preparedness: Toward an evolved module of fear and fear learning
    • Öhman, A., & Mineka, S. (2001). Fears, phobias, and preparedness: Toward an evolved module of fear and fear learning. Psychological Review, 108, 483–522.
    • (2001) Psychological Review , vol.108 , pp. 483-522
    • Ohman, A.1    Mineka, S.2
  • 15
    • 0035643026 scopus 로고    scopus 로고
    • Service with a smile: Emotional contagion in the service encounter
    • Pugh, S. D. (2001). Service with a smile: Emotional contagion in the service encounter. Academy of Management Journal, 44, 1018–1027.
    • (2001) Academy of Management Journal , vol.44 , pp. 1018-1027
    • Pugh, S.D.1
  • 16
    • 0000307324 scopus 로고
    • Emotional contrast strategies as means of social influence: Lessons from criminal interrogators and bill collectors
    • Rafaeli, A., & Sutton, R. I. (1991). Emotional contrast strategies as means of social influence: Lessons from criminal interrogators and bill collectors. Academy of Management Journal, 34, 749–775.
    • (1991) Academy of Management Journal , vol.34 , pp. 749-775
    • Rafaeli, A.1    Sutton, R.I.2
  • 17
    • 0009127451 scopus 로고
    • Employee and customer perceptions of service in banks: Replication and extension
    • Schneider, B., & Bowen, D. E. (1985). Employee and customer perceptions of service in banks: Replication and extension. Journal of Applied Psychology, 70, 423–433.
    • (1985) Journal of Applied Psychology , vol.70 , pp. 423-433
    • Schneider, B.1    Bowen, D.E.2
  • 18
    • 33645940631 scopus 로고    scopus 로고
    • Get mad and get more than even:When and why anger expression is effective in negotiations
    • Sinaceur, M., & Tiedens, L. Z. (2006). Get mad and get more than even:When and why anger expression is effective in negotiations. Journal of Experimental Social Psychology, 42, 314–322.
    • (2006) Journal of Experimental Social Psychology , vol.42 , pp. 314-322
    • Sinaceur, M.1    Tiedens, L.Z.2
  • 19
    • 0024006329 scopus 로고
    • Inhibiting and facilitating conditions of the human smile:A nonobtrusive test of the facial feedback hypothesis
    • Strack, F., Martin, L. L., & Stepper, S. (1988). Inhibiting and facilitating conditions of the human smile:A nonobtrusive test of the facial feedback hypothesis. Journal of Personality and Social Psychology, 54, 768–777.
    • (1988) Journal of Personality and Social Psychology , vol.54 , pp. 768-777
    • Strack, F.1    Martin, L.L.2    Stepper, S.3
  • 20
    • 34548597004 scopus 로고
    • Maintaining norms about expressed emotions:The case of bill collectors
    • Sutton, R. I. (1991). Maintaining norms about expressed emotions:The case of bill collectors. Administrative Science Quarterly, 36, 245–268.
    • (1991) Administrative Science Quarterly , vol.36 , pp. 245-268
    • Sutton, R.I.1
  • 21
    • 0000036451 scopus 로고
    • Untangling the relationship between displayed emotions and organizational sales: The case of convenience stores
    • Sutton, R. I., & Rafaeli, A. (1988). Untangling the relationship between displayed emotions and organizational sales: The case of convenience stores. Academy of Management Journal, 31, 461–487.
    • (1988) Academy of Management Journal , vol.31 , pp. 461-487
    • Sutton, R.I.1    Rafaeli, A.2
  • 22
    • 17444400973 scopus 로고    scopus 로고
    • The contagious leader: Impact of the leader’s mood on the mood of group members, group affective tone, and group processes
    • Sy, T., Côté, S., & Saavedra, R. (2005). The contagious leader: Impact of the leader’s mood on the mood of group members, group affective tone, and group processes. Journal of Applied Psychology, 90, 295–305.
    • (2005) Journal of Applied Psychology , vol.90 , pp. 295-305
    • Sy, T.1    Côté, S.2    Saavedra, R.3
  • 24
    • 84954181199 scopus 로고    scopus 로고
    • Poker face, smiley face, and rant ‘n’ rave: Myths and realities about emotion in negotiation
    • M. A. Hogg & R. S. Tindale (Eds.), Malden, MA: Blackwell
    • Thompson, L., Medvec, V. H., Seiden, V., & Kopelman, S. (2001). Poker face, smiley face, and rant ‘n’ rave: Myths and realities about emotion in negotiation. in M. A. Hogg & R. S. Tindale (Eds.), Blackwell handbook of social psychology: Group processes (pp. 139–163). Malden, MA: Blackwell.
    • (2001) Blackwell Handbook of Social Psychology: Group Processes , pp. 139-163
    • Thompson, L.1    Medvec, V.H.2    Seiden, V.3    Kopelman, S.4
  • 25
    • 21844516054 scopus 로고
    • The bittersweet feeling of success: An examination of social perception in negotiation
    • Thompson, L., Valley, K. L., & Kramer, R. M. (1995). The bittersweet feeling of success: An examination of social perception in negotiation. Journal of Experimental Social Psychology, 31, 467–492.
    • (1995) Journal of Experimental Social Psychology , vol.31 , pp. 467-492
    • Thompson, L.1    Valley, K.L.2    Kramer, R.M.3
  • 26
    • 85047692489 scopus 로고    scopus 로고
    • Power moves: Complementarity in dominant and submissive nonverbal behavior
    • Tiedens, L. Z., & Fragale, A. R. (2003). Power moves: Complementarity in dominant and submissive nonverbal behavior. Journal of Personality and Social Psychology, 84, 558–568.
    • (2003) Journal of Personality and Social Psychology , vol.84 , pp. 558-568
    • Tiedens, L.Z.1    Fragale, A.R.2
  • 27
    • 0001154762 scopus 로고    scopus 로고
    • Determinants and consequences of employee displayed positive emotions
    • Tsai, W. (2001). Determinants and consequences of employee displayed positive emotions. Journal of Management, 27, 497–512.
    • (2001) Journal of Management , vol.27 , pp. 497-512
    • Tsai, W.1
  • 28
    • 0036798027 scopus 로고    scopus 로고
    • Mechanisms linking employee affective delivery and customer behavioral intentions
    • Tsai, W., & Huang, Y. (2002). Mechanisms linking employee affective delivery and customer behavioral intentions. Journal of Applied Psychology, 87, 1001–1008.
    • (2002) Journal of Applied Psychology , vol.87 , pp. 1001-1008
    • Tsai, W.1    Huang, Y.2
  • 29
    • 68049142279 scopus 로고    scopus 로고
    • How emotions regulate social life: The emotions as social information (easi) model
    • Van Kleef, G.A. (2009). How emotions regulate social life: The emotions as social information (EASI) model. Current Directions in Psychological Science, 18, 184–188.
    • (2009) Current Directions in Psychological Science , vol.18 , pp. 184-188
    • Van Kleef, G.A.1
  • 30
    • 36348971788 scopus 로고    scopus 로고
    • Expressing anger in conflict:When it helps and when it hurts
    • Van Kleef, G. A., & Côté, S. (2007). Expressing anger in conflict:When it helps and when it hurts. Journal of Applied Psychology, 92, 1557–1569.
    • (2007) Journal of Applied Psychology , vol.92 , pp. 1557-1569
    • Van Kleef, G.A.1    Côté, S.2
  • 32
    • 7444262819 scopus 로고    scopus 로고
    • The interpersonal effects of emotions in negotiations: A motivated information processing approach
    • Van Kleef, G. A., De Dreu, C. K. W., & Manstead, A. S. R. (2004b). The interpersonal effects of emotions in negotiations: A motivated information processing approach. Journal of Personality and Social Psychology, 87, 510–528.
    • (2004) Journal of Personality and Social Psychology , vol.87 , pp. 510-528
    • Van Kleef, G.A.1    De Dreu, C.K.W.2    Manstead, A.S.R.3
  • 33
    • 77955566522 scopus 로고    scopus 로고
    • An interpersonal approach to emotion in social decision making: The emotions as social information model
    • Van Kleef, G. A., De Dreu, C. K.W., & Manstead, A. S. R. (2010). An interpersonal approach to emotion in social decision making: The emotions as social information model. Advances in Experimental Social Psychology, 42, 45–96.
    • (2010) Advances in Experimental Social Psychology , vol.42 , pp. 45-96
    • Van Kleef, G.A.1    De Dreu, C.K.W.2    Manstead, A.S.R.3
  • 34
    • 78650396119 scopus 로고    scopus 로고
    • On angry leaders and agreeable followers: How leaders’ emotions and followers’ personalities shape motivation and team performance
    • Van Kleef, G. A., Homan, A. C., Beersma, B., & van Knippenberg, D. (2010). On angry leaders and agreeable followers: How leaders’ emotions and followers’ personalities shape motivation and team performance. Psychological Science, 21, 1827–1834.
    • (2010) Psychological Science , vol.21 , pp. 1827-1834
    • Van Kleef, G.A.1    Homan, A.C.2    Beersma, B.3    Van Knippenberg, D.4
  • 35
    • 67650388747 scopus 로고    scopus 로고
    • Searing sentiment or cold calculation? The effects of leader emotional displays on team performance depend on follower epistemic motivation
    • Van Kleef, G. A., Homan, A. C., Beersma, B., van Knippenberg, D., van Knippenberg, B., & Damen, F. (2009). Searing sentiment or cold calculation? The effects of leader emotional displays on team performance depend on follower epistemic motivation. Academy of Management Journal, 52, 562–580.
    • (2009) Academy of Management Journal , vol.52 , pp. 562-580
    • Van Kleef, G.A.1    Homan, A.C.2    Beersma, B.3    Van Knippenberg, D.4    Van Knippenberg, B.5    Damen, F.6
  • 36
    • 61649107720 scopus 로고    scopus 로고
    • Goal contagion: Inferring goals from other’s actions – and what it leads to
    • J. Y. Shah & W. L. Gardner (Eds.), New York: Guilford Press
    • Aarts, H., Dijksterhuis, A., & Dik,G. (2008). Goal contagion: Inferring goals from other’s actions – and what it leads to. in J. Y. Shah & W. L. Gardner (Eds.), Handbook of motivation science. New York: Guilford Press.
    • (2008) Handbook of Motivation Science
    • Aarts, H.1    Dijksterhuis, A.2
  • 38
    • 34047225297 scopus 로고    scopus 로고
    • Normalizing dirty work: Managerial tactics for countering occupational taint
    • Ashforth, B. E., Kreiner, G. E., Clark, M. A., & Fugate, M. (2007). Normalizing dirty work: Managerial tactics for countering occupational taint. Academy of Management Journal, 50, 149–174.
    • (2007) Academy of Management Journal , vol.50 , pp. 149-174
    • Ashforth, B.E.1    Kreiner, G.E.2    Clark, M.A.3    Fugate, M.4
  • 39
    • 23944443007 scopus 로고    scopus 로고
    • The crossover of burnout and work engagement among working couples
    • Bakker, A. B., Demerouti, E., & Schaufeli, W. B. (2005). The crossover of burnout and work engagement among working couples. Human Relations, 58, 661–689.
    • (2005) Human Relations , vol.58 , pp. 661-689
    • Bakker, A.B.1    Demerouti, E.2    Schaufeli, W.B.3
  • 40
    • 33846622080 scopus 로고    scopus 로고
    • Service with a smile and encounter satisfaction: Emotional contagion and appraisal mechanisms
    • Barger, P. B. & Grandey, A. A. (2006). Service with a smile and encounter satisfaction: Emotional contagion and appraisal mechanisms. Academy of Management Journal, 40, 1220–1238.
    • (2006) Academy of Management Journal , vol.40 , pp. 1220-1238
    • Barger, P.B.1    Grandey, A.A.2
  • 43
    • 84917134691 scopus 로고    scopus 로고
    • Episodic intrapersonal emotion regulation: Or, dealing with life as it happens
    • A. A. Grandey, J. M. Diefendorff & D. E. Rupp (Eds.), New York, NY: Psychology Press/Routledge
    • Beal, D. J., & Trougakos, J. P. (2013). Episodic intrapersonal emotion regulation: Or, dealing with life as it happens. in A. A. Grandey, J. M. Diefendorff & D. E. Rupp (Eds.), Emotional labor in the 21st century: Diverse perspectives on emotion regulation at work. New York, NY: Psychology Press/Routledge.
    • (2013) Emotional Labor in the 21St Century: Diverse Perspectives on Emotion Regulation at Work
    • Beal, D.J.1    Trougakos, J.P.2
  • 45
    • 0032388544 scopus 로고    scopus 로고
    • Functional relations among constructs in the same content domain at different levels of analysis: A typology of composition models
    • Chan, D. (1998). Functional relations among constructs in the same content domain at different levels of analysis: A typology of composition models. Journal of Applied Psychology, 83, 234–246.
    • (1998) Journal of Applied Psychology , vol.83 , pp. 234-246
    • Chan, D.1
  • 46
    • 22544447360 scopus 로고    scopus 로고
    • A social interaction model of the effects of emotion regulation on work strain
    • Côté, S. (2005). A social interaction model of the effects of emotion regulation on work strain. Academy of Management Review, 30, 509–530.
    • (2005) Academy of Management Review , vol.30 , pp. 509-530
    • Côté, S.1
  • 47
    • 84917366051 scopus 로고    scopus 로고
    • The social effects of emotion regulation in organizations
    • A. A. Grandey, J. M. Diefendorff & D. E. Rupp (Eds.), New York, NY: Psychology Press/Routledge
    • Cote, S., Van Kleef, G., & Sy, T. (2013). The social effects of emotion regulation in organizations. in A. A. Grandey, J. M. Diefendorff & D. E. Rupp (Eds.), Emotional labor in the 21st century: Diverse perspectives on emotion regulation at work. New York, NY: Psychology Press/Routledge.
    • (2013) Emotional Labor in the 21St Century: Diverse Perspectives on Emotion Regulation at Work
    • Cote, S.1    Van Kleef, G.2    Sy, T.3
  • 49
    • 0034549672 scopus 로고    scopus 로고
    • The ‘what’ and ‘why’ of goal pursuits: Human needs and the self-determination of behavior
    • Deci, E. L., & Ryan, R. M. (2000). The ‘what’ and ‘why’ of goal pursuits: Human needs and the self-determination of behavior. Psychological Inquiry, 11, 227–268.
    • (2000) Psychological Inquiry , vol.11 , pp. 227-268
    • Deci, E.L.1    Ryan, R.M.2
  • 51
    • 0344585434 scopus 로고    scopus 로고
    • Understanding the emotional labor process: A control theory perspective
    • Diefendorff, J. M., & Gosserand, R. H. (2003). Understanding the emotional labor process: A control theory perspective. Journal of Organizational Behavior, 24, 945–959.
    • (2003) Journal of Organizational Behavior , vol.24 , pp. 945-959
    • Diefendorff, J.M.1    Gosserand, R.H.2
  • 53
    • 0033628358 scopus 로고    scopus 로고
    • Dispositional emotionality and regulation: Their role in predicting quality of social functioning
    • Eisenberg, N., Fabes, R. A., Guthrie, I. K., & Reiser, M. (2000). Dispositional emotionality and regulation: Their role in predicting quality of social functioning. Journal of Personality and Social Psychology, 78, 136–157.
    • (2000) Journal of Personality and Social Psychology , vol.78 , pp. 136-157
    • Eisenberg, N.1    Fabes, R.A.2    Guthrie, I.K.3    Reiser, M.4
  • 54
    • 84917343073 scopus 로고    scopus 로고
    • Attending to mind and body: Engaging the complexity of emotion practice among caring professionals
    • A. A. Grandey, J. M. Diefendorff & D. E. Rupp (Eds.), New York, NY: Psychology Press/Routledge
    • Erickson, R. & Stacey, C. (2013). Attending to mind and body: Engaging the complexity of emotion practice among caring professionals. in A. A. Grandey, J. M. Diefendorff & D. E. Rupp (Eds.), Emotional labor in the 21st century: Diverse perspectives on emotion regulation at work. New York, NY: Psychology Press/Routledge.
    • (2013) Emotional Labor in the 21St Century: Diverse Perspectives on Emotion Regulation at Work
    • Erickson, R.1    Stacey, C.2
  • 55
    • 33745698806 scopus 로고    scopus 로고
    • How, when, and why bad apples spoil the barrel: Negative group members and dysfunctional groups
    • Felps, W., Mitchell, T. R., & Byington, E. (2006). How, when, and why bad apples spoil the barrel: Negative group members and dysfunctional groups. Research in Organizational Behavior, 27, 181–230.
    • (2006) Research in Organizational Behavior , vol.27 , pp. 181-230
    • Felps, W.1    Mitchell, T.R.2    Byington, E.3
  • 57
    • 0031512385 scopus 로고    scopus 로고
    • Ideology and interpersonal emotion management: Redefining identity in two support groups
    • Francis, L. E. (1997). Ideology and interpersonal emotion management: Redefining identity in two support groups. Social Psychology Quarterly, 60, 153–171.
    • (1997) Social Psychology Quarterly , vol.60 , pp. 153-171
    • Francis, L.E.1
  • 58
    • 0033242125 scopus 로고    scopus 로고
    • A laughing matter? The uses of humor in medical interactions
    • Francis, L. E., Monahan, K., & Berger, C. (1999). A laughing matter? The uses of humor in medical interactions. Motivation and Emotion, 23, 154–177.
    • (1999) Motivation and Emotion , vol.23 , pp. 154-177
    • Francis, L.E.1    Monahan, K.2    Berger, C.3
  • 59
    • 0033159590 scopus 로고    scopus 로고
    • The toxic handler: Organizational hero and casualty
    • Frost, P. J., & Robinson, S. (1999). The toxic handler: Organizational hero and casualty. Harvard Business Review, 77, 96–106.
    • (1999) Harvard Business Review , vol.77 , pp. 96-106
    • Frost, P.J.1    Robinson, S.2
  • 60
    • 0042050451 scopus 로고
    • Personality, affect and behavior in groups
    • George, J. M. (1990). Personality, affect and behavior in groups. Journal of Applied Psychology, 75, 107–116.
    • (1990) Journal of Applied Psychology , vol.75 , pp. 107-116
    • George, J.M.1
  • 61
    • 0040958555 scopus 로고    scopus 로고
    • Emotions and leadership: The role of emotional intelligence
    • George, J. M. (2000). Emotions and leadership: The role of emotional intelligence. Human Relations, 53, 1027–1055.
    • (2000) Human Relations , vol.53 , pp. 1027-1055
    • George, J.M.1
  • 62
    • 0003141956 scopus 로고
    • The mutual regulation model: The infant’s self and interactive regulation and coping defense capacities
    • T. Field, P. McCabe, & N. Schneiderman (Eds.), Hillsdale, NJ: Erlbaum
    • Gianino, A., & Tronick, E. Z. (1988). The mutual regulation model: The infant’s self and interactive regulation and coping defense capacities. in T. Field, P. McCabe, & N. Schneiderman (Eds.), Stress and coping across development (pp. 47–68). Hillsdale, NJ: Erlbaum.
    • (1988) Stress and Coping across Development , pp. 47-68
    • Gianino, A.1    Tronick, E.Z.2
  • 63
    • 77049256627 scopus 로고
    • On face-work: An analysis of ritual elements in social interaction
    • Goffman, E. (1955). On face-work: An analysis of ritual elements in social interaction. Psychiatry, 18, 213–231.
    • (1955) Psychiatry , vol.18 , pp. 213-231
    • Goffman, E.1
  • 64
    • 0033631637 scopus 로고    scopus 로고
    • Emotion regulation in the workplace: A new way to conceptualize emotional labor
    • Grandey, A. A. (2000). Emotion regulation in the workplace: A new way to conceptualize emotional labor. Journal of Occupational Health Psychology, 5, 95–110.
    • (2000) Journal of Occupational Health Psychology , vol.5 , pp. 95-110
    • Grandey, A.A.1
  • 65
    • 0037296863 scopus 로고    scopus 로고
    • When ‘the show must go on’: Surface and deep acting as determinants of emotional exhaustion and peer-rated service delivery
    • Grandey, A. (2003). When ‘the show must go on’: Surface and deep acting as determinants of emotional exhaustion and peer-rated service delivery. Academy of Management Journal, 46, 86–96.
    • (2003) Academy of Management Journal , vol.46 , pp. 86-96
    • Grandey, A.1
  • 66
    • 39049102243 scopus 로고    scopus 로고
    • Emotion cycles: On the social influence of emotions in organizations
    • Hareli, S., & Rafaeli, A. (2008). Emotion cycles: On the social influence of emotions in organizations, Research in Organizational Behavior, 28, 35–59.
    • (2008) Research in Organizational Behavior , vol.28 , pp. 35-59
    • Hareli, S.1    Rafaeli, A.2
  • 67
    • 84916981299 scopus 로고    scopus 로고
    • The emotional consequences of service work:An ethnographic examination of hair salon workers
    • Hill, T.D., & Bradley, C. (2010). The emotional consequences of service work:An ethnographic examination of hair salon workers. Sociological Focus, 43, 41–60.
    • (2010) Sociological Focus , vol.43 , pp. 41-60
    • Hill, T.D.1    Bradley, C.2
  • 69
    • 34247849734 scopus 로고
    • Caring for the caregivers: Patterns of organizational caregiving
    • Kahn, W. A. (1993). Caring for the caregivers: Patterns of organizational caregiving. Administrative Science Quarterly, 38, 539–563.
    • (1993) Administrative Science Quarterly , vol.38 , pp. 539-563
    • Kahn, W.A.1
  • 70
    • 21344492537 scopus 로고
    • Social loafing: A meta-analytic review and theoretical integration
    • Karau, S., & Williams, K. (1993). Social loafing: A meta-analytic review and theoretical integration. Journal of Personality and Social Psychology, 65, 681–706.
    • (1993) Journal of Personality and Social Psychology , vol.65 , pp. 681-706
    • Karau, S.1    Williams, K.2
  • 72
    • 33947388234 scopus 로고
    • Intraorganizational influence tactics: Exploration of getting one’s way
    • Kipnis, D., Schmidt, S. M., & Wilkinson, I. (1980). Intraorganizational influence tactics: Exploration of getting one’s way. Journal of Applied Psychology, 65, 440–452.
    • (1980) Journal of Applied Psychology , vol.65 , pp. 440-452
    • Kipnis, D.1    Schmidt, S.M.2    Wilkinson, I.3
  • 73
    • 0034131604 scopus 로고    scopus 로고
    • Reciprocal emotion management: Working together to maintain stratification in private law firms
    • Lively, K. J. (2000). Reciprocal emotion management: Working together to maintain stratification in private law firms. Work and Occupations, 27, 32–63.
    • (2000) Work and Occupations , vol.27 , pp. 32-63
    • Lively, K.J.1
  • 74
    • 0030558331 scopus 로고    scopus 로고
    • A funny thing happened: The management of consumer emotions in service encounters
    • Locke, K. (1996). A funny thing happened: The management of consumer emotions in service encounters. Organization Science, 7, 40–59.
    • (1996) Organization Science , vol.7 , pp. 40-59
    • Locke, K.1
  • 76
    • 73149091887 scopus 로고    scopus 로고
    • The source of display rules and their effects on primary health care professionals’ wellbeing
    • Martínez-Iñigo, D., Totterdell, P., Alcover, D. M., & Holman, D. (2009).The source of display rules and their effects on primary health care professionals’ wellbeing. Spanish Journal of Psychology, 12, 618–631.
    • (2009) Spanish Journal of Psychology , vol.12 , pp. 618-631
    • Martínez-Iñigo, D.1    Totterdell, P.2    Alcover, D.M.3    Holman, D.4
  • 77
    • 35448980035 scopus 로고    scopus 로고
    • How emotions work: An analysis of the social functions of emotional expression in negotiations
    • Morris, M. W., & Keltner, D. (2000). How emotions work: An analysis of the social functions of emotional expression in negotiations. Research in Organizational Behavior, 22, 1–50.
    • (2000) Research in Organizational Behavior , vol.22 , pp. 1-50
    • Morris, M.W.1    Keltner, D.2
  • 79
    • 79952533913 scopus 로고    scopus 로고
    • Changing moods and influencing people: The use and effects of emotional influence behaviours at hmp grendon
    • Niven, K., Totterdell, P., & Holman, D. (2007). Changing moods and influencing people: The use and effects of emotional influence behaviours at HMP Grendon. The Prison Service Journal, 173, 39–45.
    • (2007) The Prison Service Journal , vol.173 , pp. 39-45
    • Niven, K.1    Totterdell, P.2    Holman, D.3
  • 80
    • 69049108679 scopus 로고    scopus 로고
    • A classification of controlled interpersonal affect regulation strategies
    • Niven, K., Totterdell, P., & Holman, D. (2009). A classification of controlled interpersonal affect regulation strategies. Emotion, 9, 498–509.
    • (2009) Emotion , vol.9 , pp. 498-509
    • Niven, K.1    Totterdell, P.2    Holman, D.3
  • 81
    • 79952536979 scopus 로고    scopus 로고
    • Emotion regulation of others and self (eros): The development and validation of a new individual difference measure
    • Niven, K., Totterdell, P., Stride, C. B., & Holman, D. (2011). Emotion Regulation of Others and Self (EROS): The development and validation of a new individual difference measure. Current Psychology, 30, 53–73.
    • (2011) Current Psychology , vol.30 , pp. 53-73
    • Niven, K.1    Totterdell, P.2    Stride, C.B.3    Holman, D.4
  • 82
    • 84856902962 scopus 로고    scopus 로고
    • Does regulating others’ feelings influence people’s own affective well-being?
    • Niven, K., Totterdell, P., Holman, D., & Headley, T. (2012). Does regulating others’ feelings influence people’s own affective well-being? Journal of Social Psychology, 152, 246–260.
    • (2012) Journal of Social Psychology , vol.152 , pp. 246-260
    • Niven, K.1    Totterdell, P.2    Holman, D.3    Headley, T.4
  • 85
    • 0035643026 scopus 로고    scopus 로고
    • Service with a smile: Emotional contagion in the service encounter
    • Pugh, S. D. (2001). Service with a smile: Emotional contagion in the service encounter. Academy of Management Journal, 44, 1018–1027.
    • (2001) Academy of Management Journal , vol.44 , pp. 1018-1027
    • Pugh, S.D.1
  • 86
    • 0033242129 scopus 로고    scopus 로고
    • The consequences of emotional labor: Effects on work stress, job satisfaction, and well-being
    • Pugliesi, K. (1999). The consequences of emotional labor: Effects on work stress, job satisfaction, and well-being. Motivation and Emotion, 23, 135–154.
    • (1999) Motivation and Emotion , vol.23 , pp. 135-154
    • Pugliesi, K.1
  • 88
    • 0003155181 scopus 로고
    • Expression of emotion as part of the work role
    • Rafaeli, A., & Sutton, R. I. (1987). Expression of emotion as part of the work role. Academy of Management Review, 12, 23–37.
    • (1987) Academy of Management Review , vol.12 , pp. 23-37
    • Rafaeli, A.1    Sutton, R.I.2
  • 89
    • 0000307324 scopus 로고
    • Emotional contrast strategies as means of social influence: Lessons from criminal interrogators and bill collectors
    • Rafaeli, A., & Sutton, R. I. (1991). Emotional contrast strategies as means of social influence: Lessons from criminal interrogators and bill collectors. Academy of Management Journal, 34, 749–775.
    • (1991) Academy of Management Journal , vol.34 , pp. 749-775
    • Rafaeli, A.1    Sutton, R.I.2
  • 90
    • 85051141345 scopus 로고    scopus 로고
    • Social sharing of emotion: New evidence and new questions
    • W. Stroebe & M. Hewstone (Eds.), Chichester, UK:Wiley
    • Rimé, B., Finkenauer, C., Luminet, O., Zech, E., & Philippot, P. (1998). Social sharing of emotion: New evidence and new questions. in W. Stroebe & M. Hewstone (Eds.), European Review of Social Psychology (pp.145–189). Chichester, UK:Wiley.
    • (1998) European Review of Social Psychology , pp. 145-189
    • Rimé, B.1    Finkenauer, C.2    Luminet, O.3    Zech, E.4    Philippot, P.5
  • 91
    • 58149372958 scopus 로고
    • Mood, misattribution, and judgments of wellbeing: Informative and directive functions of affective states
    • Schwarz, N., & Clore, G. L. (1983). Mood, misattribution, and judgments of wellbeing: Informative and directive functions of affective states. Journal of Personality and Social Psychology, 45, 513–523.
    • (1983) Journal of Personality and Social Psychology , vol.45 , pp. 513-523
    • Schwarz, N.1    Clore, G.L.2
  • 92
    • 34548337301 scopus 로고    scopus 로고
    • The effect of compliments on tipping behavior in hairstyling salons
    • Seiter, J. S., & Dutson, E. (2007). The effect of compliments on tipping behavior in hairstyling salons. Journal of Applied Social Psychology, 37, 1999–2007.
    • (2007) Journal of Applied Social Psychology , vol.37 , pp. 1999-2007
    • Seiter, J.S.1    Dutson, E.2
  • 93
    • 68349101900 scopus 로고    scopus 로고
    • Time-dependent observational and diary methodologies for assessing social referencing and interpersonal emotion regulation
    • Simons, G., & Parkinson, B. (2009). Time-dependent observational and diary methodologies for assessing social referencing and interpersonal emotion regulation. Contemporary Social Science: Journal of the Academy of Social Sciences, 4, 175–186.
    • (2009) Contemporary Social Science: Journal of the Academy of Social Sciences , vol.4 , pp. 175-186
    • Simons, G.1    Parkinson, B.2
  • 94
    • 43049166545 scopus 로고    scopus 로고
    • Passion work: The joint production of emotional labor in professional wrestling
    • Smith, R. T. (2008). Passion work: The joint production of emotional labor in professional wrestling. Social Psychology Quarterly, 71, 157–176.
    • (2008) Social Psychology Quarterly , vol.71 , pp. 157-176
    • Smith, R.T.1
  • 95
    • 34548597004 scopus 로고
    • Maintaining norms about expressed emotions: The case of bill collectors
    • Sutton, R. I. (1991). Maintaining norms about expressed emotions: The case of bill collectors. Administrative Science Quarterly, 36, 245–268.
    • (1991) Administrative Science Quarterly , vol.36 , pp. 245-268
    • Sutton, R.I.1
  • 96
    • 17444400973 scopus 로고    scopus 로고
    • The contagious leader: Impact of the leader’s mood on the mood of group members, group affective tone, and group processes
    • Sy, T., Côté, S., & Saavedra, R. (2005). The contagious leader: Impact of the leader’s mood on the mood of group members, group affective tone, and group processes. Journal of Applied Psychology, 90, 295–305.
    • (2005) Journal of Applied Psychology , vol.90 , pp. 295-305
    • Sy, T.1    Côté, S.2    Saavedra, R.3
  • 97
    • 77954010981 scopus 로고    scopus 로고
    • The role of group member affect in the relationship between trust and cooperation
    • Tanghe, J., Wisse, B., & Van der Flier, H. (2010). The role of group member affect in the relationship between trust and cooperation. British Journal of Management, 21, 359–374.
    • (2010) British Journal of Management , vol.21 , pp. 359-374
    • Tanghe, J.1    Wisse, B.2    Van Der Flier, H.3
  • 98
    • 22144487762 scopus 로고    scopus 로고
    • Development and validation of a self-report measure of emotional intelligence as a multidimensional trait domain
    • Tett, R. P., Fox, K. E., & Wang, A. (2005). Development and validation of a self-report measure of emotional intelligence as a multidimensional trait domain. Personality and Social Psychology Bulletin, 31, 859–888.
    • (2005) Personality and Social Psychology Bulletin , vol.31 , pp. 859-888
    • Tett, R.P.1    Fox, K.E.2    Wang, A.3
  • 99
    • 0030160184 scopus 로고    scopus 로고
    • Managing the emotions of others
    • Thoits, P. A. (1996). Managing the emotions of others. Symbolic Interaction, 19, 85–109.
    • (1996) Symbolic Interaction , vol.19 , pp. 85-109
    • Thoits, P.A.1
  • 102
    • 0038476381 scopus 로고    scopus 로고
    • Emotional regulation in customer service roles: Testing a model of emotional labor
    • Totterdell, P., & Holman, D. (2003). Emotional regulation in customer service roles: Testing a model of emotional labor. Journal of Occupational Health Psychology, 8, 55–73.
    • (2003) Journal of Occupational Health Psychology , vol.8 , pp. 55-73
    • Totterdell, P.1    Holman, D.2
  • 103
    • 7444267465 scopus 로고    scopus 로고
    • Affective networks:A structural analysis of the relationship between work ties and job-related affect
    • Totterdell, P., Wall, T., Holman, D., Diamond, H., & Epitropaki, O. (2004). Affective networks:A structural analysis of the relationship between work ties and job-related affect. Journal of Applied Psychology, 89, 854–867.
    • (2004) Journal of Applied Psychology , vol.89 , pp. 854-867
    • Totterdell, P.1    Wall, T.2    Holman, D.3    Diamond, H.4    Epitropaki, O.5
  • 104
    • 21144457677 scopus 로고    scopus 로고
    • It’s not only clients: Studying emotion work with clients and co-workers with an event-sampling approach
    • Tschan, F., Rochat, S., & Zapf, D. (2005). It’s not only clients: Studying emotion work with clients and co-workers with an event-sampling approach. Journal of Occupational and Organizational Psychology, 78, 195–220.
    • (2005) Journal of Occupational and Organizational Psychology , vol.78 , pp. 195-220
    • Tschan, F.1    Rochat, S.2    Zapf, D.3
  • 105
    • 68049142279 scopus 로고    scopus 로고
    • How emotions regulate social life: The emotions as social information (easi) model
    • Van Kleef, G.A. (2009). How emotions regulate social life: The emotions as social information (EASI) model. Current Directions in Psychological Science, 18, 184–188.
    • (2009) Current Directions in Psychological Science , vol.18 , pp. 184-188
    • Van Kleef, G.A.1
  • 106
    • 34247473886 scopus 로고    scopus 로고
    • Building genuine trust through interpersonal emotion management: A threat regulation model of trust and collaboration across boundaries
    • Williams, M. (2007). Building genuine trust through interpersonal emotion management: A threat regulation model of trust and collaboration across boundaries. Academy of Management Review, 32, 595–621.
    • (2007) Academy of Management Review , vol.32 , pp. 595-621
    • Williams, M.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.