A Classification of Controlled Interpersonal Affect Regulation Strategies

Emotion

Volumn 9, Issue 4, 2009, Pages 498-509

  Niven, Karen ^a   Totterdell, Peter ^a   Holman, David ^a  

^a UNIVERSITY OF SHEFFIELD   (United Kingdom)

Author keywords

affect regulation; classification; emotion management; influence; mood

Indexed keywords

ADULT; AFFECT; ARTICLE; COGNITION; CONTROLLED STUDY; EMOTION; EMOTIONALITY; FEMALE; HUMAN; HUMAN RELATION; MALE; QUESTIONNAIRE; SELF REPORT;

ADOLESCENT; ADULT; AFFECT; COMMUNICATION; FEMALE; HUMANS; INTERNAL-EXTERNAL CONTROL; INTERPERSONAL RELATIONS; MALE; MOTIVATION; PERSONAL CONSTRUCT THEORY; SOCIAL BEHAVIOR; YOUNG ADULT;

EID: 69049108679     PISSN: 15283542     EISSN: None     Source Type: Journal    
DOI: 10.1037/a0015962     Document Type: Article

References (51)

1. Aldenderfer M.S., and Blashfield R.K. Cluster analysis (1984), Sage, Newbury Park, CA
2. Buss D.M. Manipulation in close relationships: Five personality factors in interactional context. Journal of Personality 60 (1992) 477-499
3. Buss D.M., Gomes M., Higgins D.S., and Lauterbach K. Tactics of manipulation. Journal of Personality and Social Psychology 52 (1987) 1219-1229
4. Cahill S.E., and Eggleston R. Managing emotions in public: The case of wheelchair users. Social Psychology Quarterly 57 (1994) 300-312
5. Cohen J. Statistical power analysis for the behavioral sciences. 2nd ed. (1988), Erlbaum, Hillsdale, NJ
6. Crawley E.M. Emotion and performance: Prison officers and the presentation of staff in prisons. Punishment and Society 6 (2004) 411-427
7. Cross R., Baker W., and Parker A. What creates energy in organizations?. Sloan Management Review 44 (2003) 51-57
8. Eisenberg N., Fabes R.A., Guthrie I.K., and Reiser M. Dispositional emotionality and regulation: Their role in predicting quality of social functioning. Journal of Personality and Social Psychology 78 (2000) 136-157
9. Field T. The effects of mothers' physical and emotional unavailability on emotion regulation. Monographs of the Society for Research in Child Development 59 (1994) 208-227
10. Fitzpatrick M.A., and Indvik J. The instrumental and expressive domains of marital communication. Human Communication Research 8 (1982) 195-213
11. Francis L.E., Monahan K., and Berger C. A laughing matter? The uses of humor in medical interactions. Motivation and Emotion 23 (1999) 154-177
12. Frost P.J., and Robinson S. The toxic handler: Organizational hero and casualty. Harvard Business Review 77 (1999) 96-106
13. Gianino A., and Tronick E.Z. The mutual regulation model: The infant's self and interactive regulation and coping defense capacities. In: Field T., McCabe P., and Schneiderman N. (Eds). Stress and coping across development (1988), Erlbaum, Hillsdale, NJ 47-68
14. Goffman E. On face-work: An analysis of ritual elements in social interaction. Psychiatry 18 (1955) 213-231
15. Gross J.J. Antecedent- and response-focused emotion regulation: Divergent consequences for experience, expression, and physiology. Journal of Personality and Social Psychology 74 (1998) 224-237
16. Gross J.J. Emotion regulation: Past, present, future. Cognition and Emotion 13 (1999) 551-573
17. Gross J.J., and Thompson R.A. Emotion regulation: Conceptual foundations. In: Gross J.J. (Ed). Handbook of emotion regulation (2007), Guilford Press, New York 3-26
18. Henderson M., and Argyle M. Social support by four categories of work colleagues: Relationships between activities, stress and satisfaction. Journal of Occupational Behavior 6 (1985) 229-239
19. House J.S., and Kahn R.L. Measures and concepts of social support. In: Cohen S., and Syme S.L. (Eds). Social support and health (1985), Academic Press, Orlando, FL 79-108
20. Jones E.E., and Pittman T.S. Toward a general theory of strategic self-presentation. In: Suls J. (Ed). Psychological perspectives on the self (1982), Erlbaum, Hillsdale, NJ 231-262
21. Kahn W.A. Caring for the caregivers: Patterns of organizational caregiving. Administrative Science Quarterly 38 (1993) 539-563
22. Kipnis D., Schmidt S.M., and Wilkinson I. Intraorganizational influence tactics: Exploration of getting one's way. Journal of Applied Psychology 65 (1980) 440-452
23. Lively K.J. Reciprocal emotion management: Working together to maintain stratification in private law firms. Work and Occupations 27 (2000) 32-63
24. Locke K. A funny thing happened: The management of consumer emotions in service encounters. Organization Science 7 (1996) 40-59
25. Neuman J.H., and Baron R.A. Workplace violence and workplace aggression: Evidence concerning specific forms, potential causes, and preferred targets. Journal of Management 24 (1998) 391-419
26. Parkinson B., Fischer A.H., and Manstead A.S.R. Emotion in social relations: Cultural, group, and interpersonal processes (2005), Psychology Press, New York
27. Parkinson B., and Totterdell P. Classifying affect regulation strategies. Cognition and Emotion 13 (1999) 277-303
28. Parkinson B., Totterdell P., Briner R.B., and Reynolds S. Changing moods: The psychology of mood and mood regulation (1996), Longman, Harlow, United Kingdom
29. Parrott W.G. Beyond hedonism: Motives for inhibiting good moods and for maintaining bad moods. In: Pennebaker W.A. (Ed). Handbook of mental control (1993), Prentice Hall, Englewood Cliffs, NJ 279-305
30. Pierce J.L. Emotional labor among paralegals. Annals of the American Academy of Political and Social Science 561 (1999) 127-142
31. Rafaeli A., and Sutton R.I. Busy stores and demanding customers: How do they affect the display of positive emotion?. Academy of Management Journal 33 (1990) 623-637
32. Rafaeli A., and Sutton R.I. Emotional contrast strategies as means of social influence: Lessons from criminal interrogators and bill collectors. Academy of Management Journal 34 (1991) 749-775
33. Romesburg H.C. Cluster analysis for researchers (1984), Lifetime Learning Publications, Belmont, CA
34. Scheier M.F., and Carver C.S. A model of behavioral self-regulation: Translating intention into action. Advances in Experimental Social Psychology 21 (1988) 303-346
35. Schrock D., Holden D., and Reid L. Creating emotional resonance: Interpersonal emotion work and motivational framing in a transgender community. Social Problems 51 (2004) 61-81
36. Shaver P., Schwartz J., Kirson D., and O'Connor C. Emotion knowledge: Further exploration of a prototype approach. Journal of Personality and Social Psychology 52 (1987) 1061-1086
37. Shiffrin R.M., and Schneider W. Controlled and automatic human information processing: Perceptual learning, automatic attending and a general theory. Psychological Review 84 (1977) 127-190
38. Sokal R.R., and Michener C.D. A statistical method for evaluating systematic relationships. University of Kansas Scientific Bulletin 38 (1958) 1409-1438
39. Sutton R.I. Maintaining norms about expressed emotions: The case of bill collectors. Administrative Science Quarterly 36 (1991) 245-268
40. Taylor P.J. A cylindrical model of communication behavior in crisis negotiations. Human Communication Research 28 (2002) 7-48
41. Thayer R.E., Newman R., and McClain T.M. Self-regulation of mood: Strategies for changing a bad mood, raising energy, and reducing tension. Journal of Personality and Social Psychology 67 (1994) 910-925
42. Thoits P.A. Managing the emotions of others. Symbolic Interaction 19 (1996) 85-109
43. Thompson R.A., and Meyer S. Socialization of emotion regulation in the family. In: Gross J.J. (Ed). Handbook of emotion regulation (2007), Guilford Press, New York 249-268
44. Totterdell P., and Holman D. Emotional regulation in customer service roles: Testing a model of emotional labor. Journal of Occupational Health Psychology 8 (2003) 55-73
45. Totterdell P., Kellett S., Teuchmann K., and Briner R.B. Evidence of mood linkage in work groups. Journal of Personality and Social Psychology 74 (1998) 1504-1515
46. Tullis T., and Wood L. How many users are enough for a card-sorting study?. Proceedings University Press of America 2004 (2004) Minneapolis, June 7-11, 2004
47. Vangelisti A.L., Daly J.A., and Rudnick J.R. Making people feel guilty in conversations: Techniques and correlates. Human Communication Research 18 (1991) 3-39
48. Waddington K. Using diaries to explore the characteristics of work-related gossip: Methodological considerations from exploratory multimethod research. Journal of Occupational and Organizational Psychology 78 (2005) 221-236
49. Watson D., and Tellegen A. Toward a consensual structure of mood. Psychological Bulletin 98 (1985) 219-235
50. Westen D. Towards an integrative model of affect regulation: Applications to social-psychological research. Journal of Personality 62 (1994) 641-667
51. Wiggins J.S. A psychological taxonomy of trait-descriptive terms: The interpersonal domain. Journal of Personality and Social Psychology 33 (1979) 409-420