A Funny Thing Happened! the Management of Consumer Emotions in Service Encounters

Organization Science

Volumn 7, Issue 1, 1996, Pages 40-59

  Locke, Karen ^a  

^a The College of William and Mary   (United States)

Author keywords

Comedy; Emotion Management; Humor; Qualitative Research; Service Encounters

Indexed keywords

EID: 0030558331     PISSN: 10477039     EISSN: None     Source Type: Journal    
DOI: 10.1287/orsc.7.1.40     Document Type: Article

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