Understanding the Drivers of Job Satisfaction of Frontline Service Employees: Learning From “Lost Employees”

Journal of Service Research

Volumn 17, Issue 4, 2014, Pages 367-380

  Kumar, Piyush ^a   Dass, Mayukh ^b   Topaloglu, Omer ^c  

^a UNIVERSITY OF GEORGIA   (United States)

^b TEXAS TECH UNIVERSITY   (United States)

^c EASTERN ILLINOIS UNIVERSITY   (United States)

Author keywords

employee retention; employee turnover; frontline service employees; job satisfaction; latent class models; turnover intention

Indexed keywords

EID: 84910055936     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/1094670514540981     Document Type: Article

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