Conceptualizing visitor satisfaction management in heritage settings: An exploratory blueprinting analysis of Leeds Castle, Kent

Tourism Management

Volumn 19, Issue 6, 1998, Pages 545-554

  Laws, Eric ^a  

^a QUEENSLAND UNIVERSITY OF TECHNOLOGY   (Australia)

Author keywords

Diary research; Heritage; Service blueprint; Service design; Service quality

Indexed keywords

HERITAGE TOURISM; PUBLIC ATTITUDE; TOURISM MANAGEMENT;

ENGLAND; KENT; UNITED KINGDOM;

EID: 0032423536     PISSN: None     EISSN: 02615177     Source Type: Journal    
DOI: 10.1016/S0261-5177(98)00056-9     Document Type: Article

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