The effects of perceived crowding, emotional dissonance, and emotional exhaustion on critical job outcomes: A study of ground staff in the airline industry

Journal of Air Transport Management

Volumn 40, Issue , 2014, Pages 182-191

  Karatepe, Osman M ^a   Choubtarash, Homa ^a  

^a EASTERN MEDITERRANEAN UNIVERSITY   (Turkey)

Author keywords

Emotional dissonance; Emotional exhaustion; Ground staff; Job outcomes; Low cost airlines; Perceived crowding

Indexed keywords

AIRLINE INDUSTRY; AIRPORT; PERFORMANCE ASSESSMENT; PSYCHOLOGY; RESEARCH WORK; SOCIAL BEHAVIOR;

TURKEY;

EID: 84905223586     PISSN: 09696997     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jairtraman.2014.07.006     Document Type: Article

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