Rejuvenating importance-performance analysis

Journal of Service Management

Volumn 22, Issue 3, 2011, Pages 409-430

  Arbore, Alessandro ^a   Busacca, Bruno ^a  

^a BOCCONI UNIVERSITY   (Italy)

Author keywords

Customer retention; Customer satisfaction; Importance performance analysis; Three factor theory

Indexed keywords

EID: 79959621625     PISSN: 17575818     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564231111136890     Document Type: Review

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