Stated-importance versus derived-importance customer satisfaction measurement

Journal of Services Marketing

Volumn 16, Issue 4, 2002, Pages 285-301

  Chu, Ray ^a  

^a Cathay Pacific Airways ^*  (Hong Kong)

Author keywords

Customer satisfaction; Measurement

Indexed keywords

EID: 84986067691     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876040210433202     Document Type: Article

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