U.S. customer perceptions toward Chinese restaurant service quality: An importance and performance approach

Journal of Foodservice Business Research

Volumn 14, Issue 3, 2011, Pages 290-308

  Ma, Emily ^a   Qu, Hailin ^a   Njite, David ^a  

^a OKLAHOMA STATE UNIVERSITY   (United States)

Author keywords

Chinese restaurant; Importanceperformance analysis; Service quality

Indexed keywords

EID: 80051744718     PISSN: 15378020     EISSN: 15378039     Source Type: Journal    
DOI: 10.1080/15378020.2011.594390     Document Type: Article

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