Importance-performance analysis of service attributes and its impact on decision making in the mobile telecommunication industry

Measuring Business Excellence

Volumn 13, Issue 1, 2009, Pages 82-92

  Pezeshki, Vahid ^a   Mousavi, Alireza ^a   Grant, Susan ^a  

^a BRUNEL UNIVERSITY   (United Kingdom)

Author keywords

Customer satisfaction; Decision making; Mobile communication systems; Resource management

Indexed keywords

EID: 70349417004     PISSN: 13683047     EISSN: None     Source Type: Journal    
DOI: 10.1108/13683040910943072     Document Type: Article

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