Applying importance-performance analysis to compare the changes of a convenient store

Quality and Quantity

Volumn 43, Issue 3, 2009, Pages 391-400

  Shieh, Jiunn I ^a   Wu, Hsin Hung ^b  

^a ASIA UNIVERSITY   (Taiwan)

^b NATIONAL CHANGHUA UNIVERSITY OF EDUCATION   (Taiwan)

Author keywords

Convenient store; Importance performance analysis; Service quality; Variance based method

Indexed keywords

EID: 64749115334     PISSN: 00335177     EISSN: 15737845     Source Type: Journal    
DOI: 10.1007/s11135-007-9111-5     Document Type: Article

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