Understanding Municipal Service Integration: An Exploratory Study of 311 Contact Centers

Journal of Urban Technology

Volumn 21, Issue 1, 2014, Pages 57-78

  Nam, Taewoo ^a   Pardo, Theresa A ^b  

^a Myong Ji University   (South Korea)

^b STATE UNIVERSITY OF NEW YORK   (United States)

Author keywords

311 contact center; citizen centric service; e government; service integration; shared service

Indexed keywords

GOVERNMENT; INFORMATION TECHNOLOGY; INVESTMENT; TECHNOLOGICAL DEVELOPMENT;

NEW YORK [NEW YORK (STT)]; NEW YORK [UNITED STATES]; PENNSYLVANIA; PHILADELPHIA; UNITED STATES;

EID: 84901460682     PISSN: 10630732     EISSN: 14661853     Source Type: Journal    
DOI: 10.1080/10630732.2014.887933     Document Type: Article

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