Customer Relationship Management (CRM) technology and organizational change: Evidence for the bureaucratic and e-Government paradigms

Government Information Quarterly

Volumn 28, Issue 3, 2011, Pages 346-353

  Reddick, Christopher G ^a  

^a UNIVERSITY OF TEXAS AT SAN ANTONIO   (United States)

Author keywords

Customer Relationship Management; E Government; Organizational change; Survey research

Indexed keywords

EID: 79959213088     PISSN: 0740624X     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.giq.2010.08.005     Document Type: Article

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