메뉴 건너뛰기




Volumn 12, Issue 2, 2006, Pages 191-205

Improving shared service implementation: Adopting lessons from the BPR movement

Author keywords

Business process re engineering; Organizational change; Organizational processes

Indexed keywords


EID: 33645511448     PISSN: 14637154     EISSN: None     Source Type: Journal    
DOI: 10.1108/14637150610657530     Document Type: Article
Times cited : (78)

References (56)
  • 3
    • 84912129234 scopus 로고
    • Preconditions for BPR success: And how to prevent failures
    • Bashein, B.J., Markus, M.L. and Riley, P. (1994), "Preconditions for BPR success: and how to prevent failures", Information Systems Management, Vol. 11 No. 2, pp. 7-13.
    • (1994) Information Systems Management , vol.11 , Issue.2 , pp. 7-13
    • Bashein, B.J.1    Markus, M.L.2    Riley, P.3
  • 6
    • 33645509637 scopus 로고    scopus 로고
    • Business locations Europe: Shared service centres
    • November 5
    • Cassell, M. (1997), "Business locations Europe: shared service centres", Financial Times, November 5, p. 2.
    • (1997) Financial Times , pp. 2
    • Cassell, M.1
  • 7
    • 33645531295 scopus 로고    scopus 로고
    • Shared services moving beyond success
    • Cecil, B. (2000), "Shared services moving beyond success", Strategic Finance, Vol. 81 No. 10, pp. 64-8.
    • (2000) Strategic Finance , vol.81 , Issue.10 , pp. 64-8
    • Cecil, B.1
  • 8
    • 84993087850 scopus 로고    scopus 로고
    • Learning to share
    • Connell, R. (1996), "Learning to share", Journal of Business Strategy, Vol. 17 No. 2, pp. 55-8.
    • (1996) Journal of Business Strategy , vol.17 , Issue.2 , pp. 55-8
    • Connell, R.1
  • 9
    • 0003816118 scopus 로고
    • Harvard Business School Press Boston, MA
    • Davenport, T.H. (1993), Process Innovation, Harvard Business School Press, Boston, MA.
    • (1993) Process Innovation
    • Davenport, T.H.1
  • 10
    • 0001878452 scopus 로고
    • The fad that forgot people
    • available at: www.fastcompany.com/online/01/reengin.html (accessed October 29, 2003)
    • Davenport, T.H. (1995), "The fad that forgot people", Fast Company, No. 1, p. 70ff, available at: www.fastcompany.com/online/01/reengin. html (accessed October 29, 2003).
    • (1995) Fast Company , Issue.1
    • Davenport, T.H.1
  • 12
    • 0002481047 scopus 로고
    • The new industrial engineering: Information technology and business process redesign
    • Davenport, T.H. and Short, J.E. (1990), "The new industrial engineering: information technology and business process redesign", Sloan Management Review, Vol. 31 No. 4, pp. 11-27.
    • (1990) Sloan Management Review , vol.31 , Issue.4 , pp. 11-27
    • Davenport, T.H.1    Short, J.E.2
  • 13
    • 53349116885 scopus 로고
    • Reengineering: Business change of mythic proportions?
    • Davenport, T.H. and Stoddard, D.B. (1994), "Reengineering: business change of mythic proportions?", MIS Quarterly, Vol. 18 No. 2, pp. 121-7.
    • (1994) MIS Quarterly , vol.18 , Issue.2 , pp. 121-7
    • Davenport, T.H.1    Stoddard, D.B.2
  • 14
    • 84986076986 scopus 로고    scopus 로고
    • What killed BPR? Some evidence from the literature
    • Deakins, E. and Makgill, H.H. (1997), "What killed BPR? Some evidence from the literature", Business Process Management Journal, Vol. 3 No. 1, pp. 81-108.
    • (1997) Business Process Management Journal , vol.3 , Issue.1 , pp. 81-108
    • Deakins, E.1    Makgill, H.H.2
  • 15
    • 0000953669 scopus 로고
    • The iron cage revisited: Institutional isomorphism and collective rationality in organizational fields
    • DiMaggio, P. and Powell, W.W. (1983), "The iron cage revisited: institutional isomorphism and collective rationality in organizational fields", American Sociological Review, Vol. 48 No. 2, pp. 147-60.
    • (1983) American Sociological Review , vol.48 , Issue.2 , pp. 147-60
    • Dimaggio, P.1    Powell, W.W.2
  • 16
    • 71549115820 scopus 로고
    • Strategies for business process reengineering: Evidence from weld studies
    • Earl, M.J., Sampler, J.L. and Short, J.E. (1995), "Strategies for business process reengineering: evidence from weld studies", Journal of Management Information Systems, Vol. 12 No. 1, pp. 31-56.
    • (1995) Journal of Management Information Systems , vol.12 , Issue.1 , pp. 31-56
    • Earl, M.J.1    Sampler, J.L.2    Short, J.E.3
  • 17
    • 0002224909 scopus 로고
    • Punctuated equilibria: An alternative to phyletic gradualism
    • Schopf, T.J.M. Freeman, Cooper & Co. San Francisco, CA
    • Eldredge, N. and Gould, S.J. (1972), "Punctuated equilibria: an alternative to phyletic gradualism", in Schopf, T.J.M. (Ed.), Models in Paleobiology, Freeman, Cooper & Co., San Francisco, CA.
    • (1972) Models in Paleobiology
    • Eldredge, N.1    Gould, S.J.2
  • 18
    • 84992997103 scopus 로고    scopus 로고
    • Shared services grows up
    • Forst, L.I. (2001), "Shared services grows up", Journal of Business Strategy, Vol. 22 No. 4, pp. 13-15.
    • (2001) Journal of Business Strategy , vol.22 , Issue.4 , pp. 13-15
    • Forst, L.I.1
  • 19
    • 33645509845 scopus 로고    scopus 로고
    • IMA produces SMA on shared services and two others
    • Funk, T.L. (2000), "IMA produces SMA on shared services and two others", Strategic Finance, Vol. 81 No. 8, pp. 67-8.
    • (2000) Strategic Finance , vol.81 , Issue.8 , pp. 67-8
    • Funk, T.L.1
  • 21
    • 33645522390 scopus 로고    scopus 로고
    • Patterns of change and action: A socio-pragmatic perspective on organisational change
    • Sundgren, B. Mrtensson, P. Mähring, M. Nilsson, K. The Economic Research Institute Stockholm
    • Goldkuhl, G. (2003), "Patterns of change and action: a socio-pragmatic perspective on organisational change", in Sundgren, B., Mrtensson, P., Mähring, M. and Nilsson, K. (Eds), Exploring Patterns in Information Management: Concepts and Perspectives for Understanding IT-Related Change, The Economic Research Institute, Stockholm, pp. 63-79.
    • (2003) Exploring Patterns in Information Management: Concepts and Perspectives for Understanding IT-Related Change , pp. 63-79
    • Goldkuhl, G.1
  • 23
    • 0001454118 scopus 로고
    • How to make reengineering really work
    • Hall, G., Rosenthal, J. and Wade, J. (1993), "How to make reengineering really work", Harvard Business Review, Vol. 71 No. 6, pp. 119-31.
    • (1993) Harvard Business Review , vol.71 , Issue.6 , pp. 119-31
    • Hall, G.1    Rosenthal, J.2    Wade, J.3
  • 26
    • 33645520101 scopus 로고    scopus 로고
    • Shared services: Simple idea can be tricky to execute
    • June 19
    • Jackson, T. (1997), "Shared services: simple idea can be tricky to execute", Financial Times, June 19, p. 4.
    • (1997) Financial Times , pp. 4
    • Jackson, T.1
  • 27
  • 30
    • 0001841217 scopus 로고    scopus 로고
    • Business process change: A study of methodologies, techniques, and tools
    • Kettinger, W.J., Teng, J.T.C. and Guha, S. (1997), "Business process change: a study of methodologies, techniques, and tools", MIS Quarterly, Vol. 21 No. 1, pp. 55-80.
    • (1997) MIS Quarterly , vol.21 , Issue.1 , pp. 55-80
    • Kettinger, W.J.1    Teng, J.T.C.2    Guha, S.3
  • 32
    • 21844495190 scopus 로고
    • Process reengineering: The strategic dimensions
    • King, W.R. (1994), "Process reengineering: the strategic dimensions", Information Systems Management, Vol. 11 No. 2, pp. 71-3.
    • (1994) Information Systems Management , vol.11 , Issue.2 , pp. 71-3
    • King, W.R.1
  • 33
    • 13644249522 scopus 로고
    • Implementation as mutal adoption of technology and organization
    • Leonard-Barton, D. (1988), "Implementation as mutal adoption of technology and organization", Research Policy, Vol. 17 No. 5, pp. 251-67.
    • (1988) Research Policy , vol.17 , Issue.5 , pp. 251-67
    • Leonard-Barton, D.1
  • 34
    • 33645524102 scopus 로고    scopus 로고
    • How to pool resources via the web
    • May 11
    • Lester, T. (2001), "How to pool resources via the web", Financial Times, May 11, p. 17.
    • (2001) Financial Times , pp. 17
    • Lester, T.1
  • 37
    • 0032156429 scopus 로고    scopus 로고
    • Business process redesign: An overview
    • Malhotra, Y. (1998), "Business process redesign: an overview", IEEE Engineering Management Review, Vol. 26 No. 3, pp. 27-31.
    • (1998) IEEE Engineering Management Review , vol.26 , Issue.3 , pp. 27-31
    • Malhotra, Y.1
  • 39
    • 0000057597 scopus 로고
    • Institutionalized organizations: Formal structure as myth and ceremony
    • Meyer, J.W. and Rowan, B. (1977), "Institutionalized organizations: formal structure as myth and ceremony", The American Journal of Sociology, Vol. 83 No. 2, pp. 340-63.
    • (1977) The American Journal of Sociology , vol.83 , Issue.2 , pp. 340-63
    • Meyer, J.W.1    Rowan, B.2
  • 40
    • 33645519561 scopus 로고    scopus 로고
    • Implementing shared services in Europe
    • available at: www.treasury-management.com/TOPICS/aaemu/emu6b.htm (accessed June 7, 2003)
    • Moller, P. (1997), "Implementing shared services in Europe", Treasury Management International, available at: www.treasury-management.com/ TOPICS/aaemu/emu6b.htm (accessed June 7, 2003).
    • (1997) Treasury Management International
    • Moller, P.1
  • 41
    • 84986019295 scopus 로고    scopus 로고
    • On the social implications of organizational reengineering: A phenomenological study of individual experiences of BPR process
    • Moreno, V. Jr (1999), "On the social implications of organizational reengineering: a phenomenological study of individual experiences of BPR process", Information Technology & People, Vol. 12 No. 4, pp. 359-88.
    • (1999) Information Technology & People , vol.12 , Issue.4 , pp. 359-88
    • Moreno Jr., V.1
  • 42
    • 33645502854 scopus 로고    scopus 로고
    • A monopoly facing competition: Sweden post's exploration of processes and descriptions
    • Nilsson, A.G. Tolis, C. Nellborn, C. Springer-Verlag Berlin
    • Nellborn, C. and Tolis, C. (1999), "A monopoly facing competition: Sweden post's exploration of processes and descriptions", in Nilsson, A.G., Tolis, C. and Nellborn, C. (Eds), Perspectives on Business Modelling: Understanding and Changing Organizations, Springer-Verlag, Berlin.
    • (1999) Perspectives on Business Modelling: Understanding and Changing Organizations
    • Nellborn, C.1    Tolis, C.2
  • 43
    • 84993725076 scopus 로고    scopus 로고
    • Call centre companies and new patterns of organization
    • Norling, P. (2001), "Call centre companies and new patterns of organization", Economic & Industrial Democracy, Vol. 22 No. 1, pp. 155-68.
    • (2001) Economic & Industrial Democracy , vol.22 , Issue.1 , pp. 155-68
    • Norling, P.1
  • 44
    • 0001153764 scopus 로고
    • Tactics of implementation
    • Nutt, P.C. (1986), "Tactics of implementation", Academy of Management Journal, Vol. 29 No. 2, pp. 230-61.
    • (1986) Academy of Management Journal , vol.29 , Issue.2 , pp. 230-61
    • Nutt, P.C.1
  • 49
    • 33644812747 scopus 로고    scopus 로고
    • Shared services
    • Shah, B. (1998), "Shared services", Industrial Management, Vol. 40 No. 5, pp. 4-8.
    • (1998) Industrial Management , vol.40 , Issue.5 , pp. 4-8
    • Shah, B.1
  • 51
    • 0002857188 scopus 로고
    • Business process redesign: Tactics for managing radical change
    • Stoddard, D.B. and Jarvenpaa, S.L. (1995), "Business process redesign: tactics for managing radical change", Journal of Management Information Systems, Vol. 12 No. 1, pp. 81-107.
    • (1995) Journal of Management Information Systems , vol.12 , Issue.1 , pp. 81-107
    • Stoddard, D.B.1    Jarvenpaa, S.L.2
  • 52
    • 84937317464 scopus 로고
    • Business process reengineering: Charting a strategic path for the information age
    • Teng, J., Grover, V. and Fiedler, K. (1994), "Business process reengineering: charting a strategic path for the information age", California Management Review, Vol. 36 No. 3, pp. 9-31.
    • (1994) California Management Review , vol.36 , Issue.3 , pp. 9-31
    • Teng, J.1    Grover, V.2    Fiedler, K.3
  • 53
    • 33644799958 scopus 로고    scopus 로고
    • Managing shared services with ABM
    • Triplett, A. and Scheumann, J. (2000), "Managing shared services with ABM", Strategic Finance, Vol. 81 No. 8, pp. 40-5.
    • (2000) Strategic Finance , vol.81 , Issue.8 , pp. 40-5
    • Triplett, A.1    Scheumann, J.2
  • 54
    • 0000359701 scopus 로고
    • Organizational evolution: A metamorphosis model of convergence and reorientation
    • Cummins, L. Staw, B. JAI Press Greenwich, CT
    • Tushman, M.L. and Romanelli, E. (1985), "Organizational evolution: a metamorphosis model of convergence and reorientation", in Cummins, L. and Staw, B. (Eds), Research in Organizational Behavior, JAI Press, Greenwich, CT, Vol. 7, pp. 171-222.
    • (1985) Research in Organizational Behavior , vol.7 , pp. 171-222
    • Tushman, M.L.1    Romanelli, E.2
  • 55
    • 84968082178 scopus 로고
    • Convergence and upheaval: Managing the unsteady pace of organizational evolution
    • Tushman, M.L., Newman, W.H. and Romanelli, E. (1986), "Convergence and upheaval: managing the unsteady pace of organizational evolution", California Management Review, Vol. 29 No. 1, pp. 29-44.
    • (1986) California Management Review , vol.29 , Issue.1 , pp. 29-44
    • Tushman, M.L.1    Newman, W.H.2    Romanelli, E.3
  • 56
    • 84871205200 scopus 로고    scopus 로고
    • SSE/EFI working paper series in Business Administration, No 2002:18 available at: http://swoba.hhs.se/hastba/abs/hastba2002018.htm (accessed October 29, 2003)
    • Ulbrich, F. and Nilsson, K. (2002), "Frgor kring ämnet information management i svenskt näringsliv vren 2002", SSE/EFI working paper series in Business Administration, No 2002:18, available at: http://swoba.hhs.se/hastba/abs/hastba2002018.htm (accessed October 29, 2003).
    • (2002) Frgor Kring Ämnet Information Management i Svenskt Näringsliv Vren 2002
    • Ulbrich, F.1    Nilsson, K.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.