-
3
-
-
84912129234
-
Preconditions for BPR success: And how to prevent failures
-
Bashein, B.J., Markus, M.L. and Riley, P. (1994), "Preconditions for BPR success: and how to prevent failures", Information Systems Management, Vol. 11 No. 2, pp. 7-13.
-
(1994)
Information Systems Management
, vol.11
, Issue.2
, pp. 7-13
-
-
Bashein, B.J.1
Markus, M.L.2
Riley, P.3
-
6
-
-
33645509637
-
Business locations Europe: Shared service centres
-
November 5
-
Cassell, M. (1997), "Business locations Europe: shared service centres", Financial Times, November 5, p. 2.
-
(1997)
Financial Times
, pp. 2
-
-
Cassell, M.1
-
7
-
-
33645531295
-
Shared services moving beyond success
-
Cecil, B. (2000), "Shared services moving beyond success", Strategic Finance, Vol. 81 No. 10, pp. 64-8.
-
(2000)
Strategic Finance
, vol.81
, Issue.10
, pp. 64-8
-
-
Cecil, B.1
-
8
-
-
84993087850
-
Learning to share
-
Connell, R. (1996), "Learning to share", Journal of Business Strategy, Vol. 17 No. 2, pp. 55-8.
-
(1996)
Journal of Business Strategy
, vol.17
, Issue.2
, pp. 55-8
-
-
Connell, R.1
-
9
-
-
0003816118
-
-
Harvard Business School Press Boston, MA
-
Davenport, T.H. (1993), Process Innovation, Harvard Business School Press, Boston, MA.
-
(1993)
Process Innovation
-
-
Davenport, T.H.1
-
10
-
-
0001878452
-
The fad that forgot people
-
available at: www.fastcompany.com/online/01/reengin.html (accessed October 29, 2003)
-
Davenport, T.H. (1995), "The fad that forgot people", Fast Company, No. 1, p. 70ff, available at: www.fastcompany.com/online/01/reengin. html (accessed October 29, 2003).
-
(1995)
Fast Company
, Issue.1
-
-
Davenport, T.H.1
-
11
-
-
0002271655
-
Managing information about processes
-
Davenport, T.H. and Beers, M.C. (1995), "Managing information about processes", Journal of Management Information Systems, Vol. 12 No. 1, pp. 57-80.
-
(1995)
Journal of Management Information Systems
, vol.12
, Issue.1
, pp. 57-80
-
-
Davenport, T.H.1
Beers, M.C.2
-
12
-
-
0002481047
-
The new industrial engineering: Information technology and business process redesign
-
Davenport, T.H. and Short, J.E. (1990), "The new industrial engineering: information technology and business process redesign", Sloan Management Review, Vol. 31 No. 4, pp. 11-27.
-
(1990)
Sloan Management Review
, vol.31
, Issue.4
, pp. 11-27
-
-
Davenport, T.H.1
Short, J.E.2
-
13
-
-
53349116885
-
Reengineering: Business change of mythic proportions?
-
Davenport, T.H. and Stoddard, D.B. (1994), "Reengineering: business change of mythic proportions?", MIS Quarterly, Vol. 18 No. 2, pp. 121-7.
-
(1994)
MIS Quarterly
, vol.18
, Issue.2
, pp. 121-7
-
-
Davenport, T.H.1
Stoddard, D.B.2
-
14
-
-
84986076986
-
What killed BPR? Some evidence from the literature
-
Deakins, E. and Makgill, H.H. (1997), "What killed BPR? Some evidence from the literature", Business Process Management Journal, Vol. 3 No. 1, pp. 81-108.
-
(1997)
Business Process Management Journal
, vol.3
, Issue.1
, pp. 81-108
-
-
Deakins, E.1
Makgill, H.H.2
-
15
-
-
0000953669
-
The iron cage revisited: Institutional isomorphism and collective rationality in organizational fields
-
DiMaggio, P. and Powell, W.W. (1983), "The iron cage revisited: institutional isomorphism and collective rationality in organizational fields", American Sociological Review, Vol. 48 No. 2, pp. 147-60.
-
(1983)
American Sociological Review
, vol.48
, Issue.2
, pp. 147-60
-
-
Dimaggio, P.1
Powell, W.W.2
-
16
-
-
71549115820
-
Strategies for business process reengineering: Evidence from weld studies
-
Earl, M.J., Sampler, J.L. and Short, J.E. (1995), "Strategies for business process reengineering: evidence from weld studies", Journal of Management Information Systems, Vol. 12 No. 1, pp. 31-56.
-
(1995)
Journal of Management Information Systems
, vol.12
, Issue.1
, pp. 31-56
-
-
Earl, M.J.1
Sampler, J.L.2
Short, J.E.3
-
17
-
-
0002224909
-
Punctuated equilibria: An alternative to phyletic gradualism
-
Schopf, T.J.M. Freeman, Cooper & Co. San Francisco, CA
-
Eldredge, N. and Gould, S.J. (1972), "Punctuated equilibria: an alternative to phyletic gradualism", in Schopf, T.J.M. (Ed.), Models in Paleobiology, Freeman, Cooper & Co., San Francisco, CA.
-
(1972)
Models in Paleobiology
-
-
Eldredge, N.1
Gould, S.J.2
-
18
-
-
84992997103
-
Shared services grows up
-
Forst, L.I. (2001), "Shared services grows up", Journal of Business Strategy, Vol. 22 No. 4, pp. 13-15.
-
(2001)
Journal of Business Strategy
, vol.22
, Issue.4
, pp. 13-15
-
-
Forst, L.I.1
-
19
-
-
33645509845
-
IMA produces SMA on shared services and two others
-
Funk, T.L. (2000), "IMA produces SMA on shared services and two others", Strategic Finance, Vol. 81 No. 8, pp. 67-8.
-
(2000)
Strategic Finance
, vol.81
, Issue.8
, pp. 67-8
-
-
Funk, T.L.1
-
21
-
-
33645522390
-
Patterns of change and action: A socio-pragmatic perspective on organisational change
-
Sundgren, B. Mrtensson, P. Mähring, M. Nilsson, K. The Economic Research Institute Stockholm
-
Goldkuhl, G. (2003), "Patterns of change and action: a socio-pragmatic perspective on organisational change", in Sundgren, B., Mrtensson, P., Mähring, M. and Nilsson, K. (Eds), Exploring Patterns in Information Management: Concepts and Perspectives for Understanding IT-Related Change, The Economic Research Institute, Stockholm, pp. 63-79.
-
(2003)
Exploring Patterns in Information Management: Concepts and Perspectives for Understanding IT-Related Change
, pp. 63-79
-
-
Goldkuhl, G.1
-
23
-
-
0001454118
-
How to make reengineering really work
-
Hall, G., Rosenthal, J. and Wade, J. (1993), "How to make reengineering really work", Harvard Business Review, Vol. 71 No. 6, pp. 119-31.
-
(1993)
Harvard Business Review
, vol.71
, Issue.6
, pp. 119-31
-
-
Hall, G.1
Rosenthal, J.2
Wade, J.3
-
26
-
-
33645520101
-
Shared services: Simple idea can be tricky to execute
-
June 19
-
Jackson, T. (1997), "Shared services: simple idea can be tricky to execute", Financial Times, June 19, p. 4.
-
(1997)
Financial Times
, pp. 4
-
-
Jackson, T.1
-
27
-
-
33645507388
-
Central office
-
April
-
Joachim, A. (2001), "Central office", Financial Management, April, pp. 34-5.
-
(2001)
Financial Management
, pp. 34-5
-
-
Joachim, A.1
-
29
-
-
0000343544
-
Core process redesign
-
Kaplan, R.B. and Murdock, L. (1991), "Core process redesign", The McKinsey Quarterly, No. 2, pp. 27-43.
-
(1991)
The McKinsey Quarterly
, Issue.2
, pp. 27-43
-
-
Kaplan, R.B.1
Murdock, L.2
-
30
-
-
0001841217
-
Business process change: A study of methodologies, techniques, and tools
-
Kettinger, W.J., Teng, J.T.C. and Guha, S. (1997), "Business process change: a study of methodologies, techniques, and tools", MIS Quarterly, Vol. 21 No. 1, pp. 55-80.
-
(1997)
MIS Quarterly
, vol.21
, Issue.1
, pp. 55-80
-
-
Kettinger, W.J.1
Teng, J.T.C.2
Guha, S.3
-
32
-
-
21844495190
-
Process reengineering: The strategic dimensions
-
King, W.R. (1994), "Process reengineering: the strategic dimensions", Information Systems Management, Vol. 11 No. 2, pp. 71-3.
-
(1994)
Information Systems Management
, vol.11
, Issue.2
, pp. 71-3
-
-
King, W.R.1
-
33
-
-
13644249522
-
Implementation as mutal adoption of technology and organization
-
Leonard-Barton, D. (1988), "Implementation as mutal adoption of technology and organization", Research Policy, Vol. 17 No. 5, pp. 251-67.
-
(1988)
Research Policy
, vol.17
, Issue.5
, pp. 251-67
-
-
Leonard-Barton, D.1
-
34
-
-
33645524102
-
How to pool resources via the web
-
May 11
-
Lester, T. (2001), "How to pool resources via the web", Financial Times, May 11, p. 17.
-
(2001)
Financial Times
, pp. 17
-
-
Lester, T.1
-
37
-
-
0032156429
-
Business process redesign: An overview
-
Malhotra, Y. (1998), "Business process redesign: an overview", IEEE Engineering Management Review, Vol. 26 No. 3, pp. 27-31.
-
(1998)
IEEE Engineering Management Review
, vol.26
, Issue.3
, pp. 27-31
-
-
Malhotra, Y.1
-
39
-
-
0000057597
-
Institutionalized organizations: Formal structure as myth and ceremony
-
Meyer, J.W. and Rowan, B. (1977), "Institutionalized organizations: formal structure as myth and ceremony", The American Journal of Sociology, Vol. 83 No. 2, pp. 340-63.
-
(1977)
The American Journal of Sociology
, vol.83
, Issue.2
, pp. 340-63
-
-
Meyer, J.W.1
Rowan, B.2
-
40
-
-
33645519561
-
Implementing shared services in Europe
-
available at: www.treasury-management.com/TOPICS/aaemu/emu6b.htm (accessed June 7, 2003)
-
Moller, P. (1997), "Implementing shared services in Europe", Treasury Management International, available at: www.treasury-management.com/ TOPICS/aaemu/emu6b.htm (accessed June 7, 2003).
-
(1997)
Treasury Management International
-
-
Moller, P.1
-
41
-
-
84986019295
-
On the social implications of organizational reengineering: A phenomenological study of individual experiences of BPR process
-
Moreno, V. Jr (1999), "On the social implications of organizational reengineering: a phenomenological study of individual experiences of BPR process", Information Technology & People, Vol. 12 No. 4, pp. 359-88.
-
(1999)
Information Technology & People
, vol.12
, Issue.4
, pp. 359-88
-
-
Moreno Jr., V.1
-
42
-
-
33645502854
-
A monopoly facing competition: Sweden post's exploration of processes and descriptions
-
Nilsson, A.G. Tolis, C. Nellborn, C. Springer-Verlag Berlin
-
Nellborn, C. and Tolis, C. (1999), "A monopoly facing competition: Sweden post's exploration of processes and descriptions", in Nilsson, A.G., Tolis, C. and Nellborn, C. (Eds), Perspectives on Business Modelling: Understanding and Changing Organizations, Springer-Verlag, Berlin.
-
(1999)
Perspectives on Business Modelling: Understanding and Changing Organizations
-
-
Nellborn, C.1
Tolis, C.2
-
43
-
-
84993725076
-
Call centre companies and new patterns of organization
-
Norling, P. (2001), "Call centre companies and new patterns of organization", Economic & Industrial Democracy, Vol. 22 No. 1, pp. 155-68.
-
(2001)
Economic & Industrial Democracy
, vol.22
, Issue.1
, pp. 155-68
-
-
Norling, P.1
-
44
-
-
0001153764
-
Tactics of implementation
-
Nutt, P.C. (1986), "Tactics of implementation", Academy of Management Journal, Vol. 29 No. 2, pp. 230-61.
-
(1986)
Academy of Management Journal
, vol.29
, Issue.2
, pp. 230-61
-
-
Nutt, P.C.1
-
46
-
-
33645533035
-
-
Pearson Education Harlow
-
Quinn, B., Cooke, R. and Kris, A. (2000), Shared Services: Mining for Corporate Gold, Pearson Education, Harlow.
-
(2000)
Shared Services: Mining for Corporate Gold
-
-
Quinn, B.1
Cooke, R.2
Kris, A.3
-
47
-
-
33645533934
-
-
Wiley New York, NY
-
Schulman, D.S., Dunleavy, J.R., Harmer, M.J. and Lusk, J.S. (1999), Shared Services: Adding Value to the Business Units, Wiley, New York, NY.
-
(1999)
Shared Services: Adding Value to the Business Units
-
-
Schulman, D.S.1
Dunleavy, J.R.2
Harmer, M.J.3
Lusk, J.S.4
-
49
-
-
33644812747
-
Shared services
-
Shah, B. (1998), "Shared services", Industrial Management, Vol. 40 No. 5, pp. 4-8.
-
(1998)
Industrial Management
, vol.40
, Issue.5
, pp. 4-8
-
-
Shah, B.1
-
51
-
-
0002857188
-
Business process redesign: Tactics for managing radical change
-
Stoddard, D.B. and Jarvenpaa, S.L. (1995), "Business process redesign: tactics for managing radical change", Journal of Management Information Systems, Vol. 12 No. 1, pp. 81-107.
-
(1995)
Journal of Management Information Systems
, vol.12
, Issue.1
, pp. 81-107
-
-
Stoddard, D.B.1
Jarvenpaa, S.L.2
-
52
-
-
84937317464
-
Business process reengineering: Charting a strategic path for the information age
-
Teng, J., Grover, V. and Fiedler, K. (1994), "Business process reengineering: charting a strategic path for the information age", California Management Review, Vol. 36 No. 3, pp. 9-31.
-
(1994)
California Management Review
, vol.36
, Issue.3
, pp. 9-31
-
-
Teng, J.1
Grover, V.2
Fiedler, K.3
-
53
-
-
33644799958
-
Managing shared services with ABM
-
Triplett, A. and Scheumann, J. (2000), "Managing shared services with ABM", Strategic Finance, Vol. 81 No. 8, pp. 40-5.
-
(2000)
Strategic Finance
, vol.81
, Issue.8
, pp. 40-5
-
-
Triplett, A.1
Scheumann, J.2
-
54
-
-
0000359701
-
Organizational evolution: A metamorphosis model of convergence and reorientation
-
Cummins, L. Staw, B. JAI Press Greenwich, CT
-
Tushman, M.L. and Romanelli, E. (1985), "Organizational evolution: a metamorphosis model of convergence and reorientation", in Cummins, L. and Staw, B. (Eds), Research in Organizational Behavior, JAI Press, Greenwich, CT, Vol. 7, pp. 171-222.
-
(1985)
Research in Organizational Behavior
, vol.7
, pp. 171-222
-
-
Tushman, M.L.1
Romanelli, E.2
-
55
-
-
84968082178
-
Convergence and upheaval: Managing the unsteady pace of organizational evolution
-
Tushman, M.L., Newman, W.H. and Romanelli, E. (1986), "Convergence and upheaval: managing the unsteady pace of organizational evolution", California Management Review, Vol. 29 No. 1, pp. 29-44.
-
(1986)
California Management Review
, vol.29
, Issue.1
, pp. 29-44
-
-
Tushman, M.L.1
Newman, W.H.2
Romanelli, E.3
-
56
-
-
84871205200
-
-
SSE/EFI working paper series in Business Administration, No 2002:18 available at: http://swoba.hhs.se/hastba/abs/hastba2002018.htm (accessed October 29, 2003)
-
Ulbrich, F. and Nilsson, K. (2002), "Frgor kring ämnet information management i svenskt näringsliv vren 2002", SSE/EFI working paper series in Business Administration, No 2002:18, available at: http://swoba.hhs.se/hastba/abs/hastba2002018.htm (accessed October 29, 2003).
-
(2002)
Frgor Kring Ämnet Information Management i Svenskt Näringsliv Vren 2002
-
-
Ulbrich, F.1
Nilsson, K.2
|