Shared service strategies in local government - a multiple case study exploration

Transforming Government: People, Process and Policy

Volumn 4, Issue 3, 2010, Pages 266-279

  Niehaves, Bjoern ^a   Krause, Andreas ^b  

^a UNIVERSITY OF MÜNSTER   (Germany)

^b Best Practice Consulting AG   (Germany)

Author keywords

Case studies; Government; Internet; Networking; Public sector reform; Resource sharing

Indexed keywords

EID: 77955284046     PISSN: 17506166     EISSN: None     Source Type: Journal    
DOI: 10.1108/17506161011065235     Document Type: Article

References (37)

1. Ang, C.L., Davies, M.A. and Finlay, P.N. (2001), "An empirical model of IT usage in the Malaysian public sector" in Journal of Strategic Information Systems, Vol. 10, No. 2, pp. 159-74.
2. Barrios, H. (2006), "Qualitative Methoden des Vergleichs in der Politikwissenschaft" in Barrios, H. and Stefes, C. (Eds.), Einführung in die Comparative Politics, Oldenburg, Munich, pp. 29-51.
3. Bergeron, B. (2003), Essentials of Shared Services, Wiley, Hoboken, NJ.
4. Bowman, M. (2009), "Identifying appropriate governance principles for different types of sourcing arrangement", AMCIS 2009 Proceedings, Paper 553.
5. Celino, A., Concilio, G., Pontrandolfo, P. and Scozzi, B. (2008), "Addressing coordination problems in information intensive processes for public management innovation" in Transforming Government: People, Process and Policy, Vol. 1, No. 2, pp. 31-46.
6. CIO Council (2008), Shared Services, available at: http://cio.gov.uk/shared_services/introduction/.
7. Dawes, S. and Préfontaine, L. (2003), "Understanding new models of collaboration for delivering government services" in Communications of the ACM, Vol. 46, No. 1, pp. 40-2.
8. de Vries, W. (2008), "Unity in diversity: an analysis of inter-governmental cooperation in the field of geoICT" in Wimmer, M., Scholl, H.J. and Ferro, E. (Eds.), Springer, Berlin, pp. 172-83, Lecture Notes in Computer Science 5184.
9. Eyob, E. (2004), "E-government: breaking the frontiers of inefficiencies in the public sector" in Electronic Government, Vol. 1, No. 1, pp. 107-14.
10. Gil-Garcia, J.R., Chengalur-Smith, I. and Duchessi, P. (2007), "Collaborative e-government: impediments and benefits of information-sharing projects in the public sector" in European Journal of Information Systems, Vol. 16, No. 2, pp. 121-33.
11. Habbel, F.R. and Prodoehl, H.G. (2006), 'Rakeling' oder die Reform der öffentlichen Verwaltung in Deutschland durch Shared Services, Winkler & Stenzel, Burgwedel.
12. Horton, K.S. and Wood-Harper, T.A. (2006), "The shaping of I.T. trajectories: evidence from the UK public sector" in European Journal of Information Systems, Vol. 15, No. 2, pp. 214-24.
13. Huang, Z. and Bwoma, P.O. (2003), "An overview of critical issues of e-government" in Issues of Informational Systems, Vol. 4, No. 1, pp. 27-30.
14. Janssen, M. and Joha, A. (2006), "Governance of shared services in public administration", AMCIS 2006 Proceedings, Paper 284.
15. Janssen, M. and Joha, A. (2008), "Emerging shared service organisations and the service-oriented enterprise: critical management issues" in Strategic Outsourcing: An International Journal, Vol. 1, No. 1, pp. 35-49.
16. Janssen, M., Joha, A. and Weerakkody, V. (2007), "Exploring relationships of shared service arrangements in local government" in Transforming Government: People, Process and Policy, Vol. 1, No. 3, pp. 271-84.
17. Ke, W. and Wei, K.K. (2004), "Successful e-government in Singapore" in Communications of the ACM, Vol. 47, No. 6, pp. 95-9.
18. Layne, K. and Lee, J. (2001), "Developing fully functional e-government: a four stage model" in Government Information Quarterly, Vol. 18, No. 2, pp. 122-36.
19. Marco-Sima, J., Macau-Nadal, R. and Pastor-Collado, J. (2007), "Information systems outsourcing in public administration: an emergent research topic", paper presented at European and Mediterranean Conference on Information Systems (EMCIS), Valencia, 24-26 June.
20. Mayring, P. (2000), Qualitative Inhaltsanalyse. Grundlagen und Techniken, Deutscher Studien Verlag, Weinheim.
21. Mill, J.S. (1846), A System of Logic, Ratiocinative and Inductive, Harper, New York, NY.
22. Pierson, P. (2000), "Increasing returns, path dependence and the study of politics" in The American Political Science Review, Vol. 94, No. 2, pp. 251-67.
23. Scholl, J. (2007), "Central research questions in e-government, or which trajectory should the study domain take?" in Transforming Government: People, Process and Policy, Vol. 1, No. 1, pp. 67-88.
24. Schulman, D.S., Dunleavy, J.R., Harmer, M.J. and Lusk, J.S. (1999), Shared Services: Adding Value to the Business Units, Wiley, New York, NY.
25. Schulz, V., Hochstein, A., Ubernickel, F. and Brenner, W. (2009), "Definition and classification of IT-shared-service-centre", AMCIS 2009 Proceedings, Paper 265.
26. Smith, M.A., Mitra, S. and Narasimhan, S. (1998), "Information systems outsourcing: a study of pre-event firm characteristics" in Journal of Management Information Systems, Vol. 15, No. 2, pp. 61-93.
27. Sorrentino, M. and Ferro, E. (2008), "Does the answer to eGovernment lie in intermunicipal collaboration? An exploratory Italian case study" in Wimmer, M., Scholl, H.J. and Ferro, E. (Eds.), Springer, Berlin, pp. 1-12, Lecture Notes in Computer Science 5184.
28. Strejcek, G. and Theil, M. (2002), "Technology push, legislation pull. E-government in the European Union" in Decision Support Systems, Vol. 34, No. 3, pp. 305-13.
29. Tan, C.W. and Pan, S.L. (2003), "Managing e-transformation in the public sector: an e-government study of the Inland Revenue Authority of Singapore (IRAS)" in European Journal of Information Systems, Vol. 12, No. 4, pp. 269-81.
30. Triplett, A. and Scheumann, J. (2000), "Managing shared services with ABM" in Strategic Finance, Vol. 81, No. 8, pp. 40-5.
31. Ulbrich, F. (2008), The Adoption of IT-enabled Management Ideas. Insights from Shared Services in Government Agencies, EFI, Stockholm.
32. Ulbrich, F. (2009), "Implementing centres of excellence: a case study", AMCIS 2009 Proceedings, Paper 696.
33. UNDESA (2008), United Nations E-government Survey 2008. From E-government to Connected Government, UN Department of Economic and Social Affairs, New York, NY.
34. Walsh, P., McGregor-Lowndes, M. and Newton, C.J. (2008), "Shared services: lessons from the public and private sectors for the nonprofit sector" in The Australian Journal of Public Administration, Vol. 67, No. 2, pp. 200-12.
35. Wang, S. and Wang, H. (2007), "Shared services beyond sourcing the back offices: organisational design" in Human Systems Management, Vol. 26, No. 4, pp. 281-90.
36. Wegener, A. (2007), Kommunale Dienstleistungspartnerschaften. Mit Shared Services zu einer effektiveren Verwaltung, Bertelsmann, Gütersloh.
37. Yin, R. (2003), Case Study Research: Design and Methods, Sage, Thousand Oaks, CA.