ICT as a buffer to change: A case study of the Seoul metropolitan governments Dasan call center

Public Performance and Management Review

Volumn 36, Issue 3, 2013, Pages 436-455

  Im, Tobin ^a   Porumbescu, Greg ^b   Lee, Hyunkuk ^c  

^a GEORGE MASON UNIVERSITY   (United States)

^b Myong Ji University   (South Korea)

^c Seoul National University   (South Korea)

Author keywords

accountability; government competitiveness; organizational learning

Indexed keywords

EID: 84877983993     PISSN: 15309576     EISSN: 15579271     Source Type: Journal    
DOI: 10.2753/PMR1530-9576360303     Document Type: Conference Paper

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