Characteristics of shared service centers

Transforming Government: People, Process and Policy

Volumn 4, Issue 3, 2010, Pages 210-219

  Janssen, Marijn ^a   Schulz, Veit ^a   Brenner, Walter ^a  

^a UNIVERSITY OF ST GALLEN   (Switzerland)

Author keywords

Customer service; Private sector organizations; Public sector organizations; Resource sharing

Indexed keywords

EID: 77955290359     PISSN: 17506166     EISSN: None     Source Type: Journal    
DOI: 10.1108/17506161011065190     Document Type: Review

References (21)

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