Online shopping drivers and barriers for older adults: Age and gender differences

Computers in Human Behavior

Volumn 37, Issue , 2014, Pages 133-143

  Lian, Jiunn Woei ^a   Yen, David C ^b  

^a NATIONAL TAICHUNG UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Taiwan)

^b STATE UNIVERSITY OF NEW YORK   (United States)

Author keywords

Innovation resistance theory; Older adults; Online shopping; Unified Theory of Acceptance and Use of Technology (UTAUT)

Indexed keywords

CONSUMER BEHAVIOR;

GENDER DIFFERENCES; OLDER ADULTS; ONLINE BEHAVIOR; ONLINE SHOPPING; PERFORMANCE EXPECTATIONS; POTENTIAL MARKETS; SOCIAL INFLUENCE; THE UNIFIED THEORY OF ACCEPTANCE AND USE OF TECHNOLOGY(UTAUT);

ELECTRONIC COMMERCE;

EID: 84901269620     PISSN: 07475632     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.chb.2014.04.028     Document Type: Article

References (60)

1. S. Bae, and T. Lee Gender differences in consumers' perception of online consumer reviews Electronic Commerce Research 11 2 2011 201 214
2. S.A. Becker E-Government visual accessibility for older adult users Social Science Computer Review 22 1 2004 11 23 (Pubitemid 38191970)
3. S.A. Becker A study of web usability for older adults seeking online health resources ACM Transactions on Computer-Human Interaction 11 4 2004 387 406 (Pubitemid 40006199)
4. M.K. Chang, W. Cheung, and V.S. Lai Literature derived reference models for the adoption of online shopping Information & Management 42 4 2005 543 559 (Pubitemid 40114725)
5. K. Chen, and A.H.S. Chan A review of technology acceptance by older adults Gerontechnology 10 1 2011 1 12
6. C.M. Chiu, and E.T.G. Wang Understanding web-based learning continuance intention: The role of subjective task value Information & Management 45 3 2008 194 201 (Pubitemid 351491532)
7. P. Cruz et al. Mobile banking rollout in emerging markets: Evidence from Brazil International Journal of Bank Marketing 28 5 2010 342 371
8. F.D. Davis Perceived usefulness, perceived ease of use, and user acceptance of information technology MIS Quarterly 13 3 1989 319 340
9. Y.W. Fan, and Y.F. Miao Effect of electronic word-of-mouth on consumer purchase intention: The perspective of gender differences International Journal of Electronic Business Management 10 3 2012 175 181
10. E. Garbarino, and M. Strahilevitz Gender differences in the perceived risk of buying online and the effects of receiving a site recommendation Journal of Business Research 57 7 2004 768 775 (Pubitemid 38491775)
11. P. Gerrard, J.B. Cunningham, and J.F. Devlin Why consumers are not using Internet banking: A qualitative study Journal of Services Marketing 20 3 2006 160 168 (Pubitemid 43905685)
12. B. Gupta, S. Dasgupta, and A. Gupta Adoption of ICT in a government organization in a developing country Journal of Strategic Information Systems 17 2 2008 140 154
13. V.L. Hanson Influencing technology adoption by older adults Interacting with Computers 22 6 2010 502 509
14. M. Heerink et al. Assessing acceptance of assistive social agent technology by older adults: The Almere model International Journal of Social Robotics 2 4 2010 361 375
15. M. Hough, and A. Kobylanski Increasing elder consumer interactions with information technology Journal of Consumer Marketing 26 1 2009 39 48
16. S. Iglesias-Pradas et al. Barriers and drivers for non-shoppers in B2C e-commerce: A latent class exploratory analysis Computers in Human Behaviors 29 2 2013 314 322
17. R.C. Joseph Individual resistance to IT innovations Communications of the ACM 53 4 2010 144 146
18. M. Kleijnen, N. Lee, and M. Wetzels An exploration of consumer resistance to innovation and its antecedents Journal of Economic Psychology 30 3 2009 344 357
19. T. Kuisma et al. Mapping the reasons for resistance to Internet banking: A means-end approach International Journal of Information Management 27 2 2007 75 85 (Pubitemid 46341518)
20. W.S. Kwon, and M. Noh The influence of prior experience and age on mature consumers' perceptions and intentions of internet apparel shopping Journal of Fashion Marketing and Management 14 3 2010 335 349
21. T. Laukkanen et al. Innovation resistance among mature consumers Journal of Consumer Marketing 24 7 2007 419 427
22. P. Laukkanen, S. Sinkkonen, and T. Laukkanen Consumer resistance to Internet banking: Postponers, opponents and rejecters The International Journal of Bank Marketing 26 6 2008 440 455
23. P. Legris, J. Ingham, and P. Collerette Why do people use information technology? A critical review of the technology acceptance model Information & Management 40 3 2003 191 204 (Pubitemid 35412508)
24. J.W. Lian, H.M. Liu, and I.L. Liu Applying innovation resistance theory to understand user acceptance of online shopping: The moderating effect of different product types Computer Technology and Application 3 2 2012 188 193
25. J.W. Lian, and D.C. Yen To buy or not to buy experience goods online: Perspective of innovation adoption barriers Computers in Human Behavior 29 3 2013 665 672
26. D.W. McCloskey The importance of ease of use, usefulness, and trust to online consumers: An examination of the technology acceptance model with older customers Journal of Organizational and End User Computing 18 3 2006 47 65 (Pubitemid 44499195)
27. T.L. Mitzner et al. Older adults talk technology: Technology usage and attitudes Computers in Human Behavior 26 6 2010 1710 1721
28. M. Molesworth, and J.P. Suortti Buying cars online: The adoption of the Web for high-involvement, high-cost Purchases Journal of Consumer Behavior 2 2 2002 155 168
29. S. Nagle, and L. Schmidt Computer acceptance of older adults Work: A Journal of Prevention, Assessment and Rehabilitation 41 1 2012 3541 3548
30. R.P. Nirmala, and I.J. Dewi The effects of shopping orientations, consumer innovativeness, purchase experience, and gender on intention to shop for fashion products online Gadjah Mada International Journal of Business 13 1 2011 65 83
31. J.C. Nunnally Psychometric theory 1978 McGraw-Hill New York
32. S. Pan, and M.J. Marsh Internet use intention and adoption among Chinese older adults: From the expanded technology acceptance model perspective Computers in Human Behavior 26 5 2010 1111 1119
33. K.A. Passyn, M. Diriker, and R.B. Settle Images of online versus store shopping: Have the attitudes of men and woman, young and old really changed? Journal of Business & Economics Research 9 1 2011 99 110
34. U. Pfeil, R. Arjan, and P. Zaphiris Age Differences in online social networking - A study of user profiles and the social capital divide among teenagers and old users in MySpace Computers in Human Behavior 25 3 2009 643 654
35. S.M. Pi, and J. Sangruang The perceived risks of online shopping in Taiwan Social Behavior and Personality 39 2 2011 275 285
36. B. Pynoo et al. Predicting secondary school teachers' acceptance and use of a digital learning environment: A cross-sectional study Computers in Human Behavior 27 1 2011 568 575
37. M. Qingfei, J. Shaobo, and Q. Gang Mobile commerce user acceptance study in China: A revised UTAUT model Tsinghua Science and Technology 13 3 2008 257 264
38. S. Ram A model of innovation resistance Advances in Consumer Research 14 1 1987 208 212
39. S. Ram, and J.N. Sheth Consumer resistance to innovations: The marketing problems and its solutions The Journal of Consumer Marketing 6 2 1989 5 14
40. T. Reisenwitz et al. The elderly's Internet usage: An updated look Journal of Consumer Marketing 24 7 2007 406 418
41. Research, Development and Evaluation Commission, Executive Yuan, Taiwan, 2012. Taiwan digital divide report 2012. < http://www.rdec.gov.tw/ct.asp? xItem=4024389&ctNode=12062&mp=100 > Accessed 29.11.13).
42. Ringle, C. M., Wende, S., & Will, A. (2005). SmartPLS 2.0, Hamburg. < http://www.smartpls.de >.
43. M.H. Ryu, S. Kim, and E. Lee Understanding the factors affecting online elderly user's participation in video UCC services Computers in Human Behavior 25 3 2009 619 632
44. S. Sangran, J.A. Siguaw, and C. Guan A comparative study of motivational differences for online shopping The DATA BASE for Advances in Information Systems 40 4 2009 28 42
45. L.C. Schaupp, L. Carter, and M.E. McBride E-file Adoption: A study of U.S. taxpayers' intentions Computers in Human Behavior 26 4 2010 636 644
46. R. Sebastianelli, N. Tamimi, and M. Rajan Perceived quality of online shopping: Does gender make a difference? Journal of Internet Commerce 7 4 2008 445 469
47. N. Selwyn The information aged: A qualitative study of older adults' use of information and communications technology Journal of Aging Studies 18 4 2004 369 384 (Pubitemid 39303134)
48. Y.K. Seock, and L.R. Bailey The influence of college students' shopping orientations and gender differences on online shopping information searches and purchase behaviours International Journal of Consumer Studies 32 2 2008 13 121
49. P. Sorce, V. Perotti, and S. Widrick Attitude and age differences in online buying International Journal of Retail & Distribution Management 33 2 2005 122 132 (Pubitemid 40687521)
50. T.F. Stafford, A. Turan, and M.S. Raisinghani International and cross-cultural influences on online shopping behavior Journal of Global Information Technology Management 7 2 2004 70 87
51. C. Van Slyke, F. Belanger, R.D. Johnson, and R. Hightower Gender-based differences in consumer e-commerce adoption Communications of the Association for Information Systems 26 2 2010 17 34
52. C. Van Slyke, C.L. Comunale, and F. Belanger Gender differences in perceptions of web-based shopping Communications of the ACM 45 7 2002 82 86 (Pubitemid 135701846)
53. V. Venkatesh et al. User acceptance of information technology: Toward a unified View MIS Quarterly 27 3 2003 425 478
54. N. Wagner, K. Hassanein, and M. Head Computer use by older adults: A multi-disciplinary review Computers in Human Behavior 26 5 2010 870 882
55. World Economic Forum The global information technology report 2013 World Economic Forum Geneva
56. World Health Organization (WHO) 2013. Definition of an older or elderly person - Proposed working definition of an older person in Africa for the MDS project. < http://www.who.int/healthinfo/survey/ageingdefnolder/en/# > Accessed 16.11.13.
57. S.I. Wu The relationships between consumer characteristics and attitude toward online shopping Marketing Intelligence & Planning 21 1 2003 37 44
58. L. Zhou, L. Dai, and D. Zhang Online shopping acceptance model - A critical survey of consumer factors in online shopping Journal of Electronic Commerce Research 8 1 2007 41 62
59. T. Zhou, Y. Lu, and B. Wang Integrating TTF and UTAUT to explain mobile banking user adoption Computers in Human Behavior 26 4 2010 760 767
60. Zickuhr, K., & Coordinator, W., 2010. Generations 2010. Pew Internet & American Life Project, 2010. < http://www.pewinternet.org/Reports/2010/ Generations-2010.aspx > Accessed 23.11.13.