Understanding Knowledge Sharing in Online Travel Communities: Antecedents and the Moderating Effects of Interaction Modes

Journal of Hospitality and Tourism Research

Volumn 38, Issue 2, 2014, Pages 222-242

  Lee, Haeyoung ^a   Reid, Earl ^a   Kim, Woo Gon ^b  

^a Kyungsung University   (South Korea)

^b FLORIDA STATE UNIVERSITY   (United States)

Author keywords

community identification; interaction mode; knowledge sharing

Indexed keywords

EID: 84899152622     PISSN: 10963480     EISSN: 15577554     Source Type: Journal    
DOI: 10.1177/1096348012451454     Document Type: Article

References (66)

1. Algesheimer R.,Dholakia U. M.,Herrmann A.The social influence of brand community: Evidence from European car clubs.Journal of Marketing. 2005;69 (3): 19-34.
2. Anderson J. C.,Gerbing D. W.Structural equation modeling in practice: A review and recommended two-step approach.Psychological Bulletin. 1988;103:411-423.
3. Arsal I.,Woosnam K. M.,Baldwin E. D.,Backman S. J.Residents as travel destination information providers: An online community perspective.Journal of Travel Research. 2010;49:400-413.
4. Bagozzi R. P.Causal models in marketing. New York, NY: Wiley; 1980:.
5. Bagozzi R. P.,Lee K.Multiple routes for social influence: The role of compliance, internalization, and social identity.Social Psychology Quarterly. 2002;65:226-247.
6. Beenen G.,Ling K.,Wang X.,Chang K.,Frankowski D.,Resnic P.,Kraut R. E.Proceedings of the 2004 ACM Conference on Computer Supported Cooperative Work. Chicago, IL: ACM Press; 2004:212-221.
7. Bhattacharya C. B.,Rao H.,Glynn M. A.Understanding the bond of identification: An investigation of its correlates among art museum members.Journal of Marketing. 1995;59 (4): 46-57.
8. Carlson B. D.,Suter T. A.,Brown T. J.Social versus psychological brand community: The role of psychological sense of brand community.Journal of Business Research. 2008;61:284-291.
9. Carrus G.,Bonaiuto M.,Bonnes M.Environmental concern, regional identity, and support for protected areas in Italy.Environment and Behavior. 2005;37:237-257.
10. Casaló L. V.,Flavián C.,Guinalíu M.Determinants of the intention to participate in firm-hosted online travel communities and effects on consumer behavioral intentions.Tourism Management. 2010;31:898-911.
11. Chan K. W.,Li S. Y.Understanding consumer-to-consumer interactions in virtual communities: The salience of reciprocity.Journal of Business Research. 2010;63:1033-1040.
12. Chan N. L.,Guillet B. D.Investigation of social media marketing: How does the hotel industry in Hong Kong perform in marketing on social media websites.Journal of Travel & Tourism Marketing. 2011;28:345-368.
13. Chen C.,Tsai M.Perceived value, satisfaction, and loyalty of TV travel product shopping: Involvement as a moderator.Tourism Management. 2008;29:1166-1171.
14. Cho C.The effectiveness of banner advertisements: Involvement and click-through.Journalism & Mass Communication Quarterly. 2003;80:623-645.
15. Chung J. Y.,Buhalis D.Information and communication technologies in tourism 2008. O'Connor P.Höpken W.Gretzel U., ed. Wien, Austria: Springer-Verlag; 2008:70-81.
16. Cornwell T. B.,Coote L. V.Corporate sponsorship of a cause: The role of identification in purchase intent.Journal of Business Research. 2005;58:268-276.
17. Dickinger A.The trustworthiness of online channels for experience- and goal-directed search tasks.Journal of Travel Research. 2011;50:378-391.
18. Dutton J. E.,Dukerich J. M.,Harquail C. V.Organizational images and member identification.Administrative Science Quarterly. 1994;39:239-263.
19. Ellemers N.,Kortekaas P.,Ouwerkerk J. W.Self-categorization, commitment to the group and group self-esteem as related but distinct aspects of social identity.European Journal of Social Psychology. 1999;29:371-389.
20. Feng R.,Morrison A. M.Quality and value network: Marketing travel clubs.Annals of Tourism Research. 2007;34:588-609.
21. Fisher R. J.,Wakefield K.Factors leading to group identification: A field study of winners and losers.Psychology & Marketing. 1998;15 (1): 23-40.
22. Fornell C.,Larcker D. F.Evaluating structural equation models with unobservable variables and measurement error.Journal of Marketing Research. 1981;18 (2): 39-50.
23. Füller J.Refining virtual cocreation from a consumer perspective.California Management Review. 2010;52:98-122.
24. Grange C.,Benbasat I.Proceedings of the 43rd Hawaii International Conference on System Science. Kauai, HI: IEEE Computer Society; 2010:1-10.
25. Green C. B.,Jones I.Serious leisure, social identity and sport tourism.Sport in Society. 2005;8:164-181.
26. Gruen T. W.,Osmonbekov T.,Czaplewski A. J.eWOM: The impact of customer-to-customer online know-how exchange on customer value and loyalty.Journal of Business Research. 2006;59:449-456.
27. Gursoy D.,McCleary K. W.An integrative model of tourists' information search behavior.Annals of Tourism Research. 2004;31:353-373.
28. Gwinner K.,Swanson S. R.A model of fan identification: Antecedents and sponsorship outcomes.Journal of Service Marketing. 2003;17:275-294.
29. Hair J. F.,Anderson R. E.,Tatham R. L.,Black W. C.Multivariate data analysis. 1998). Multivariate data analysis (5th ed.). Upper Saddle River, NJ: Prentice-Hall.Upper Saddle River, NJ: Prentice-Hall; 1998:.
30. Hogg M. A.,Abrams M.The Sage handbook of social psychology. Hogg M. A.Cooper J., ed. London, England: SAGE; 2003:407-422.
31. Hsu M,Ju T. L.,Yen C.,Chang C.Knowledge sharing behavior in virtual communities: The relationship between trust, self-efficacy, and outcome expectations.International Journal of Human-Computer Studies. 2007;65:153-169.
32. Hughes D. E.,Ahearne M.Energizing the reseller's sales force: The power of brand identification.Journal of Marketing. 2010;74 (4): 81-96.
33. Ip C.,Lee H.,Law R.Profiling the users of travel websites for planning and online experience sharing.Journal of Hospitality & Tourism Research. 2010;:.
34. Jamrozy U.,Backman S. J.,Backman K. F.Involvement and opinion leadership in tourism.Annals of Tourism Research. 1996;23:908-924.
35. Jones I.A model of serious leisure identification: The case of football fandom.Leisure Studies. 2000;19:283-298.
36. JonesQ. (1997). Virtual-communities, virtual settlements & cyber-archaeology: A theoretical outline. Journal of Computer-Mediated Communication, 3(3). Retrieved from http://onlinelibrary.wiley.com/doi/10.1111/j.1083-6101.1997.tb00075.x/abstract.
37. Jöreskog K. G.,Sörbom D.Hillsdale, NJ: Erlbaum; 1993:.
38. Kim W. G.,Lee C.,Hiemstra S. J.Effects of an online virtual community on customer loyalty and travel product purchases.Tourism Management. 2004;25:343-355.
39. Kim H.,Park J. Y.,Jin B.Dimensions of online community attributes.International Journal of Retail & Distribution Management. 2008;36:812-830.
40. Kozinets R. V.Etribalized marketing? The strategic implications of virtual communities of consumption.European Management Journal. 1999;17:252-264.
41. Li Y.,Ho Y.Discuss the impact of customer interaction on customer relationship in medical service.Business Review. 2008;11:152-158.
42. Mathwick C.Understanding the online consumer: A typology of online relational norms and behavior.Journal of Interactive Marketing. 2002;16:40-55.
43. Mathwick C.,Malhotra N.,Rigdon E.The effect of dynamic retail experiences on experiential perceptions of value.Journal of Retailing. 2002;78 (1): 51-60.
44. Morgan R. M.,Hunt S. D.The commitment-trust theory of relationship marketing.Journal of Marketing. 1994;58 (3): 20-38.
45. Novak T. P.,Hoffman D. L.,Duhachek A.The influence of goal-directed and experiential activities on online flow experiences.Journal of Consumer Psychology. 2003;13:1 3-2 16.
46. Nunkoo R.,Gursoy D.Residents' support for tourism: An identity perspective.Annals of Tourism Research. 2012;39:243-268.
47. Nunnally J. C.Psychometric theory. New York, NY: McGraw-Hill; 1978:.
48. Pentina I.,Prybutok V. R.,Zhang X.The role of virtual communities as shopping reference groups.Journal of Electronic Commerce Research. 2008;9:114-136.
49. Qu H.,Lee H.Travelers' social identification and membership behaviors in online travel community.Tourism Management. 2011;32:1262-1270.
50. Ren Y.,Kraut R.,Kiesler S.Applying common identity and bond theory to design of online communities.Organization Studies. 2007;28:377-408.
51. Ridings C. M.,Gefen D.,Arinze B.Some antecedents and effects of trust in virtual communities.Journal of Strategic Information Systems. 2002;11:271-295.
52. Rigdon E. E.,Schumacker R. E.,Wothke W.Interaction and nonlinear effects in structural equation modeling. Schumacker R. E.Marcoulides G. A., ed. Mahwah, NJ: Erlbaum; 1998:1-16.
53. Sanchez-Franco M. J.,Rondan-Cataluña F. J.Virtual travel communities and customer loyalty: Customer purchase involvement and web site design.Electronic Commerce Research and Applications. 2010;9:171-182.
54. Shamir B.Some correlates of leisure identity salience: Three exploratory studies.Journal of Leisure Research. 1992;24:301-323.
55. Shen K. N.,Yu A. Y.,Khalifa M.Knowledge contribution in virtual communities: Accounting for multiple dimensions of social presence through social identity.Behaviour & Information Technology. 2010;29:337-348.
56. Solnet D.Employee-customer linkages: A social identification perspective in a hotel industry context.Journal of Hospitality & Tourism Management. 2007;14:129-143.
57. Solnet D.,Paulsen N.Service climate, employee identification and customer outcomes in hotel property rebranding.Journal of Hospitality & Leisure Marketing. 2005;13 (3/4): 3-27.
58. Souitaris V.,Balabanis G.Tailoring online retail strategies to increase customer satisfaction and loyalty.Long Range Planning. 2007;40:244-261.
59. Srinivasan S. S.,Anderson R.,Ponnavolu K.Customer loyalty in ecommerce: An exploration of its antecedents and consequences.Journal of Retailing. 2002;78 (1): 41-50.
60. Tajfel H.Differentiation between social groups: Studies in the psychology of intergroup relations. Tajfel H., ed. London, England: Academic Press; 1978:61-76.
61. Tajfel H.,Turner J. C.Psychology of intergroup relations. Worchel S.Austin W. G., ed. Chicago, IL: Nelson-Hall; 1985:7-24.
62. Thompson S. A.,Sinha R. K.Brand communities and new product adoption: The influence and limits of oppositional loyalty.Journal of Marketing. 2008;72 (6): 65-80.
63. Tsai H.,Huang H.,Chiu Y.Brand community participation in Taiwan: Examining the roles of individual-, group-, and relationship-level antecedents.Journal of Business Research. 2012;66:676-684.
64. Wang Y.,Fesenmaier D. R.Towards understanding members' general participation in and active contribution to an online travel community.Tourism Management. 2004;25:709-722.
65. Williams D. R.,McDonald C. D.,Riden C. M.,Uysal M.Proceedings of the 26th Annual Travel and Tourism Research Association Conference. Wheat Ridge, CO: Travel and Tourism Research Association; 1995:424-428.
66. Zhang Z.Organizing customers: Japanese travel agencies marketing on the Internet.European Journal of Marketing. 2003;38:1294-1303.