Service climate, employee identification, and customer outcomes in hotel property rebrandings

Journal of Hospitality and Leisure Marketing

Volumn 13, Issue 3-4, 2006, Pages 3-27

  Solnet, David ^a   Paulsen, Neil ^a  

^a UNIVERSITY OF QUEENSLAND   (Australia)

Author keywords

Customer service; Employee identification; Hospitality; Service climate; Word of mouth

Indexed keywords

EID: 33746642920     PISSN: 10507051     EISSN: 15410897     Source Type: Journal    
DOI: 10.1300/J150v13n03_02     Document Type: Review

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