The trustworthiness of online channels for experience- and goal-directed search tasks

Journal of Travel Research

Volumn 50, Issue 4, 2011, Pages 378-391

  Dickinger, Astrid ^a  

^a MODUL UNIVERSITY VIENNA   (Austria)

Author keywords

electronic word of mouth; exploratory search; information search; tourism marketing; trustworthiness of information channels

Indexed keywords

INFORMATION TECHNOLOGY; INTERNET; MARKETING; TOURISM MARKET;

EID: 79958146332     PISSN: 00472875     EISSN: 15526763     Source Type: Journal    
DOI: 10.1177/0047287510371694     Document Type: Article

References (74)

1. Aijzen, Icek. (1991). The Theory of Planned Behavior Organizational Behavior and Human Decision Processes, 50 (2): 179-211.
2. Alba, Joseph, and J. Wesley Hutchinson. (1987). Dimensions of Consumer Expertise.Journal of Consumer Research, 13 (4): 411-53.
3. Alba, Joseph, John Lynch, Barton Weitz, Chris Janisyewski, Richard Lutz, Alan Sawyer, and Stacy Wood. (1997). Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces Journal of Marketing, 61 (3): 38-53.
4. Bailey, Ainsworth Anthony. (2004). Thiscompanysucks.com: The Use of the Internet in Negative Consumer-to-Consumer Articulations.Journal of Marketing Communications, 10 (3): 169-82.
5. Barnes, Stuart J., and Richard T. Vidgen. (2002). An Integrative Approach to the Assessment of E-Commerce QualityJournal of Electronic Commerce Research, 3 (3): 114-27.
6. Baron, Reuben M., and David A. Kenny. (1986). The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations.Journal of Personality and Social Psychology, 51: 1173-82.
7. Batra, Rajeev J., John G. Myers, and David A. Aaker. (1995). Advertising Management. Upper Saddle River, NJ: Prentice Hall.
8. Baum, Tom. (1994). The Development and Implementation of National Tourism Policies.Tourism Management, 15 (3): 185-92.
9. Berry, Leonard L., and A. Parasuraman. (1991). Marketing Services. New York: Free Press.
10. Bettman, James R. (1979). An Information Processing Theory of Consumer Choice. Reading, MA: Addison Wesley.
11. Bhattacherjee, Anol. (2002). Individual Trust in Online Firms: Scale Development and Initial Test.Journal of Management Information Systems, 19 (1): 211-41.
12. Bickart, Barbara, and Robert M. Schindler. (2001). Internet Forums as Influential Sources of Consumer Information.Journal of Interactive Marketing, 15 (3): 31-40.
13. Bieger, Thomas, and Christian Laesser. (2004). Information Sources for Travel Decisions: Toward a Source Process Model.Journal of Travel Research, 42 (4): 357-71.
14. Brucks, M. (1985). The Effects of Product Class Knowledge on Information Search Behavior.Journal of Consumer Research, 12 (1): 1-6.
15. Chakraborty, Goutam, Vishal Lala, and David Warren. (2003). What Do Customers Consider Important in B2B Web Sites.Journal of Advertising Research, 34 (1): 50-61.
16. Crompton, John L. (1979). Motivations for Pleasure Vacation.Annals of Tourism Research, 6 (4): 408-24.
17. Davidson, R., and R. Maitland. (1997). Tourism Destinations. London: Hodder & Stoughton.
18. DeCarlo, Lawrence T. (1997). On the Meaning and Use of Kurtosis.Psychological Methods, 2 (3): 292-307.
19. Dillon, William R., Ajith Kumar, and Rarendra Mulani. (1987). Offending Estimates in Covariance Structure Analysis: Comments on the Causes of and Solutions to Heywood Cases.Psychological Bulletin, 101 (1): 126-35.
20. Ducoffe, Robert H. (1995). How Consumers Assess the Value of Advertising.Journal of Current Issues and Research in Advertising, 17 (1): 1-18.
21. Ducoffe, Robert H. (1996). Advertising Value and Advertising on the Web.Journal of Advertising Research, 36 (5): 21-35.
22. Engel, James Frederick, Roger D. Blackwell, and Paul W. Miniard. (1995). Consumer Behavior Fort Worth, TX: Dryden.
23. Fodness, Dale, and Brian Murray. (1999). A Model of Tourist Information Search Behavior.Journal of Travel Research, 37 (3): 220-30.
24. Fornell, Claes, and David F. Larcker. (1981). Evaluating Structural Equation Models with Unobservable Variables and Measurement Error.Journal of Marketing Research, 18 (1): 39-50.
25. Gefen, David. (2000). E-Commerce: The Role of Familiarity and TrustOmega, 28 (6): 725-37.
26. Gefen, David. (2002). Reflections on the Dimensions of Trust and Trustworthiness among Online Consumers.Data Base for Advances in Information Systems, 33 (3): 38-53.
27. Gefen, David, Izak Benbasat, and Paul A. Pavlou. (2008). A Research Agenda for Trust in Online Environments.Journal of Management Information Systems, 24 (4): 275-86.
28. Gefen, David, and Tsipi Heart. (2006). On the Need to Include National Culture as a Central Issue in E-commerce Trust Beliefs.Journal of Global Information Management, 14 (4): 1-30.
29. Gefen, David, and Detmar Straub. (2004). Consumer Trust in B2C e-Commerce and the Importance of Social Presence: Experiments in E-products and E-services.Omega, 32 (6): 407-24.
30. Gretzel, Ulrike, Daniel R. Fesenmaier, and Joseph T. O'Leary. (2006). Searching for the Future: Challenges Facing Destination Marketing Organizations.Journal of Travel Research, 45 (2): 116-26.
31. Grewal, Rajdeep, Joseph A. Cote, and Hans Baumgartner. (2004). Multicollinearity and Measurement Error in Structural Equation Models Implications for Theory Testing Marketing Science, 23(4): 519-29.
32. Gursoy, Dogan, and Ken W. McLeary. (2003). An Integrative Model of Tourists' Information Search Behavior.Annals of Tourism Research, 31 (2): 353-73.
33. Hoffman, Donna L., and Thomas P. Novak. (1996). Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations.Journal of Marketing, 60 (7): 50-68.
34. Hoffman, Donna L., Thomas P. Novak, and Marcos Peralta. (1999). Building Consumer Trust Online.Communications of the ACM, 42 (4): 80-85.
35. Holbrook, Morris B. (1986). Emotion in the Consumption Experience: Toward a New Model of the Human Consumer.In The Role of Affect in Consumer Behavior: Emerging Theories and Applications, edited by R. A. Peterson, W. D. Hoyer, and W. R. Wilson. Lexington, MA: Heath, pp. 17-52.
36. Hu, Li-tze, and Peter M. Bentler. (1995). Evaluating Model Fit.In Structural Equation Modeling: Concepts, Issues and Applications, edited by R. H. Hoyle. Thousand Oaks, CA: Sage, pp. 76-99.
37. Janiszewski, Chris. (1998). The Influence of Display Characteristics on Visual Exploratory Search Behavior.Journal of Consumer Research, 25 (3): 290-301.
38. Jarvenpaa, Sikka L., Noam Tractinsky, and Michael Vitale. (2000). Consumer Trust in an Internet Store Information Technology and Management, 1 (12): 45-71.
39. Jöreskog, Karl G. (1999). How Large Can a Standardized Coefficient Be? Retrieved fromhttp://www.ssicentral.com/lisrel/techdocs/HowLargeCanaStandardizedCoefficientbe.pdf.
40. Jun, Soo Hyun, Christine A.Vogt, and Kelly J. MacKay. (2007). Relationships between Travel Information Search and Travel Product Purchase in Pretrip Contexts Journal of Travel Research, 45 (3): 266-74.
41. Kim, Dae-Young, Yeong-Hyeon Hwang, and Daniel R. Fesenmaier. (2005). Modeling Tourism Advertising Effectiveness.Journal of Travel Research, 44 (1): 42-49.
42. Kim, Heejun, and Daniel R. Fesenmaier. (2009). Persuasive Design of Destination Web Sites: An Analysis of First Impression.Journal of Travel Research, 47 (1): 3-13.
43. Kline, Rex B. (2004). Principles and Practice of Structural Equation Modeling. New York: Guilford.
44. Loda, Marsha D., Karin Teichmann, and Andreas H. Zins. (2009). Examining Destination Websites for Persuasiveness.International Journal of Culture, Tourism and Hospitality Research, 3 (1): 70-80.
45. Loiacono, Eleanor T., Daniel Q. Chen, and Dale L. Goodhue. (2002). WebQual Revisited: Predicting the Intent to Reuse a Website. Paper presented at the 8th Americas Conference on Information Systems, Barcelona, Spain.
46. Mansfeld, Yoel. (1992). From Motivation to Actual Travel.Annals of Tourism Research, 19 (3): 399-419.
47. Maruyama, Geoffrey M. (1997). Basics of Structural Equation Modeling. Thousand Oaks, CA: Sage.
48. Micceri, Theodore. (1989). The Unicorn, the Normal Curve, and Other Improbable Creatures.Psychological Bulletin, 105 (1): 156-66.
49. Moorthy, Srindhar, Brian T. Ratchford, and Debabrata Talukdar. (1997). Consumer Information Search Revisited Theory and Empirical Analysis.Journal of Consumer Research, 23 (4): 263-77.
50. Murray, Keith B. (1991). A Test of Services Marketing Theory: Consumer Information Acquisition Activities.Journal of Marketing, 55 (1): 10-25.
51. Muthén, Linda K., and Bengt O. Muthén. (2007). Mplus User's Guide: Statistical Analysis with Latent Variables. Los Angeles: Muthén & Muthén.
52. Pan, Bing, and Daniel R. Fesenmaier. (2006). Online Information Search Annals of Tourism Research, 33 (3): 809-32.
53. Pan, Bing, Tanyia MacLaurin, and John C. Crotts. (2007).Travel Blogs and the Implications for Destination Marketing.Journal of Travel Research, 46 (1): 35-45.
54. Parasuraman, A., Valerie A. Zeithaml, and Arvind Malhotra. (2005). E-S-QUAL. A Multiple-Item Scale for Assessing Electronic Service QualityJournal of Service Research, 7 (3): 213-33.
55. Pavlou, Paul A. (2002). Institutional Trust in Interorganizational Exchange Relationships: The Role of Online B2B Marketplaces on Trust Formation.Journal of Strategic Information Systems, 11 (4): 215-43.
56. Pavlou, Paul A., and Mendel Fygenson. (2006). Understanding and Predicting Electronic Commerce Adoption: An Extension of the Theory of Planned Behavior.MIS Quarterly, 30 (1): 115-43.
57. Pavlou, Paul A., and David Gefen. (2004). Building Effective Online Marketplaces with Institution-Based TrustInformation Systems Research, 15 (1): 27-53.
58. Peterson, Robert A., and Maria C. Merino. (2003). Consumer Information Search Behavior and the Internet.Psychology and Marketing, 20 (2): 99-121.
59. Punj, Girish N., and Richard Staelin. (1983). A Model of Consumer Information Search Behavior for New Automobiles.Journal of Consumer Research, 9 (4): 366-80.
60. Rappaport, Stephen D. (2007). Lessons from Online Practice: New Advertising Models.Journal of Advertising Research, 47 (2): 135-41.
61. Siau, Keng, and Zixing Shen. (2003). Building Customer Trust in Mobile Commerce.Communications of the ACM, 46 (4): 91-94.
62. Steenkamp, Jan-Benedict E. M., and Hans Baumgartner. (1998). Assessing Measurement Invariance in Cross-National Consumer ResearchJournal of Consumer Research, 25 (1): 78-90.
63. Tapscott, Don, and Anthony D. Williams. (2006). Wikinomics: How Mass Collaboration Changes Everything. New York: Penguin.
64. Tussyadiah, Iis P., and Daniel R. Fesenmaier. (2009). Mediating Tourist Experiences-Access to Places via Shared Videos.Annals of Tourism Research, 36 (1): 24-40.
65. Vogt, Christine A., and Daniel R. Fesenmaier. (1998). Expanding the Functional Information Search Model.Annals of Tourism Research, 25 (3): 551-78.
66. Wang, Youcheng, and Daniel R. Fesenmaier. (2004). Modeling Participation in an Online Travel Community.Journal of Travel Research, 42 (3): 261-70.
67. Wendel, Sonja, and Benedikt Dellaert. (2005). Situation Variation in Consumers' Media Channel Consideration.Journal of the Academy of Marketing Science, 33 (4): 575-84.
68. Wixom, Barbara H., and Peter A. Todd. (2005). A Theoretical Integration of User Satisfaction and Technology Acceptance.Information Systems Research, 16 (1): 85-102.
69. Wood, Laura. (2009). Research and Markets: Vietnam Tourism Industry Forecast to 2012. New York: Business Wire.
70. Xiang, Zheng, and Ulrike Gretzel. (2009). Role of Social Media in Online Travel Information Search.Tourism Management, 31 (2): 179-88.
71. Xiang, Zheng, Karl Wöber, and Daniel R. Fesenmaier. (2008). Representation of the Online Tourism Domain in Search Engines.Journal of Travel Research, 47 (2): 137-50.
72. Zins, Andreas H. (2007). Exploring Travel Information Search Behavior beyond Common Frontiers.Information Technology & Tourism, 9 (3-4): 149-64.
73. Zins, Andreas H. (2009). Deconstructing Travel Decision Making and Information Search Activities.Information and Communication Technologies in Tourism 2009. Amsterdam, Netherlands: Springer.
74. Zins, Andreas, and Karin Teichmann. (2006). Source Credibility in the Tourist Information Search Behaviour Comparing the Pre- and Post-Consumption StageTTRA 2006 Annual Conference Proceedings. Dublin, Ireland: Travel and Tourism Research Association.